San Bernardino County
Epic Applications Specialist*
San Bernardino County, San Bernardino, California, United States, 92409
Arrowhead Regional Medical Center (ARMC) is recruiting for Epic Applications Specialists who help end-users be more effective using Epic Electronic Health Record (EHR) system applications and computing tools. The Specialist will support multiple Epic applications, providing frequent classroom instruction, ongoing rounding with end-users, and completing multiple Epic credentials. This role is ideal for individuals who thrive in a dynamic environment and are committed to enhancing clinical and operational workflows through effective use of Epic systems.
Responsibilities
Support multiple Epic applications by troubleshooting, assisting, and instructing end‑users.
Deliver classroom training and technical assistance to end‑users.
Coordinate training sessions and related activities.
Use ServiceNow to track, resolve incidents and provide daily system support.
Participate in Epic implementations as an end‑user or trainer.
Qualifications Candidate must meet one of the following:
One year of full‑time experience primarily supporting Epic applications.
Two years of full‑time experience primarily supporting EHR business applications.
Additionally, the ideal candidate will possess:
Knowledge of Epic functionality as an end‑user.
Minimum six months experience in a clinical or health‑care organization role.
Experience providing technical assistance, training, and support in the use of an EMR (preferably Epic).
Current Epic Credential/Certification or willingness to complete a six‑week program to obtain credential in an assigned application.
Experience coordinating training sessions and related activities.
Experience delivering technical and/or non‑technical classroom training.
Proficiency in entering, tracking, and resolving ServiceNow incidents.
Background in providing daily system support to staff, troubleshooting problems, and ensuring proper resolution and functionality for end‑users.
Participation in one or more Epic implementations as an end‑user or Epic trainer.
Demonstrated ability to collaborate with computer training business partners to maintain effectiveness of training programs.
Benefits To review job‑specific benefits, refer to the Summary of Benefits and Memorandum of Understanding (MOU) documents.
Conditions of Employment
Pre‑Employment Process: Applicants selected for this position must pass a background investigation, physical examination, and verification of employment history and education.
Shift Availability: ARMC is a 24‑hour facility. Applicants must indicate their shift availability in the Supplemental Questionnaire of the application. Shift differentials are provided.
Sponsorship: San Bernardino County does not consider candidates requiring visa sponsorship.
Application Procedure Please complete and submit the online employment application and supplemental questionnaire as soon as possible. This recruitment will close at 8:00 am on Friday, November 14, 2025. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
EEO/ADA San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. For information and instructions to request Veteran’s Preference points, please refer to the Veterans' Preference Information PDF.
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Responsibilities
Support multiple Epic applications by troubleshooting, assisting, and instructing end‑users.
Deliver classroom training and technical assistance to end‑users.
Coordinate training sessions and related activities.
Use ServiceNow to track, resolve incidents and provide daily system support.
Participate in Epic implementations as an end‑user or trainer.
Qualifications Candidate must meet one of the following:
One year of full‑time experience primarily supporting Epic applications.
Two years of full‑time experience primarily supporting EHR business applications.
Additionally, the ideal candidate will possess:
Knowledge of Epic functionality as an end‑user.
Minimum six months experience in a clinical or health‑care organization role.
Experience providing technical assistance, training, and support in the use of an EMR (preferably Epic).
Current Epic Credential/Certification or willingness to complete a six‑week program to obtain credential in an assigned application.
Experience coordinating training sessions and related activities.
Experience delivering technical and/or non‑technical classroom training.
Proficiency in entering, tracking, and resolving ServiceNow incidents.
Background in providing daily system support to staff, troubleshooting problems, and ensuring proper resolution and functionality for end‑users.
Participation in one or more Epic implementations as an end‑user or Epic trainer.
Demonstrated ability to collaborate with computer training business partners to maintain effectiveness of training programs.
Benefits To review job‑specific benefits, refer to the Summary of Benefits and Memorandum of Understanding (MOU) documents.
Conditions of Employment
Pre‑Employment Process: Applicants selected for this position must pass a background investigation, physical examination, and verification of employment history and education.
Shift Availability: ARMC is a 24‑hour facility. Applicants must indicate their shift availability in the Supplemental Questionnaire of the application. Shift differentials are provided.
Sponsorship: San Bernardino County does not consider candidates requiring visa sponsorship.
Application Procedure Please complete and submit the online employment application and supplemental questionnaire as soon as possible. This recruitment will close at 8:00 am on Friday, November 14, 2025. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.
EEO/ADA San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants.
ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. For information and instructions to request Veteran’s Preference points, please refer to the Veterans' Preference Information PDF.
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