Caesars Entertainment
Credit Supervisor - Corporate (Las Vegas)
Caesars Entertainment, Las Vegas, Nevada, us, 89105
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: "Create the Extraordinary"
Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values: "Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY The Credit Supervisor oversees daily credit operations, ensuring accuracy, compliance, and risk mitigation within the Enterprise Shared Service Credit team. The Credit department provides three essential services: (1) processing casino credit applications providing standard or express/preferred service levels; (2) conduct credit worthiness research to support credit approval/decline decisions; (3) communicate with internal property or casino patrons requesting information concerning credit applications.
HOW YOU WILL CREATE THE EXTRAORDINARY
Manage credit office operations
– manage day‑to‑day operations productivity and performance against customer service level agreements, employee scheduling, new hire training, employee performance feedback, etc.
Supervise credit application processing by credit clerks
– including collecting consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file. Updating credit information in customer CMS accounts. Scanning credit documents into optical storage system.
Credit application evaluation
– perform credit application evaluations, review consumer credit, bank, gaming credit research and other information as needed to determine credit worthiness and support the approval/denial decision.
Enter and adjust the following information in the Casino Management System:
Make customer credit information entries and pre‑approval message entries in the casino management system.
Team development
– develop a cohesive credit team, maintain morale during periods of change, promote employee engagement and programs to improve job satisfaction.
Enhance customer service
– develop the credit team to be customer‑service driven to achieve speed and quality of service goals.
Implement continuous improvement
– implement processes that optimize productivity, maintain consistent speed of service and minimize external service fees.
Handles internal and external inquiries for casino credit information.
Other duties are assigned as required.
WHAT YOU WILL NEED
5+ years' experience in casino industry experience preferred.
High School Diploma required.
Associate degree or bachelor’s degree preferred.
ADDITIONAL REQUIREMENTS Requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully.
Knowledge of Property and Company operations and casino systems; Caesars experience preferred.
Convey an upbeat and positive attitude on the phone while talking to internal clients and external customers in adverse situations.
Proficient with Microsoft Word, Excel, and able to learn new Casino Database programs as required.
Ability to manage numerous projects simultaneously at various stages of completion.
Able to comfortably communicate with internal and external customers.
Self‑motivated and resourceful, with the proven ability to multi‑task and operate successfully under tight deadlines and time pressures.
Enjoys a fast pace, dynamic, challenging and team‑oriented work environment.
Must be able to qualify for a gaming license in multiple jurisdictions the credit department supports.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
WORK ENVIRONMENT
Must be able to sit for extended periods of time.
TOGETHER WE WIN We believe in delivering family‑style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
ABOUT US At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino‑entertainment company in the U.S. and one of the world’s most diversified casino‑entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah’s®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence." If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
#J-18808-Ljbffr
Our Mission: "Create the Extraordinary"
Our Vision: "We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values: "Blaze the Trail, Together We Win, All-In on Service"
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY The Credit Supervisor oversees daily credit operations, ensuring accuracy, compliance, and risk mitigation within the Enterprise Shared Service Credit team. The Credit department provides three essential services: (1) processing casino credit applications providing standard or express/preferred service levels; (2) conduct credit worthiness research to support credit approval/decline decisions; (3) communicate with internal property or casino patrons requesting information concerning credit applications.
HOW YOU WILL CREATE THE EXTRAORDINARY
Manage credit office operations
– manage day‑to‑day operations productivity and performance against customer service level agreements, employee scheduling, new hire training, employee performance feedback, etc.
Supervise credit application processing by credit clerks
– including collecting consumer credit, bank, gaming credit reports, gaming activity and other information as needed to prepare a patron credit file. Updating credit information in customer CMS accounts. Scanning credit documents into optical storage system.
Credit application evaluation
– perform credit application evaluations, review consumer credit, bank, gaming credit research and other information as needed to determine credit worthiness and support the approval/denial decision.
Enter and adjust the following information in the Casino Management System:
Make customer credit information entries and pre‑approval message entries in the casino management system.
Team development
– develop a cohesive credit team, maintain morale during periods of change, promote employee engagement and programs to improve job satisfaction.
Enhance customer service
– develop the credit team to be customer‑service driven to achieve speed and quality of service goals.
Implement continuous improvement
– implement processes that optimize productivity, maintain consistent speed of service and minimize external service fees.
Handles internal and external inquiries for casino credit information.
Other duties are assigned as required.
WHAT YOU WILL NEED
5+ years' experience in casino industry experience preferred.
High School Diploma required.
Associate degree or bachelor’s degree preferred.
ADDITIONAL REQUIREMENTS Requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully.
Knowledge of Property and Company operations and casino systems; Caesars experience preferred.
Convey an upbeat and positive attitude on the phone while talking to internal clients and external customers in adverse situations.
Proficient with Microsoft Word, Excel, and able to learn new Casino Database programs as required.
Ability to manage numerous projects simultaneously at various stages of completion.
Able to comfortably communicate with internal and external customers.
Self‑motivated and resourceful, with the proven ability to multi‑task and operate successfully under tight deadlines and time pressures.
Enjoys a fast pace, dynamic, challenging and team‑oriented work environment.
Must be able to qualify for a gaming license in multiple jurisdictions the credit department supports.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
WORK ENVIRONMENT
Must be able to sit for extended periods of time.
TOGETHER WE WIN We believe in delivering family‑style service-an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
EQUAL EMPLOYMENT OPPORTUNITY Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
ABOUT US At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino‑entertainment company in the U.S. and one of the world’s most diversified casino‑entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah’s®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence." If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
#J-18808-Ljbffr