Acora Limited
Overview
About Us We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers’ changing needs, and the growing threats we all face, we’ve massively strengthened our well-established cyber security capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Our Values At Acora, we’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. Be the best you can be We do what we say Together we win Description
You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business. Responsibilities
Manage existing customer accounts and potential customer relationships Creating and managing opportunities Manage and maintain customer account plans and strategic direction Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales Producing customer forecasts and strategies Meeting and presenting to customers regularly Escalating customer issues through the wider company Attending network events Spotting development opportunities with your customers Providing exceptional customer service Spotting development opportunities with customers to cross-sell other established services Strategising the long-term growth of your customer accounts Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings Contributing to inter-departmental projects that contribute to wider company objectives Adhering to company policies Maintaining accurate records using company systems such as Microsoft Dynamics Understanding and adopting company values Being responsible for your own and other people’s Health & Safety at work Key Skills
Managing existing and potential customer relationships Creating and managing opportunities Ensuring the continued year on year growth of OPEX and CAPEX sales Producing customer forecasts and strategies Regularly meeting and presenting to customers Escalating customer issues through the wider company Attending networking events Knowledge of Microsoft Dynamics or similar CRM systems Personal Specification
Time management and organisation Analytical and problem-solving skills Spotting development opportunities with your customers
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About Us We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers’ changing needs, and the growing threats we all face, we’ve massively strengthened our well-established cyber security capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Our Values At Acora, we’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. Be the best you can be We do what we say Together we win Description
You will be responsible for the day to day management of customer accounts, developing existing relationships and spotting new opportunities to ensure profitable growth. You will create and manage a sales pipeline, regularly communicate with your customer accounts by telephone, email and in person, and oversee the customer experience throughout the business. Responsibilities
Manage existing customer accounts and potential customer relationships Creating and managing opportunities Manage and maintain customer account plans and strategic direction Achieving all relevant KPIs and ensuring the continued year on year growth of OPEX and CAPEX sales Producing customer forecasts and strategies Meeting and presenting to customers regularly Escalating customer issues through the wider company Attending network events Spotting development opportunities with your customers Providing exceptional customer service Spotting development opportunities with customers to cross-sell other established services Strategising the long-term growth of your customer accounts Generating ideas with the Solutions Team and assist with implementing process improvements or new product offerings Contributing to inter-departmental projects that contribute to wider company objectives Adhering to company policies Maintaining accurate records using company systems such as Microsoft Dynamics Understanding and adopting company values Being responsible for your own and other people’s Health & Safety at work Key Skills
Managing existing and potential customer relationships Creating and managing opportunities Ensuring the continued year on year growth of OPEX and CAPEX sales Producing customer forecasts and strategies Regularly meeting and presenting to customers Escalating customer issues through the wider company Attending networking events Knowledge of Microsoft Dynamics or similar CRM systems Personal Specification
Time management and organisation Analytical and problem-solving skills Spotting development opportunities with your customers
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