Heartland Veterinary Partners LLC
Client Service Representative Precious Paws Animal Hospital
Heartland Veterinary Partners LLC, Southaven, Mississippi, United States, 38671
Overview
Precious Paws Animal Hospital serves Southaven, Olive Branch, Hernando, Horn Lake, and the surrounding areas. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. Our facility features 9 exam rooms and a larger treatment area to support advanced veterinary services including ultrasound, orthopedic surgery, and enhanced dental care. More About The Role Reporting to the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well cared for and every client has an exceptional experience. Competencies Patience & Compassion: Maintain professionalism and comfort for doctors, teammates, clients, and patients; respond quickly and calmly to crises while upholding high standards of patient care. Collaboration & Teamwork: Coordinate actions with doctors and team members; provide timely feedback and incorporate it to achieve positive results; share ideas openly. Communicating: Convey clear instructions to clients and teammates to ensure successful patient care. Active Listening: Follow doctors’ instructions and anticipate needs based on experience and feedback. Organization Skills: Track lab specimens, medications, patient instructions, workflow, and other items while managing multiple patients and clients. Client Satisfaction: Ensure all activities and interactions result in high client satisfaction. Essential Responsibilities Lead practice opening and closing procedures per Practice Manager instructions. Ensure all public areas are clean and presentable for patients; maintain front desk, reception area, waiting area, office, and exam rooms. Process cash, checks, charge card payments and credit account payments. Schedule appointments adhering to practice and Doctor preferences to ensure appropriate workflow. Assist in updating client/patient files as needed. Prepare and send client correspondence. Send reminder notices to clients for periodic notifications and conduct timely re-calls from a callback list. Perform a backup of the computer system on a regular basis, as directed. Post daily business activities accurately. Welcome clients and patients with a warm, friendly demeanor and ensure an excellent experience during visits. Answer incoming telephone calls with proper telephone etiquette. Present clients with medications, instructions, new client kits, and any other take-home items. Handle emergency situations with care, patience, and adherence to clinic policies and procedures. Address client concerns calmly to ensure every experience ends in satisfaction. Requirements/Qualifications Ability to work on weekends as required High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Paid time off Health, dental, and vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Benefits offered may vary depending on full or part time employment status according to company policy. Pay Range USD $15.00 - USD $18.00 /Hr.
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Precious Paws Animal Hospital serves Southaven, Olive Branch, Hernando, Horn Lake, and the surrounding areas. We are dedicated to providing the highest level of veterinary medicine along with friendly, compassionate service. Our facility features 9 exam rooms and a larger treatment area to support advanced veterinary services including ultrasound, orthopedic surgery, and enhanced dental care. More About The Role Reporting to the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. In addition to engaging the client, the CSR performs practice administrative tasks such as record maintenance and appointment tracking. The CSR manages practice reception (visitor and telephone), maintenance of veterinary medical records, accounts maintenance, cash processing, data entry, word processing and mail services. The CSR applies practical knowledge of practice processes and services, the basic rules and regulations governing visitors and animal patient treatment, and veterinary record requirements and terminology to ensure every patient is well cared for and every client has an exceptional experience. Competencies Patience & Compassion: Maintain professionalism and comfort for doctors, teammates, clients, and patients; respond quickly and calmly to crises while upholding high standards of patient care. Collaboration & Teamwork: Coordinate actions with doctors and team members; provide timely feedback and incorporate it to achieve positive results; share ideas openly. Communicating: Convey clear instructions to clients and teammates to ensure successful patient care. Active Listening: Follow doctors’ instructions and anticipate needs based on experience and feedback. Organization Skills: Track lab specimens, medications, patient instructions, workflow, and other items while managing multiple patients and clients. Client Satisfaction: Ensure all activities and interactions result in high client satisfaction. Essential Responsibilities Lead practice opening and closing procedures per Practice Manager instructions. Ensure all public areas are clean and presentable for patients; maintain front desk, reception area, waiting area, office, and exam rooms. Process cash, checks, charge card payments and credit account payments. Schedule appointments adhering to practice and Doctor preferences to ensure appropriate workflow. Assist in updating client/patient files as needed. Prepare and send client correspondence. Send reminder notices to clients for periodic notifications and conduct timely re-calls from a callback list. Perform a backup of the computer system on a regular basis, as directed. Post daily business activities accurately. Welcome clients and patients with a warm, friendly demeanor and ensure an excellent experience during visits. Answer incoming telephone calls with proper telephone etiquette. Present clients with medications, instructions, new client kits, and any other take-home items. Handle emergency situations with care, patience, and adherence to clinic policies and procedures. Address client concerns calmly to ensure every experience ends in satisfaction. Requirements/Qualifications Ability to work on weekends as required High school diploma or equivalent Previous veterinary experience preferred Client satisfaction references preferred Practices OSHA safety techniques including proper PPE Benefits Paid time off Health, dental, and vision insurance Retirement benefits or accounts Bonus incentive Flexible work schedules Career and professional development Employee Assistance Program Employee Referral Program Benefits offered may vary depending on full or part time employment status according to company policy. Pay Range USD $15.00 - USD $18.00 /Hr.
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