Nigel Frank International
Business Central Support Specialist
Nigel Frank International, Louisville, Kentucky, us, 40201
D365 Business Central/NAV Recruitment Consultant
We’re seeking a Business Central Specialist to join our growing IT team and provide expert Tier 1 and Tier 2 support for Microsoft Dynamics 365 Business Central. This individual will serve as the first line of contact for system users, troubleshooting issues, maintaining data integrity, and assisting with system improvements under the guidance of the IT Director.
Base Pay Range:
$75,000.00/yr – $110,000.00/yr
Key Responsibilities
Provide Tier 1 and Tier 2 support for Microsoft Dynamics 365 Business Central users across the organization.
Diagnose, troubleshoot, and resolve system issues related to Business Central functionality, integrations, and user access.
Partner with the IT Director to identify opportunities for process improvement and system optimization.
Manage user setup, permissions, and security roles.
Collaborate with internal departments (Finance, Operations, and Supply Chain) to understand business processes and support daily system use.
Assist with testing, training, and documentation for new system enhancements or updates.
Escalate unresolved or complex technical issues to Tier 3 support or external partners when needed.
Maintain accurate records of support tickets, resolutions, and recurring issues.
Qualifications
2+ years of hands‑on experience supporting Microsoft Dynamics 365 Business Central (or NAV).
Strong understanding of system configuration, user management, and troubleshooting.
Experience providing application support in a Tier 1 or Tier 2 helpdesk environment.
Excellent communication and problem‑solving skills with the ability to work cross‑functionally.
Basic understanding of accounting or supply chain processes is a plus.
Bachelor’s degree in Information Technology, Business, or related field preferred.
Why Join Us
Hybrid position
Opportunity to work closely with leadership on impactful technology initiatives.
Collaborative team environment with room for professional growth.
Exposure to a growing ERP environment supporting multiple business functions.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Consulting
Industries Manufacturing
Medical insurance, Vision insurance, 401(k) benefits.
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Base Pay Range:
$75,000.00/yr – $110,000.00/yr
Key Responsibilities
Provide Tier 1 and Tier 2 support for Microsoft Dynamics 365 Business Central users across the organization.
Diagnose, troubleshoot, and resolve system issues related to Business Central functionality, integrations, and user access.
Partner with the IT Director to identify opportunities for process improvement and system optimization.
Manage user setup, permissions, and security roles.
Collaborate with internal departments (Finance, Operations, and Supply Chain) to understand business processes and support daily system use.
Assist with testing, training, and documentation for new system enhancements or updates.
Escalate unresolved or complex technical issues to Tier 3 support or external partners when needed.
Maintain accurate records of support tickets, resolutions, and recurring issues.
Qualifications
2+ years of hands‑on experience supporting Microsoft Dynamics 365 Business Central (or NAV).
Strong understanding of system configuration, user management, and troubleshooting.
Experience providing application support in a Tier 1 or Tier 2 helpdesk environment.
Excellent communication and problem‑solving skills with the ability to work cross‑functionally.
Basic understanding of accounting or supply chain processes is a plus.
Bachelor’s degree in Information Technology, Business, or related field preferred.
Why Join Us
Hybrid position
Opportunity to work closely with leadership on impactful technology initiatives.
Collaborative team environment with room for professional growth.
Exposure to a growing ERP environment supporting multiple business functions.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Consulting
Industries Manufacturing
Medical insurance, Vision insurance, 401(k) benefits.
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