Energy Jobline ZR
Field Service Support Technician in San Jose
Energy Jobline ZR, San Jose, California, United States, 95199
We are looking for a self‑starter Field Service Support Technician (FSST) to deliver the desired customer service experience for our clients. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and ensures the customer / business relationship remains favorable. The Field Service Support Technician (FSST) is an entry level position in the Water Purification Industry. At NEWT Water Solutions we strive to offer competitive pay and many additional benefits. The FSST will provide front line customer service for our customers. Customer service skills are paramount to success in this role. This role has several physically demanding requirements such as: working in tight spaces, lifting, stooping, squatting and requires repetitive movements. It may also require overtime hours.
Field Service Support Technician Responsibilities:
Providing service and customer support during field visits or dispatches
Performing, under direction, on site installations, repairs, preventative maintenance and testing tasks
Diagnosing errors or technical problems and recommending proper solutions
Strong desire to be successful in the field service support role
Tie workflow to schedule
Produce timely and detailed service reports
Operate vehicle in a safe manner and use field automation systems, maintain excellent driving record
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Willingness to adhere to company, and sometimes customer’s site, drug testing protocols
Must perform all other duties assigned by supervisors and managers unless doing so would violate company policy or local law requirements
Required Experience:
Ability to learn how to troubleshoot, test, repair and service technical equipment
Ability to work flexible shifts and to adapt to changing work schedules, we can work with some school schedules
Strong desire to learn new skills and achieve results
Company Description: www.newtwater.com
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr
Field Service Support Technician Responsibilities:
Providing service and customer support during field visits or dispatches
Performing, under direction, on site installations, repairs, preventative maintenance and testing tasks
Diagnosing errors or technical problems and recommending proper solutions
Strong desire to be successful in the field service support role
Tie workflow to schedule
Produce timely and detailed service reports
Operate vehicle in a safe manner and use field automation systems, maintain excellent driving record
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organization
Comprehend customer requirements and make appropriate recommendations/briefings
Build positive relationships with customers
Willingness to adhere to company, and sometimes customer’s site, drug testing protocols
Must perform all other duties assigned by supervisors and managers unless doing so would violate company policy or local law requirements
Required Experience:
Ability to learn how to troubleshoot, test, repair and service technical equipment
Ability to work flexible shifts and to adapt to changing work schedules, we can work with some school schedules
Strong desire to learn new skills and achieve results
Company Description: www.newtwater.com
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr