Heartland Dental is hiring: Dental Office Assistant in Myrtle Beach

Join to apply for the Dental Office Assistant role at Heartland Dental (Waterway Dental Care).

Location: Myrtle Beach, SC

Salary: $24.00 – $29.00 per hour

Overview

Heartland Dental believes in providing exceptional, lifetime care for patients by hiring and growing team members who support the business and clinical needs of our offices. As a Business Assistant, you’ll work in an environment that encourages learning, team cohesion, and patient‑first care, providing support to front‑office operations and partnering with providers to optimize our office potential.

Responsibilities

• Greet and welcome patients, creating a great first impression.
• Manage front‑office duties: answer phones, handle office mail and email, and communicate with patients and insurance companies.
• Use Dentrix for patient scheduling and record management.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims, follow up on outstanding claims, verify benefits, and explain coverage.
• Process insurance and patient payments and accounts receivables.
• Review treatment‑plan fees and discuss payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems and optimize office performance.

What You’ll Gain

• Competitive benefits: health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training to help you reach your full potential.
• Opportunity to be part of a secure company with over 20 years of industry experience and unlimited growth potential.
• Access to on‑demand Daily Pay.

About Waterway Dental Care

Waterway Dental Care is a unique, community‑focused office rooted in the Heartland Dental network.

• Join a 13‑person team that thrives on collaboration, communication, and community.
• Enjoy a beautiful office environment.
• Experience a great team culture.

Minimum Qualifications

• Experience in a fast‑paced, customer‑centric environment.
• Excellent communication and organizational skills.
• Access to PHI required for job functions; regular HIPAA training will be provided.

Preferred Experience

• 1+ year in a dental or medical setting.
• 1+ year in insurance billing and accounts receivable.
• Experience with Dentrix or other dental software.

Physical Requirements

• Ability to perform essential duties with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must lift up to 15 pounds at times.
• Availability for virtual or in‑person training sessions periodically.
• New hires in dental office positions must complete a tuberculosis (TB) test before starting employment.

About Heartland Dental

Heartland Dental is the nation’s largest dental support organization, providing administrative services to more than 3,000 doctors across 39 states and over 1,800 offices. The organization supports practices that retain clinical autonomy while enhancing quality care and experience for communities.

At Heartland Dental, we’re committed to living our core values that promote diversity and inclusion. All employees and applicants are protected under federal, state, and local equal‑opportunity laws.