Hyde Park Hospitality, LLC
Airport Lounge Supervisor
Hyde Park Hospitality, LLC invites you to join our team as an Airport Lounge Supervisor. In this hands‑on leadership role you will execute policies, procedures and brand standards to achieve guest satisfaction at The Club lounge located inside the Grand Rapids Gerald R. Ford International Airport. You will oversee all employees during your shift and demonstrate proficient knowledge across all lounge positions. Base Pay Range
$20.00/hr – $22.00/hr Sign‑On Bonus
Join our team and receive a $200.00 sign‑on bonus! Shift Timings
4:00 AM – 12:00 PM; 12:30 PM – 8:30 PM Job Summary
The role focuses on executing policies, procedures, and brand standards to achieve guest satisfaction through coordinating administrative and operational activities of assigned team members. The Supervisor will oversee all employees during their shift, possess a thorough knowledge of lounge positions, and champion hospitality service. Basic Skills
Guest Experience – Maintains a friendly, cheerful, and courteous demeanor ensuring the highest level of guest experience. Hospitality Focus – Focus on guest satisfaction and providing memorable experiences. Leadership – Lead by example, take control and provide employees with clear guidance and direction. Multi‑Tasking – Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others. Active Listening – Giving full attention to what others are saying and asking questions as appropriate. Reading Comprehension – Understanding written sentences and paragraphs in work related documents. Speaking – Talking to others to convey information effectively. Writing – Communicating effectively in writing as appropriate for the needs of the audience. Conflict Resolution – Deescalate situations in a professional and courteous manner. Problem Solving – Develop solutions to remove obstacles to problems that may arise. Primary Job Duties
Oversee shifts, hold pre‑shift huddles, and complete shift notes. Meet guest needs through communication and courteous guest service skills. Ensure that guests are satisfied with their experience by regular interaction. Coordinate assigned team members in accordance with company policies and applicable laws. Direct the activities of up to 30 team members at any given time. Assign duties to staff and follow up for completion. Coach and train staff. Communicate with guests and employees using a positive and clear speaking voice. Remain calm and alert, especially during emergency situations and/or heavy lounge activity. Supervise front‑desk activities to ensure friendly greetings and accurate policy explanation. Resolve guest issues, complaints, and problems quickly and efficiently. Assist managers with interviewing and hiring new hourly staff. Coordinate with lounge managers to resolve service issues requested by guests. Monitor alcoholic beverage service and alert management to potential problems. Maintain knowledge of regulatory agency requirements. Maintain approved Responsible Alcohol Management certification and/or Food Handlers / Manager permits. Possess basic working knowledge of alcoholic beverages. Perform administrative tasks as required. Comply with TSA and local airport authority regulations. Other duties as assigned. Minimum Acceptable Qualifications
Previous guest service or hospitality experience and/or training. Demonstrated management and leadership skills. Friendly, enthusiastic, and outgoing interaction with guests and coworkers. Ability to present information in one‑on‑one and group settings. Composure under pressure and awareness of surroundings and cultural differences. Polished appearance in keeping with service standards. Ability to stand for entire shift. Experience handling a fast‑paced work shift up to ten (10) hours. Ability to lift and/or move up to 40 pounds. Ability to walk, bend, twist and stand for normal job functions. Timely reporting of work status. Work rotating shifts including weekends and holidays. Pass a security background check and clearance to work in an airport environment. Benefits
Medical Insurance (Health, Dental, Vision) Disability Insurance Vacation and PTO 401K Plan with generous company matching Employee Assistance Program (EAP) Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets) About the Company
Hyde Park Hospitality (HPH) is a young but dynamic and fast‑growing company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one of the fifty fastest growing businesses in the Chicago‑area. We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Other Industries
Hospitality
#J-18808-Ljbffr
Hyde Park Hospitality, LLC invites you to join our team as an Airport Lounge Supervisor. In this hands‑on leadership role you will execute policies, procedures and brand standards to achieve guest satisfaction at The Club lounge located inside the Grand Rapids Gerald R. Ford International Airport. You will oversee all employees during your shift and demonstrate proficient knowledge across all lounge positions. Base Pay Range
$20.00/hr – $22.00/hr Sign‑On Bonus
Join our team and receive a $200.00 sign‑on bonus! Shift Timings
4:00 AM – 12:00 PM; 12:30 PM – 8:30 PM Job Summary
The role focuses on executing policies, procedures, and brand standards to achieve guest satisfaction through coordinating administrative and operational activities of assigned team members. The Supervisor will oversee all employees during their shift, possess a thorough knowledge of lounge positions, and champion hospitality service. Basic Skills
Guest Experience – Maintains a friendly, cheerful, and courteous demeanor ensuring the highest level of guest experience. Hospitality Focus – Focus on guest satisfaction and providing memorable experiences. Leadership – Lead by example, take control and provide employees with clear guidance and direction. Multi‑Tasking – Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others. Active Listening – Giving full attention to what others are saying and asking questions as appropriate. Reading Comprehension – Understanding written sentences and paragraphs in work related documents. Speaking – Talking to others to convey information effectively. Writing – Communicating effectively in writing as appropriate for the needs of the audience. Conflict Resolution – Deescalate situations in a professional and courteous manner. Problem Solving – Develop solutions to remove obstacles to problems that may arise. Primary Job Duties
Oversee shifts, hold pre‑shift huddles, and complete shift notes. Meet guest needs through communication and courteous guest service skills. Ensure that guests are satisfied with their experience by regular interaction. Coordinate assigned team members in accordance with company policies and applicable laws. Direct the activities of up to 30 team members at any given time. Assign duties to staff and follow up for completion. Coach and train staff. Communicate with guests and employees using a positive and clear speaking voice. Remain calm and alert, especially during emergency situations and/or heavy lounge activity. Supervise front‑desk activities to ensure friendly greetings and accurate policy explanation. Resolve guest issues, complaints, and problems quickly and efficiently. Assist managers with interviewing and hiring new hourly staff. Coordinate with lounge managers to resolve service issues requested by guests. Monitor alcoholic beverage service and alert management to potential problems. Maintain knowledge of regulatory agency requirements. Maintain approved Responsible Alcohol Management certification and/or Food Handlers / Manager permits. Possess basic working knowledge of alcoholic beverages. Perform administrative tasks as required. Comply with TSA and local airport authority regulations. Other duties as assigned. Minimum Acceptable Qualifications
Previous guest service or hospitality experience and/or training. Demonstrated management and leadership skills. Friendly, enthusiastic, and outgoing interaction with guests and coworkers. Ability to present information in one‑on‑one and group settings. Composure under pressure and awareness of surroundings and cultural differences. Polished appearance in keeping with service standards. Ability to stand for entire shift. Experience handling a fast‑paced work shift up to ten (10) hours. Ability to lift and/or move up to 40 pounds. Ability to walk, bend, twist and stand for normal job functions. Timely reporting of work status. Work rotating shifts including weekends and holidays. Pass a security background check and clearance to work in an airport environment. Benefits
Medical Insurance (Health, Dental, Vision) Disability Insurance Vacation and PTO 401K Plan with generous company matching Employee Assistance Program (EAP) Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets) About the Company
Hyde Park Hospitality (HPH) is a young but dynamic and fast‑growing company built on deep roots in the food business. HPH earned Crain’s Fast 50 Award in 2025 for being one of the fifty fastest growing businesses in the Chicago‑area. We provide services ranging from airport concessions, management staffing, brand licensing, to contracted food and facilities management. With a 75% diverse senior management team, HPH values diversity and welcomes everyone with necessary qualifications and experience, regardless of race, gender, sexual orientation, age, disability, veteran status, and any other protected status, to apply. Seniority Level
Mid‑Senior level Employment Type
Full‑time Job Function
Other Industries
Hospitality
#J-18808-Ljbffr