City and County of San Francisco
IT Support Administrator l (1091) - 311 Customer Service Center & Department of
City and County of San Francisco, San Francisco, California, United States, 94199
IT Support Administrator I (1091) - 311 Customer Service Center & Department of Public Health (Eligible List ID: #153915)
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Company Description
This recruitment has been reopened to support collaboration with the San Francisco Department of Public Health (DPH). This is a Position-Based Test conducted in accordance with CSC Rule 111A. Specific information regarding this recruitment process is listed below:
Application Opening (original): May 20, 2025
Reopened (to fill an additional vacancy): Monday, November 3, 2025
Application Deadline: Wednesday, November 5, 2025 (11:59 PM, PST)
San Francisco 311 Customer Service Center (SF311) provides prompt, courteous, and professional customer service available 24 hours a day, 7 days a week to residents, visitors, and businesses seeking general information or City services.
Serves as a single point of entry for and resolution of information and service requests
Continuously updates information from across the government
Enables improved government service delivery through performance reporting and analysis
Supports emergency response for the government and community through information and communications
DPH priorities include equitable and inclusive access to quality healthcare. All employees work to advance equity, inclusion, and diversity with a focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
Job Description
SF311 Role Description:
Under general supervision, the IT Support Administrator I provides technical support for SF311’s networks, data center, devices; installs, maintains and enhances software, hardware and peripherals; performs basic helpdesk functions, coordinates user training, performs data and access protection processes and related data input and record maintenance.
DPH Role Description:
Under general direction, the Service Desk Support position provides endpoint computing and technical support for over 8,000 Department of Public Health users across hospitals, clinics, and remote sites. This entry-level role delivers frontline IT assistance, system administration, and troubleshooting for hardware, software, and operating systems. Strong customer service, communication, and problem-solving skills are essential.
Common Examples of Important and Essential Duties:
Assist users with logins, passwords and file and application access
Troubleshoot workstation, printer, network and server issues
Monitor and operate computer and telecommunications systems
Coordinate and maintain inventory, storage areas and server rooms
Install, configure and maintain hardware and software and backups
Prepare and maintain documentation of assets and procedures
Participate in disaster recovery planning, testing and implementation
Performs other related duties as assigned
Note: Incumbents may be required to perform the full range of duties listed in the class specification.
Nature of Work:
Moderately physical; administrative tasks; may require lifting up to 35 pounds; open office setting with 24x7 operations; no travel required.
Qualifications Education:
Requires an Associate's Degree in computer science or a closely related field, or equivalent combination of education and experience (at least 60 semester / 90 quarter credits total, with minimum 20 semester / 30 quarter credits in computer science or related field).
Substitution:
Experience performing analysis, installation and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to 2 years). One year is equivalent to 30 semester units / 45 quarter units with a minimum of 10 semester / 15 quarter units in computer science or related field. Completion of a one-year State IT apprenticeship program may substitute for the required education.
Special Condition:
Requires heavy lifting of 35 lbs.
Note:
Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.
Desirable Qualifications:
The following may be used to identify job finalists at the end of the selection process:
Work independently with minimal supervision and as part of a team
Effective oral and written communication
Use logic and analysis to solve computer and systems problems
Establish and maintain effective working relationships
Experience performing IT support in a 24/7 call center operation
Verification:
Ensure your application clearly demonstrates how you meet the minimum qualifications. All applications are reviewed to verify minimum qualifications. See official guidance on employment applications and verification of experience/education.
Note:
Incomplete applications may be ineligible or receive lower scores. Falsifying information may result in disqualification. Resumes are not accepted in lieu of a City application.
Additional Information Selection Procedure/Examination Requirements:
After application submission, candidates must complete all steps to advance, including a supplemental questionnaire and a written examination. A passing score is required to continue.
Eligible List/Score Report:
A confidential eligible list of applicants who passed the examination will be created for certification purposes. The list may be public after it is exhausted or referrals are resolved. The list duration is 6 months and may be extended with HR Director approval. See official department documents for details.
Terms of Announcement and Appeal Rights:
Applicants are governed by the posted announcement and Civil Service rules. Appeals must be submitted within the specified time and to the correct official entity. Corrections may be posted on the department website.
Equal Opportunity:
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, disability, or other protected status as required by law.
Note on Contact:
Exam-related questions should be directed to the exam analyst provided in the job posting.
#J-18808-Ljbffr
Company Description
This recruitment has been reopened to support collaboration with the San Francisco Department of Public Health (DPH). This is a Position-Based Test conducted in accordance with CSC Rule 111A. Specific information regarding this recruitment process is listed below:
Application Opening (original): May 20, 2025
Reopened (to fill an additional vacancy): Monday, November 3, 2025
Application Deadline: Wednesday, November 5, 2025 (11:59 PM, PST)
San Francisco 311 Customer Service Center (SF311) provides prompt, courteous, and professional customer service available 24 hours a day, 7 days a week to residents, visitors, and businesses seeking general information or City services.
Serves as a single point of entry for and resolution of information and service requests
Continuously updates information from across the government
Enables improved government service delivery through performance reporting and analysis
Supports emergency response for the government and community through information and communications
DPH priorities include equitable and inclusive access to quality healthcare. All employees work to advance equity, inclusion, and diversity with a focus on race, ethnicity, gender, sex, sexuality, disability, and immigration status.
Job Description
SF311 Role Description:
Under general supervision, the IT Support Administrator I provides technical support for SF311’s networks, data center, devices; installs, maintains and enhances software, hardware and peripherals; performs basic helpdesk functions, coordinates user training, performs data and access protection processes and related data input and record maintenance.
DPH Role Description:
Under general direction, the Service Desk Support position provides endpoint computing and technical support for over 8,000 Department of Public Health users across hospitals, clinics, and remote sites. This entry-level role delivers frontline IT assistance, system administration, and troubleshooting for hardware, software, and operating systems. Strong customer service, communication, and problem-solving skills are essential.
Common Examples of Important and Essential Duties:
Assist users with logins, passwords and file and application access
Troubleshoot workstation, printer, network and server issues
Monitor and operate computer and telecommunications systems
Coordinate and maintain inventory, storage areas and server rooms
Install, configure and maintain hardware and software and backups
Prepare and maintain documentation of assets and procedures
Participate in disaster recovery planning, testing and implementation
Performs other related duties as assigned
Note: Incumbents may be required to perform the full range of duties listed in the class specification.
Nature of Work:
Moderately physical; administrative tasks; may require lifting up to 35 pounds; open office setting with 24x7 operations; no travel required.
Qualifications Education:
Requires an Associate's Degree in computer science or a closely related field, or equivalent combination of education and experience (at least 60 semester / 90 quarter credits total, with minimum 20 semester / 30 quarter credits in computer science or related field).
Substitution:
Experience performing analysis, installation and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to 2 years). One year is equivalent to 30 semester units / 45 quarter units with a minimum of 10 semester / 15 quarter units in computer science or related field. Completion of a one-year State IT apprenticeship program may substitute for the required education.
Special Condition:
Requires heavy lifting of 35 lbs.
Note:
Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.
Desirable Qualifications:
The following may be used to identify job finalists at the end of the selection process:
Work independently with minimal supervision and as part of a team
Effective oral and written communication
Use logic and analysis to solve computer and systems problems
Establish and maintain effective working relationships
Experience performing IT support in a 24/7 call center operation
Verification:
Ensure your application clearly demonstrates how you meet the minimum qualifications. All applications are reviewed to verify minimum qualifications. See official guidance on employment applications and verification of experience/education.
Note:
Incomplete applications may be ineligible or receive lower scores. Falsifying information may result in disqualification. Resumes are not accepted in lieu of a City application.
Additional Information Selection Procedure/Examination Requirements:
After application submission, candidates must complete all steps to advance, including a supplemental questionnaire and a written examination. A passing score is required to continue.
Eligible List/Score Report:
A confidential eligible list of applicants who passed the examination will be created for certification purposes. The list may be public after it is exhausted or referrals are resolved. The list duration is 6 months and may be extended with HR Director approval. See official department documents for details.
Terms of Announcement and Appeal Rights:
Applicants are governed by the posted announcement and Civil Service rules. Appeals must be submitted within the specified time and to the correct official entity. Corrections may be posted on the department website.
Equal Opportunity:
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of sex, race, age, religion, color, national origin, disability, or other protected status as required by law.
Note on Contact:
Exam-related questions should be directed to the exam analyst provided in the job posting.
#J-18808-Ljbffr