Concord Hospitality Enterprises
Front Desk Supervisor
Concord Hospitality Enterprises, San Antonio, Texas, United States, 78208
Overview
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Front Desk Supervisor
role at
Concord Hospitality Enterprises . We are hiring a Front Desk Supervisor. We are looking for associates and leaders who have a passion to serve others. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor you are the one who brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your proactive, responsive, and caring approach will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role may be perfect for you. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles. Responsibilities
Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability and offer AGM and GM assistance in yield management and restrictions. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Why Concord
Benefits (Full Time Associates only): We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Our culture is based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the BEST associates in the market and to provide a great work environment where you are valued. Our Associate First policy is a way of life. We offer engaging on-property activities to show we care about you. You take pride in your work, the hotel, and your employer to exceed our guests’ expectations. If this describes you, we want to hear from you now. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management Industries
Hospitality Location: San Antonio, TX Salary range: $52,560.00-$62,000.00
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Join to apply for the
Front Desk Supervisor
role at
Concord Hospitality Enterprises . We are hiring a Front Desk Supervisor. We are looking for associates and leaders who have a passion to serve others. Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. As the front desk supervisor you are the one who brings this group to a cohesive team focused on providing our guests excellent service while maintaining all brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your proactive, responsive, and caring approach will make all the difference. If you enjoy engaging with others, leading a team and have a winning personality and high sense of responsibility – this role may be perfect for you. We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles. Responsibilities
Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests efficiently. Answer switchboard in accordance with standards of proper telephone etiquette. Block rooms and handle special requests. Monitor room availability and offer AGM and GM assistance in yield management and restrictions. Handle safe deposits by guests per established procedures. Keep lobby and desk area clean and presentable. Have a thorough knowledge of emergency and security procedures. Why Concord
Benefits (Full Time Associates only): We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, including medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities. Our culture is based on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to hire the BEST associates in the market and to provide a great work environment where you are valued. Our Associate First policy is a way of life. We offer engaging on-property activities to show we care about you. You take pride in your work, the hotel, and your employer to exceed our guests’ expectations. If this describes you, we want to hear from you now. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace. Seniority level
Mid-Senior level Employment type
Full-time Job function
Management Industries
Hospitality Location: San Antonio, TX Salary range: $52,560.00-$62,000.00
#J-18808-Ljbffr