Pyramid Global Hospitality
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AGENT - ROOM NIGHT AUDIT
role at
Pyramid Global Hospitality
Job Summary Typical Hours: 11:00 p.m. – 7:00 a.m. (overnight). Weekend and holiday availability required. This role serves as the front desk’s Night Auditor, ensuring accurate daily operations, guest check‑in, and financial reconciliation during the night shift.
Your Role
Help guests discover their "Wanderlust" experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and "WOW" guests through recovery when things aren’t quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Generate, print, and distribute daily and weekly reports.
Ensure the Night Audit procedures are followed with great attention to detail.
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.
What are we looking for?
Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills.
Ability to work in a fast‑paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts including weekends and holidays.
Compensation $20‑$22 per hour.
Equal Opportunity Employer Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
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AGENT - ROOM NIGHT AUDIT
role at
Pyramid Global Hospitality
Job Summary Typical Hours: 11:00 p.m. – 7:00 a.m. (overnight). Weekend and holiday availability required. This role serves as the front desk’s Night Auditor, ensuring accurate daily operations, guest check‑in, and financial reconciliation during the night shift.
Your Role
Help guests discover their "Wanderlust" experience
Provide exceptional customer service by being engaging and taking sincere interest
Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
Help to resolve problems and "WOW" guests through recovery when things aren’t quite right
Promote and sell special hotel programs.
Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
Be knowledgeable of all emergency procedures and policies.
Maintain house bank.
Generate, print, and distribute daily and weekly reports.
Ensure the Night Audit procedures are followed with great attention to detail.
Communicate all pertinent information to manager on duty.
Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Assist other departments as needed.
What are we looking for?
Must have the ability to work the overnight hours
A high attention to detail
High school diploma or equivalent.
A strong desire to make an impact on other people
An outgoing and engaging personality
Computer skills
Excellent verbal and written communication skills.
Ability to work in a fast‑paced setting.
Ability to stand for the duration of the shift.
Must be available to work various shifts including weekends and holidays.
Compensation $20‑$22 per hour.
Equal Opportunity Employer Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
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