Live Nation
Insomniac - Escape Halloween 2025 Seasonal Ground Control / Headliner Experience
Live Nation, San Bernardino, California, United States, 92409
Overview
Insomniac - Escape Halloween 2025 Seasonal Ground Control / Headliner Experience Festival Team Member This role provides an exceptional experience to headliners and supports ground control operations. The position reports to Ground Control and Headliner Experience Managers. Responsibilities
Welcome attendees at entrances and make everyone aware of Ground Control’s presence and purpose Abide by assigned shift schedule, pump water at the free water refill stations and patrol the event zones with assigned group mates Learn how to operate a two-way radio and perform emergency medical calls Listen attentively to the radio and respond immediately to specific calls and requests Assist distressed individuals when they need help Memorize information provided by the event website, festival guide and staff guide to share with attendees Understand evacuation procedures and locate safe refuge locations prior to the opening of each show Provide support at entrance areas using megaphones to assist Headliners with directional support Qualifications
Customer service-related work experience is preferred Experience using radios and ability to work under pressure in stressful environments is required Energetic and focused personality with a demonstrated ability to take initiative, prioritize multiple assignments and manage deadlines Ability to interact professionally with all individuals in a courteous manner and de-escalate situations Ability to stand on feet for up to four hours and walk long distances Ability to lift up to 20 lbs Ability to walk up and down stairs Work Environment
Must be able to tolerate loud noise levels and busy environments May work in drastic temperature climates Must be willing to frequently travel to work events during holidays, evenings and weekend hours as required Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa. Equal Employment Opportunity
Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. Hiring Salary Range: $17.00-$20.00 USD Compensation
The Expected Compensation For This Position Is $16.50 USD Hourly Pay is based on a number of factors including market location, qualifications, skills, and experience.
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Insomniac - Escape Halloween 2025 Seasonal Ground Control / Headliner Experience Festival Team Member This role provides an exceptional experience to headliners and supports ground control operations. The position reports to Ground Control and Headliner Experience Managers. Responsibilities
Welcome attendees at entrances and make everyone aware of Ground Control’s presence and purpose Abide by assigned shift schedule, pump water at the free water refill stations and patrol the event zones with assigned group mates Learn how to operate a two-way radio and perform emergency medical calls Listen attentively to the radio and respond immediately to specific calls and requests Assist distressed individuals when they need help Memorize information provided by the event website, festival guide and staff guide to share with attendees Understand evacuation procedures and locate safe refuge locations prior to the opening of each show Provide support at entrance areas using megaphones to assist Headliners with directional support Qualifications
Customer service-related work experience is preferred Experience using radios and ability to work under pressure in stressful environments is required Energetic and focused personality with a demonstrated ability to take initiative, prioritize multiple assignments and manage deadlines Ability to interact professionally with all individuals in a courteous manner and de-escalate situations Ability to stand on feet for up to four hours and walk long distances Ability to lift up to 20 lbs Ability to walk up and down stairs Work Environment
Must be able to tolerate loud noise levels and busy environments May work in drastic temperature climates Must be willing to frequently travel to work events during holidays, evenings and weekend hours as required Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by Insomniac for a visa. Equal Employment Opportunity
Insomniac strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law. Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Insomniac recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Insomniac may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms. Hiring Salary Range: $17.00-$20.00 USD Compensation
The Expected Compensation For This Position Is $16.50 USD Hourly Pay is based on a number of factors including market location, qualifications, skills, and experience.
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