Energy Jobline ZR
Biomedical Engineer (Application Consultant) in Albany
Energy Jobline ZR, Albany, New York, United States
Company Overview
Brainlab revolutionized digital medical technology with the introduction of software for radiosurgery and surgical navigation. Today, Brainlab is an industry leader in digital surgery, radiotherapy and integrated operating rooms.
Serving physicians, medical professionals and patients in more than 6,000 hospitals across 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.
We employ over 2,000 people in 25 locations worldwide. Close‑knit teams of talented, curious and authentic people are working together toward a common goal, dedicated to making an impact.
Job Description
Provide on‑site consulting and guidance to physicians and operating room personnel by evaluating options and problem‑solving during surgery to maximize image‑guided surgery (IGS) efficiency and usage.
Analyze and resolve regional system issues through detailed analysis and utilization of critical thinking via technical training and documentation.
Act as regional escalation point and escalates issues in a timely manner.
Educate and train physicians, hospital personnel (OR staff, radiology, central sterile processing, biomedical and IT staff) on the use of IGS products and services.
Utilize expertise and customer feedback to provide plans to improve the quality‑improvement process.
Act as primary customer liaison, maintaining site visits and regular contact, assessing satisfaction and usage levels, and working to increase revenue via service contracts, spare parts and upgrades.
Collaborate and strategize with regional Account Managers, evaluating customer situations, open sales projects, and identifying and referring sales leads.
Leverage technical expertise to distribute knowledge throughout the team.
Manage knowledge transfer of new developments regarding Brainlab and competitive IGS products via ongoing training and research.
Promote Brainlab Support best practices and identify and rectify knowledge gaps within the team.
Promote IGS products and services to surgeons at trade shows, including the development of reference sites.
Report and document complaints per the Complaint Handling Standard Operating Procedure (SOP).
Salary Range: $70‑$90K.
Notwithstanding the foregoing, nothing in this job description alters your at‑will employment status. Additional duties may be assigned at the discretion of Brainlab.
Qualifications
B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience.
1–3 years minimum of experience in a technical support role for a healthcare company or provider.
1–2 years minimum customer service experience.
Knowledge of surgical procedures, anatomy and medical terminology.
Proficient in the use of PC software applications including Microsoft Office.
Self‑motivated, detail oriented, and proven history of independent decision making.
Benefits We provide a business casual environment, a competitive compensation package including medical, dental, life, LTD, STD, and matching 401(k) benefits.
Equal Opportunity Statement Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected veteran status or any other characteristic protected by law.
Brainlab participates in E‑Verify. To review the EEO Law Poster, please refer to the posted information.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to us.hr@brainlab.com.
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Serving physicians, medical professionals and patients in more than 6,000 hospitals across 121 countries, we’re transforming healthcare to improve the lives of patients everywhere.
We employ over 2,000 people in 25 locations worldwide. Close‑knit teams of talented, curious and authentic people are working together toward a common goal, dedicated to making an impact.
Job Description
Provide on‑site consulting and guidance to physicians and operating room personnel by evaluating options and problem‑solving during surgery to maximize image‑guided surgery (IGS) efficiency and usage.
Analyze and resolve regional system issues through detailed analysis and utilization of critical thinking via technical training and documentation.
Act as regional escalation point and escalates issues in a timely manner.
Educate and train physicians, hospital personnel (OR staff, radiology, central sterile processing, biomedical and IT staff) on the use of IGS products and services.
Utilize expertise and customer feedback to provide plans to improve the quality‑improvement process.
Act as primary customer liaison, maintaining site visits and regular contact, assessing satisfaction and usage levels, and working to increase revenue via service contracts, spare parts and upgrades.
Collaborate and strategize with regional Account Managers, evaluating customer situations, open sales projects, and identifying and referring sales leads.
Leverage technical expertise to distribute knowledge throughout the team.
Manage knowledge transfer of new developments regarding Brainlab and competitive IGS products via ongoing training and research.
Promote Brainlab Support best practices and identify and rectify knowledge gaps within the team.
Promote IGS products and services to surgeons at trade shows, including the development of reference sites.
Report and document complaints per the Complaint Handling Standard Operating Procedure (SOP).
Salary Range: $70‑$90K.
Notwithstanding the foregoing, nothing in this job description alters your at‑will employment status. Additional duties may be assigned at the discretion of Brainlab.
Qualifications
B.S. in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, Nursing or equivalent experience.
1–3 years minimum of experience in a technical support role for a healthcare company or provider.
1–2 years minimum customer service experience.
Knowledge of surgical procedures, anatomy and medical terminology.
Proficient in the use of PC software applications including Microsoft Office.
Self‑motivated, detail oriented, and proven history of independent decision making.
Benefits We provide a business casual environment, a competitive compensation package including medical, dental, life, LTD, STD, and matching 401(k) benefits.
Equal Opportunity Statement Brainlab, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to protected veteran status or any other characteristic protected by law.
Brainlab participates in E‑Verify. To review the EEO Law Poster, please refer to the posted information.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to us.hr@brainlab.com.
#J-18808-Ljbffr