Doctronic
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Customer Success Manager
role at
Doctronic
Doctronic | New York City, Los Angeles, or Remote | Reporting to CEO
Position Overview We seek a strategic Customer Success Manager to drive client satisfaction, retention, and expansion across our healthcare client portfolio, including payers, health systems, and physician practices. This role requires proven relationship management success, and the ability to navigate complex stakeholder environments while ensuring maximum value realization from our AI healthcare platform. You'll be responsible for maintaining long-term strategic partnerships and driving revenue growth through existing accounts.
Account Management & Relationship Building (70%)
Own and manage strategic relationships with key clients across payers, health systems, and physician practices
Serve as the primary point of contact for C‑suite executives and key stakeholders post‑implementation
Conduct regular business reviews, health checks, and strategic planning sessions
Proactively identify and address client challenges before they impact satisfaction or retention
Build trusted advisor relationships that drive platform adoption and utilization
Client Advocacy & Success Optimization (30%)
Monitor client success metrics, usage analytics, and ROI achievement
Collaborate with product and engineering teams to address client feature requests and feedback
Develop and execute success plans tailored to each client's unique objectives
Create case studies and success stories to showcase client wins
Advocate internally for client needs and strategic initiatives
Required Qualifications
7+ years in customer success, account management, or client relationship roles in healthcare technology
Proven track record managing enterprise accounts
History of managing complex, multi‑stakeholder relationships
Core Skills
Strong analytical and problem‑solving abilities with a data‑driven approach to customer success
Exceptional relationship building and communication skills across all organizational levels
Ability to understand complex technical products and translate value to business stakeholders
Experience with customer success platforms, CRM systems, and analytics tools
Proven ability to identify expansion opportunities and execute growth strategies
Preferred Qualifications
Healthcare industry experience, particularly with payers, health systems, or physician practices
Existing relationships with decision makers at major health plans and health systems
Experience with telehealth, AI/ML healthcare solutions, or digital health platforms
Background in healthcare consulting or clinical operations
Knowledge of healthcare compliance requirements (HIPAA, SOC 2, etc.)
Understanding of clinical workflows, payer operations, and provider economics
Success in seed/Series A stage companies
Healthcare industry certifications or clinical background
Benefits
Competitive base salary plus equity
Benefits reimbursement
Opportunity to directly impact healthcare accessibility for millions of patients
Direct reporting relationship to COO with board visibility
Resources to build world‑class customer success processes and tools
About Doctronic Doctronic is the #1 AI Doctor, revolutionizing direct‑to‑patient healthcare through our proprietary AI system. Our platform (doctronic.ai) provides free, anonymous, HIPAA‑compliant AI consultations alongside affordable human physician visits ($40) available 24/7 across all 50 states via instant video, scheduled video, or async text. We partner with leading payers and health systems to expand access and improve outcomes for their members and patients.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Technology, Information and Internet
Referrals Referrals increase your chances of interviewing at Doctronic by 2x
#J-18808-Ljbffr
Customer Success Manager
role at
Doctronic
Doctronic | New York City, Los Angeles, or Remote | Reporting to CEO
Position Overview We seek a strategic Customer Success Manager to drive client satisfaction, retention, and expansion across our healthcare client portfolio, including payers, health systems, and physician practices. This role requires proven relationship management success, and the ability to navigate complex stakeholder environments while ensuring maximum value realization from our AI healthcare platform. You'll be responsible for maintaining long-term strategic partnerships and driving revenue growth through existing accounts.
Account Management & Relationship Building (70%)
Own and manage strategic relationships with key clients across payers, health systems, and physician practices
Serve as the primary point of contact for C‑suite executives and key stakeholders post‑implementation
Conduct regular business reviews, health checks, and strategic planning sessions
Proactively identify and address client challenges before they impact satisfaction or retention
Build trusted advisor relationships that drive platform adoption and utilization
Client Advocacy & Success Optimization (30%)
Monitor client success metrics, usage analytics, and ROI achievement
Collaborate with product and engineering teams to address client feature requests and feedback
Develop and execute success plans tailored to each client's unique objectives
Create case studies and success stories to showcase client wins
Advocate internally for client needs and strategic initiatives
Required Qualifications
7+ years in customer success, account management, or client relationship roles in healthcare technology
Proven track record managing enterprise accounts
History of managing complex, multi‑stakeholder relationships
Core Skills
Strong analytical and problem‑solving abilities with a data‑driven approach to customer success
Exceptional relationship building and communication skills across all organizational levels
Ability to understand complex technical products and translate value to business stakeholders
Experience with customer success platforms, CRM systems, and analytics tools
Proven ability to identify expansion opportunities and execute growth strategies
Preferred Qualifications
Healthcare industry experience, particularly with payers, health systems, or physician practices
Existing relationships with decision makers at major health plans and health systems
Experience with telehealth, AI/ML healthcare solutions, or digital health platforms
Background in healthcare consulting or clinical operations
Knowledge of healthcare compliance requirements (HIPAA, SOC 2, etc.)
Understanding of clinical workflows, payer operations, and provider economics
Success in seed/Series A stage companies
Healthcare industry certifications or clinical background
Benefits
Competitive base salary plus equity
Benefits reimbursement
Opportunity to directly impact healthcare accessibility for millions of patients
Direct reporting relationship to COO with board visibility
Resources to build world‑class customer success processes and tools
About Doctronic Doctronic is the #1 AI Doctor, revolutionizing direct‑to‑patient healthcare through our proprietary AI system. Our platform (doctronic.ai) provides free, anonymous, HIPAA‑compliant AI consultations alongside affordable human physician visits ($40) available 24/7 across all 50 states via instant video, scheduled video, or async text. We partner with leading payers and health systems to expand access and improve outcomes for their members and patients.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Technology, Information and Internet
Referrals Referrals increase your chances of interviewing at Doctronic by 2x
#J-18808-Ljbffr