First Horizon Bank
Overview
Banking Center Operations Coordinator role at First Horizon Bank. Location: On site listed in the job posting. Responsibilities
Provide supervision and support to the tellers to ensure staff delivers maximum customer service in a professional manner. Monitor and train the transactional processing staff in supporting all bank marketing efforts and cross-sell products. Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy. Process client transactions accurately and efficiently and use sound judgment when providing approvals and overrides to safeguard against fraud and errors. Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team. Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures. Mitigate the bank’s risk by assisting with cash audits and ensuring accurate record retention. Lead the Operational Performance of the banking center through maintaining control over key risk areas, including tellers’ difference, operational losses, audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions. Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing. Control the inventory of cash, Official Checks and Personal Money Orders through dual control. Lead the Client Experience efforts of the banking center, delivering excellent client experiences and promptly resolving client issues. Assist clients with select service needs and ensure proper control and maximum efficiency in transactional processing to minimize client wait times. Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates. Maintain workflow and handle scheduling for associates supporting financial transactions. Observe, coach, and lead the transactional processing team to ensure strategic initiatives are executed effectively. Assist in evaluating employee performance, counseling when needed, and determining training needs with performance plans. Conduct meetings to communicate policy changes and foster staff development. Qualifications
High school diploma or GED required; Bachelor’s degree preferred and 2–5 years of experience or equivalent combination of education and experience. DeGarmo Behavioral Assessment: All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered; assessment takes approximately 12–15 minutes and results must be submitted prior to evaluation by Talent Acquisition. About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. Benefits
Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match
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Banking Center Operations Coordinator role at First Horizon Bank. Location: On site listed in the job posting. Responsibilities
Provide supervision and support to the tellers to ensure staff delivers maximum customer service in a professional manner. Monitor and train the transactional processing staff in supporting all bank marketing efforts and cross-sell products. Oversee center cash operations including cashboxes, vault, ATM, and TCRs to ensure center cash is managed, balanced, and secured within the established limits following bank policy. Process client transactions accurately and efficiently and use sound judgment when providing approvals and overrides to safeguard against fraud and errors. Stay informed on operational updates and communicate critical policy, procedure, and compliance changes or alerts to the team. Manage access controls by ensuring proper dual control where applicable, and uphold secure handling of keys, combinations, and sensitive assets in accordance with bank procedures. Mitigate the bank’s risk by assisting with cash audits and ensuring accurate record retention. Lead the Operational Performance of the banking center through maintaining control over key risk areas, including tellers’ difference, operational losses, audit control procedures, resolution of out-of-balance conditions, compliance, and quarterly and annual audit functions. Ensure all audit and security policies and procedures are followed during open hours and at banking center opening and closing. Control the inventory of cash, Official Checks and Personal Money Orders through dual control. Lead the Client Experience efforts of the banking center, delivering excellent client experiences and promptly resolving client issues. Assist clients with select service needs and ensure proper control and maximum efficiency in transactional processing to minimize client wait times. Cross-sell and make referrals to bank partners to generate new business and deepen existing client relationships. Explain product benefits, changes, restrictions, requirements, and any other relevant product information to clients, prospects, and associates. Maintain workflow and handle scheduling for associates supporting financial transactions. Observe, coach, and lead the transactional processing team to ensure strategic initiatives are executed effectively. Assist in evaluating employee performance, counseling when needed, and determining training needs with performance plans. Conduct meetings to communicate policy changes and foster staff development. Qualifications
High school diploma or GED required; Bachelor’s degree preferred and 2–5 years of experience or equivalent combination of education and experience. DeGarmo Behavioral Assessment: All candidates must complete the DeGarmo Retail Behavioral Assessment to be considered; assessment takes approximately 12–15 minutes and results must be submitted prior to evaluation by Talent Acquisition. About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation’s best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com. Benefits
Medical with wellness incentives, dental, and vision HSA with company match Maternity and parental leave Tuition reimbursement Mentor program 401(k) with 6% match
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