TDS Telecommunications LLC
Field Service Technician-Network
TDS Telecommunications LLC, Osseo, Minnesota, United States, 55311
Field Service Technician-Network
Join to apply for the
Field Service Technician-Network
role at
TDS Telecommunications LLC
Overview At TDS Telecom, connecting people is at the heart of everything we do.
We are forward‑thinkers who leverage cutting‑edge fiber internet technology to strengthen communities.
We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.
Ready to make an impact?
In this position you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases – including Key Systems, PBX, Centrex Systems, and other business systems.
You will also perform work associated with splicing and maintaining outside‑plant facilities and equipment, installing, splicing, repairing, and maintaining aerial, buried, and/or underground fiber optic and copper cable.
As a FST‑Network you will have knowledge of commonly used concepts, practices, and procedures within the field of telecommunications and will be expected to proactively sell TDS services and products to customers.
Responsibilities
Assists with and performs on‑site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
Locates cable and fiber in response to customer requests and/or construction needs.
Pole climbing and operating construction equipment is required.
Locates, identifies and marks company underground and buried facilities to prevent damage.
Maintains orderly log of all locate requests in our exchange area.
Performs cable fault acceptance tests on newly constructed facilities.
Assists with and provides troubleshooting support techniques and corrections.
Responds to “trouble” dispatches.
Assists with and provides support for enhancing and maintaining record systems (cross‑connects, line groups, network elements, etc.).
Provides excellent customer service.
Proactively educates and sells TDS products and services to customers.
Gains working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside‑plant facilities and equipment.
Required Qualifications
1+ year basic technical telecommunications experience – or current/prior military service with honorable discharge.
6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
Must have and maintain a valid driver’s license.
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including, but not limited to, our obligations to our customers and to our customers’ needs.
Other Qualifications
Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
Requires availability for on‑call/standby responsibilities and may require occasional travel.
Must be willing to work overtime as needed.
Upon hire, must successfully pass all components of the Safety Course curriculum.
Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
Strong technical understanding of fiber and copper plant installation and troubleshooting.
Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T‑1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.
Ability to work and make decisions independently with little or no supervision.
Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
Proven organizational skills and ability to multi‑task.
Ability to operate vehicles with manual transmissions.
Physical Demands and Work Environment The associate is regularly required to sit, stand, write, operate a computer keyboard, standard office equipment and telephone.
Frequent movement, reaching, stooping, kneeling, crouching, or crawling, and carrying or lifting up to 50 pounds (occasionally up to 100 pounds) are typical.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This position may require working outdoors, in mechanical/equipment rooms, and possible extreme weather conditions.
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Short‑Term & Long‑Term Disability (30 or more hours per week)
TDS Service Discounts
Education Assistance
Paid Volunteer Time
Equal Employment Opportunity At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce.
We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Range $25.13 per hour – $37.69 per hour
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Field Service Technician-Network
role at
TDS Telecommunications LLC
Overview At TDS Telecom, connecting people is at the heart of everything we do.
We are forward‑thinkers who leverage cutting‑edge fiber internet technology to strengthen communities.
We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections.
Ready to make an impact?
In this position you will install, troubleshoot, repair, and maintain telecommunications products and equipment that TDS sells and leases – including Key Systems, PBX, Centrex Systems, and other business systems.
You will also perform work associated with splicing and maintaining outside‑plant facilities and equipment, installing, splicing, repairing, and maintaining aerial, buried, and/or underground fiber optic and copper cable.
As a FST‑Network you will have knowledge of commonly used concepts, practices, and procedures within the field of telecommunications and will be expected to proactively sell TDS services and products to customers.
Responsibilities
Assists with and performs on‑site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable.
Locates cable and fiber in response to customer requests and/or construction needs.
Pole climbing and operating construction equipment is required.
Locates, identifies and marks company underground and buried facilities to prevent damage.
Maintains orderly log of all locate requests in our exchange area.
Performs cable fault acceptance tests on newly constructed facilities.
Assists with and provides troubleshooting support techniques and corrections.
Responds to “trouble” dispatches.
Assists with and provides support for enhancing and maintaining record systems (cross‑connects, line groups, network elements, etc.).
Provides excellent customer service.
Proactively educates and sells TDS products and services to customers.
Gains working knowledge of RUS Standards and grounding practices associated with splicing and maintenance of outside‑plant facilities and equipment.
Required Qualifications
1+ year basic technical telecommunications experience – or current/prior military service with honorable discharge.
6+ months of basic fiber optic and/or copper cable splicing and repair, installation and repair, or switch training.
Must have and maintain a valid driver’s license.
Must follow the TDS attendance guidelines in order to meet TDS’s business needs including, but not limited to, our obligations to our customers and to our customers’ needs.
Other Qualifications
Upon hire, must successfully complete customer‑specific requirements, which may include a background check administered by the customer.
Requires availability for on‑call/standby responsibilities and may require occasional travel.
Must be willing to work overtime as needed.
Upon hire, must successfully pass all components of the Safety Course curriculum.
Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
Strong technical understanding of fiber and copper plant installation and troubleshooting.
Understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T‑1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.
Ability to work and make decisions independently with little or no supervision.
Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
Proven organizational skills and ability to multi‑task.
Ability to operate vehicles with manual transmissions.
Physical Demands and Work Environment The associate is regularly required to sit, stand, write, operate a computer keyboard, standard office equipment and telephone.
Frequent movement, reaching, stooping, kneeling, crouching, or crawling, and carrying or lifting up to 50 pounds (occasionally up to 100 pounds) are typical.
Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
This position may require working outdoors, in mechanical/equipment rooms, and possible extreme weather conditions.
Benefits
Medical Coverage
Dental Coverage
Vision Coverage
Life Insurance
401(k) Plan
Generous Vacation & Paid Sick Leave
Seven Paid National Holidays & One Floating Holiday
Paid Parental Leave (6 weeks after 12 months of employment)
Adoption & Surrogacy Assistance
Employee Assistance & Wellness Programs
Short‑Term & Long‑Term Disability (30 or more hours per week)
TDS Service Discounts
Education Assistance
Paid Volunteer Time
Equal Employment Opportunity At TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce.
We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Pay Range $25.13 per hour – $37.69 per hour
#J-18808-Ljbffr