University of Miami
Clinical Business Operations Representative 3 (H)
University of Miami, Miami, Florida, us, 33222
Clinical Business Operations Representative 3 (H)
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The department of Medicine has an exciting opportunity for a full-time Clinical Business Operations Representative 3 to work onsite on the UHealth campus. The incumbent facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The role performs general administrative and receptionist functions, including answering incoming calls, managing patient flow, and acquiring necessary patient care and records. The representative assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.
Core Job Functions
Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information, insurance information and referral numbers.
Reviews clinical records for completeness, including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co‑workers when assigned or as needed.
Develops and promotes effective communication with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Core Qualifications
High school diploma or equivalent.
Minimum 2 years of relevant experience.
Knowledge, Skills, and Attitudes
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth‑University of Miami Health System, South Florida's only university‑based health system, provides leading‑edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.
University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status: Full time Employee Type: Staff Pay Grade: H5
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The department of Medicine has an exciting opportunity for a full-time Clinical Business Operations Representative 3 to work onsite on the UHealth campus. The incumbent facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The role performs general administrative and receptionist functions, including answering incoming calls, managing patient flow, and acquiring necessary patient care and records. The representative assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.
Core Job Functions
Assists the department in managing expectations surrounding pre and post patient care.
Obtains or reviews all patient demographic information, insurance information and referral numbers.
Reviews clinical records for completeness, including authorization, signatures, missing data, and other patient information.
Answers multiple telephones for the department: triage incoming calls, respond to questions, direct calls, and document messages in the appropriate software.
Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.
Provides coverage for responsibilities of co‑workers when assigned or as needed.
Develops and promotes effective communication with physicians, managers, peers, trainees, and staff on a regular basis.
Maintains confidentiality of all information.
Adheres to University and unit-level policies and procedures and safeguards University assets.
Core Qualifications
High school diploma or equivalent.
Minimum 2 years of relevant experience.
Knowledge, Skills, and Attitudes
Skill in data entry with minimal errors.
Ability to communicate effectively in both oral and written form.
Ability to work evenings, nights, and weekends as necessary.
Skill in collecting, organizing, and analyzing data.
Ability to work independently and/or in a collaborative environment.
Commitment to the University’s core values.
Any appropriate combination of relevant education, experience and/or certifications may be considered.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.
UHealth‑University of Miami Health System, South Florida's only university‑based health system, provides leading‑edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.
University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.
Job Status: Full time Employee Type: Staff Pay Grade: H5
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