FirstService Residential
Community Manager
FirstService Residential, Rancho Cucamonga, California, United States, 91739
Overview
Job Title:
Community Manager A Community Manager manages all aspects of community associations, acting as an advisor to the Board of Directors, homeowners, and vendors. Independent judgment and discretion is consistently used when advising directors, instructing vendors, and verifying work completed. This position reports under general supervision and includes training specific to the community association industry. The role may involve managing several communities and coordinating resources across different company departments to meet association needs. Compensation:
$70,000-$77,000 annual base salary. FirstService Residential will compensate the successful candidate in accordance with the posted range. The base pay range is subject to change and may be modified in the future. Responsibilities Financial
Responsible for association fiscal management including financial statement review and comprehension. Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budget. Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budget, and delinquency monitoring. Manage and submit charge-backs for assigned associations on a monthly basis in accordance with management contract. Ensure timely deposit of all checks received on behalf of the Association. Legal/Compliance
Ensure all civil code and legal document requirements are met, and association remains in compliance. Manage association insurance coverage and needs ensuring adequate and consistent coverage. Serve as liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attendance at small claims court and/or superior court may be required. Educate board members on changes to legislation that impact their association. Responsible for all aspects of the annual meeting/election process. Track and ensure requirements are met for processing CA Secretary of State Filings. Communication
Act as an interface between the Board of Directors and community. Coordinate, attend, and oversee all client and board meetings. Create agendas, board packets, and other correspondence for board and committee meetings in accordance with the state civil code. Conduct and advise the HOA Board during board meetings in accordance with laws and regulations set forth by state law. Responsible for all board meeting follow-up, minutes, and correspondence. Receive and review client communications. Manage all deadlines and update in Connect Database. Manage and oversee vendor relations. Manage RFP process, create comparison spreadsheets to analyze, and make recommendations as appropriate. Provide content for community website and newsletter as directed by the Board. Responsible for all association files in accordance with company policies or client document retention policy. Ensure the quality of the work product presented to the client, regardless of the producing department. Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete appropriate follow-up. Culture/Other
Retain association clients assigned to be managed. Foster teamwork across FirstService Associates and Departments. Use company tools and resources effectively and respectfully. Consult and apply industry expertise in community management to advise the board for community betterment. Attend and exhibit leadership at industry functions. Must have reliable transportation, driver's license, and be able to drive to association clients and meetings as necessary. Adhere to and exemplify the company’s core values and Global Service Standards. Other duties as assigned. Skills - Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent customer service and relationship building background/skills. Effective communication skills (oral, written, listening) with ability to draft, coordinate and present in board meetings and to large audiences. Collaborative decision-making and problem solving skills. Ability to read and understand financial statements and budgets; explain them to a larger audience, particularly the Board of Directors. Ability to draft correspondence and reports and respond to inquiries and client concerns independently. Strong organizational and time management skills in a fast-paced, multitasking environment. Set and communicate deadlines and follow through on tasks for clients including residents, committees, and boards of directors. Ability to work independently and in a team environment. Ability to attend and actively participate in night meetings as required; occasional weekend work may be required. Intermediate knowledge of Microsoft Word, Outlook, and Excel. Education - Experience
Four-year college degree preferred, or comparable business experience. CMCA preferred; required within two years of hire. Physical Requirements and Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 lbs. Must be able to sit for extended periods of time. Must have finger dexterity for typing/keyboard use. Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors, and clients. Valid California Driver’s License and state-mandated vehicle insurance and registration. Ability to walk extensive slope and/or flat association areas and visually review landscapes, buildings, and facilities to ensure proper maintenance. Ability to work late into evenings as required for board meeting attendance. Supervisory Responsibility
N/A Tools - Equipment Used
General office equipment What We Offer
Medical, dental, and vision plans (full-time and part-time 30+ hours) Part-time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company-paid holidays Pet insurance available Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account About Us
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Disclaimer:
The above information is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This description is not all-inclusive; management reserves the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration without regard to race, color, religion, sex, age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, or other protected characteristics. All offers are contingent upon a satisfactory background check. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Marketing and Sales
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Job Title:
Community Manager A Community Manager manages all aspects of community associations, acting as an advisor to the Board of Directors, homeowners, and vendors. Independent judgment and discretion is consistently used when advising directors, instructing vendors, and verifying work completed. This position reports under general supervision and includes training specific to the community association industry. The role may involve managing several communities and coordinating resources across different company departments to meet association needs. Compensation:
$70,000-$77,000 annual base salary. FirstService Residential will compensate the successful candidate in accordance with the posted range. The base pay range is subject to change and may be modified in the future. Responsibilities Financial
Responsible for association fiscal management including financial statement review and comprehension. Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budget. Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budget, and delinquency monitoring. Manage and submit charge-backs for assigned associations on a monthly basis in accordance with management contract. Ensure timely deposit of all checks received on behalf of the Association. Legal/Compliance
Ensure all civil code and legal document requirements are met, and association remains in compliance. Manage association insurance coverage and needs ensuring adequate and consistent coverage. Serve as liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attendance at small claims court and/or superior court may be required. Educate board members on changes to legislation that impact their association. Responsible for all aspects of the annual meeting/election process. Track and ensure requirements are met for processing CA Secretary of State Filings. Communication
Act as an interface between the Board of Directors and community. Coordinate, attend, and oversee all client and board meetings. Create agendas, board packets, and other correspondence for board and committee meetings in accordance with the state civil code. Conduct and advise the HOA Board during board meetings in accordance with laws and regulations set forth by state law. Responsible for all board meeting follow-up, minutes, and correspondence. Receive and review client communications. Manage all deadlines and update in Connect Database. Manage and oversee vendor relations. Manage RFP process, create comparison spreadsheets to analyze, and make recommendations as appropriate. Provide content for community website and newsletter as directed by the Board. Responsible for all association files in accordance with company policies or client document retention policy. Ensure the quality of the work product presented to the client, regardless of the producing department. Conduct all walkthroughs (Landscape, Violation, Architectural Review and Turnover, Work Order verification) and complete appropriate follow-up. Culture/Other
Retain association clients assigned to be managed. Foster teamwork across FirstService Associates and Departments. Use company tools and resources effectively and respectfully. Consult and apply industry expertise in community management to advise the board for community betterment. Attend and exhibit leadership at industry functions. Must have reliable transportation, driver's license, and be able to drive to association clients and meetings as necessary. Adhere to and exemplify the company’s core values and Global Service Standards. Other duties as assigned. Skills - Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Excellent customer service and relationship building background/skills. Effective communication skills (oral, written, listening) with ability to draft, coordinate and present in board meetings and to large audiences. Collaborative decision-making and problem solving skills. Ability to read and understand financial statements and budgets; explain them to a larger audience, particularly the Board of Directors. Ability to draft correspondence and reports and respond to inquiries and client concerns independently. Strong organizational and time management skills in a fast-paced, multitasking environment. Set and communicate deadlines and follow through on tasks for clients including residents, committees, and boards of directors. Ability to work independently and in a team environment. Ability to attend and actively participate in night meetings as required; occasional weekend work may be required. Intermediate knowledge of Microsoft Word, Outlook, and Excel. Education - Experience
Four-year college degree preferred, or comparable business experience. CMCA preferred; required within two years of hire. Physical Requirements and Working Environment
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 lbs. Must be able to sit for extended periods of time. Must have finger dexterity for typing/keyboard use. Talking and hearing occur continuously in the process of communicating with guests, supervisors, vendors, and clients. Valid California Driver’s License and state-mandated vehicle insurance and registration. Ability to walk extensive slope and/or flat association areas and visually review landscapes, buildings, and facilities to ensure proper maintenance. Ability to work late into evenings as required for board meeting attendance. Supervisory Responsibility
N/A Tools - Equipment Used
General office equipment What We Offer
Medical, dental, and vision plans (full-time and part-time 30+ hours) Part-time 20+ hours qualify for dental and vision 401K match Time off including vacation, sick, and company-paid holidays Pet insurance available Tuition reimbursement Legal services Free emotional wellbeing and daily life assistance support for all associates Domestic partner coverage Health savings account Flexible spending account About Us
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Disclaimer:
The above information is intended to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This description is not all-inclusive; management reserves the right to assign or reassign schedules, duties, and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration without regard to race, color, religion, sex, age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, or other protected characteristics. All offers are contingent upon a satisfactory background check. Job Details
Seniority level: Mid-Senior level Employment type: Full-time Job function: Marketing and Sales
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