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MHA (Mental Health Association)

Representative Payee Coordinator

MHA (Mental Health Association), Chicopee, Massachusetts, us, 01021

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Overview About MHA - Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

Position Position Summary: The Representative Payee Coordinator performs a variety of time sensitive accounting and clerical duties to maintain and update organization accounting records. Duties include maintaining client records to comply with Social Security regulations, online bill payment, budget monitoring and providing customer service both in person and on the telephone with all levels of job titles. This is a full-time, on-site position based at our corporate office in Chicopee, MA.

Pay Rate: $21 an hour

Open Shift: Monday through Friday 9am-5pm (40h)

Key Responsibilities

Set up and accurately maintain client personal checking accounts, including budgeting, check preparation, entering recurring payments, and recording transactions in the banking system

Respond professionally and accurately to inquiries from staff, clients, and outside agencies regarding client-related financial matters

Perform routine clerical duties related to recordkeeping, data entry, filing, and correspondence

Provide excellent customer service via phone, email, and in-person interactions

Perform other related duties as assigned by the supervisor

Requirements

High School Diploma or GED required

Excellent computer skills, including experience with Excel and Outlook

Direct fiscal work experience is strongly preferred

Strong verbal and written communication skills

Ability to identify errors and solve problems, manage time and meet deadlines

Good customer service skills, attention to detail, and dexterity in operating office equipment

Benefits

Health Care Plan (Medical, Dental & Vision)

Retirement Plan (403B, IRA)

Paid Time Off (Vacation, Sick & Public Holidays)

Family Leave (Maternity, Paternity)

Long Term Disability

Pay rate: $21 an hour

Equal Opportunity The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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