Vonage
Overview
US - Remote Join Vonage and help us innovate cloud communications for businesses worldwide!
This role sits at the intersection of technology, business development, and customer success and focuses on driving adoption and value for Vonage’s Network APIs program globally. By combining deep subject matter expertise in fraud prevention, detection, and authentication with hands-on consultative support, you will deliver measurable client success pre- and post-sales. Acting as both educator and advocate, the role bridges Product, Marketing, and Sales, shaping roadmaps with real customer insight while amplifying Vonage’s leadership in the industry through thought leadership, content creation, and public speaking. Ultimately, it ensures Vonage solutions not only meet market needs but also set new standards for innovation and trust. Your key responsibilities
Customer Experience
Act as SME for NW-API across Enterprise Sales, Partnerships, Alliances, and Solution Engineers globally (EMEA, US, APAC). Drive client success pre- and post-sales through consultative engagement, applying expertise in fraud prevention, detection and authentication. Provide thought leadership and education to Product, Marketing, and Client teams on industry trends, use cases, GTM strategy and best practices. Maintain expert-level knowledge of NW-API platforms/solutions and communicate value propositions as a recognised industry leader. Partner with Product Management on strategic roadmaps, leveraging client input, industry trends, and competitive insights. Capture and synthesise learnings from PoCs, deployments, and client feedback into product requirements and enhancements. Serve as customer advocate, ensuring client needs are communicated across the organisation. Create thought leadership content (blogs, whitepapers, etc.) and represent the company as a speaker/panelist at industry events. Revenue Generation
Lead client engagements to operationalise and scale NW-API and fraud prevention solutions, driving new revenue opportunities. Build trusted advisor relationships with GTM teams, customers, and prospects, providing expert recommendations. Partner with Sales through discovery, deal execution, and expansion to support growth targets. Contribute to account-specific sales strategies alongside Account Executives. Provide senior-level expertise to strengthen credibility during the sales cycle. Offer strategic insights to accelerate deal cycles and improve sales efficiency. What you'll bring
Exceptional relationship building skills that cultivates trust with both internal and external stakeholders. Applied understanding of the fraud and authentication space, specifically experience in fraud prevention, detection, and authentication techniques to real business use cases Exceptional written and verbal communicating skills and the ability to engage across a wide range of roles and management levels - Developers, Analysts, Product Manager, Directors, SVP/EVP, and C-level individuals Proven business acumen with a problem-solving attitude, situational adaptation and willingness to roll up your sleeves and get the job done. Strong commercial acumen and challenger mentality with the ability to think outside the box when creating proposals and commercial deal structure. Strong presentation skills with a proven track record of support a sales organization to help facilitate selling/consulting to a network of customers An individual who writes well (blogs, whitepapers, practice guides), is confident in a public setting and can both lead panels/seminars or is welcome as an expert speaker or panelist, representing industry is important 5+ years of combined authentication, fraud prevention, information or strategic planning experience Ability to take initiative and work independently with minimal supervision in a structured environment Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities Experience articulating a complex problem, design, or build strategy How you’ll benefit
Private Medical Insurance Group Life Insurance Electric Car Scheme - Tusker Payroll Giving Cycle To Work Shopping Discount s Tastecard Eye Test Ericsson Care Line (EAP) Discretionary Time Off (DTO) Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process #LI-RV1 #LI-JB1 There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our
Privacy Notice . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Country * Phone * Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Have you ever been employed by Vonage or any other company within the Ericsson Group, including Ericsson, RedBee Media, FYI Television (US), Cradlepoint, Iconectiv (Telcordia), or Emodo? * Select... Do you currently have, and will you continue to have, the legal right to work in the country where this role is based without the need for employer support (such as a visa or work permit)? * Select... Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Vonage’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, for example,: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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US - Remote Join Vonage and help us innovate cloud communications for businesses worldwide!
This role sits at the intersection of technology, business development, and customer success and focuses on driving adoption and value for Vonage’s Network APIs program globally. By combining deep subject matter expertise in fraud prevention, detection, and authentication with hands-on consultative support, you will deliver measurable client success pre- and post-sales. Acting as both educator and advocate, the role bridges Product, Marketing, and Sales, shaping roadmaps with real customer insight while amplifying Vonage’s leadership in the industry through thought leadership, content creation, and public speaking. Ultimately, it ensures Vonage solutions not only meet market needs but also set new standards for innovation and trust. Your key responsibilities
Customer Experience
Act as SME for NW-API across Enterprise Sales, Partnerships, Alliances, and Solution Engineers globally (EMEA, US, APAC). Drive client success pre- and post-sales through consultative engagement, applying expertise in fraud prevention, detection and authentication. Provide thought leadership and education to Product, Marketing, and Client teams on industry trends, use cases, GTM strategy and best practices. Maintain expert-level knowledge of NW-API platforms/solutions and communicate value propositions as a recognised industry leader. Partner with Product Management on strategic roadmaps, leveraging client input, industry trends, and competitive insights. Capture and synthesise learnings from PoCs, deployments, and client feedback into product requirements and enhancements. Serve as customer advocate, ensuring client needs are communicated across the organisation. Create thought leadership content (blogs, whitepapers, etc.) and represent the company as a speaker/panelist at industry events. Revenue Generation
Lead client engagements to operationalise and scale NW-API and fraud prevention solutions, driving new revenue opportunities. Build trusted advisor relationships with GTM teams, customers, and prospects, providing expert recommendations. Partner with Sales through discovery, deal execution, and expansion to support growth targets. Contribute to account-specific sales strategies alongside Account Executives. Provide senior-level expertise to strengthen credibility during the sales cycle. Offer strategic insights to accelerate deal cycles and improve sales efficiency. What you'll bring
Exceptional relationship building skills that cultivates trust with both internal and external stakeholders. Applied understanding of the fraud and authentication space, specifically experience in fraud prevention, detection, and authentication techniques to real business use cases Exceptional written and verbal communicating skills and the ability to engage across a wide range of roles and management levels - Developers, Analysts, Product Manager, Directors, SVP/EVP, and C-level individuals Proven business acumen with a problem-solving attitude, situational adaptation and willingness to roll up your sleeves and get the job done. Strong commercial acumen and challenger mentality with the ability to think outside the box when creating proposals and commercial deal structure. Strong presentation skills with a proven track record of support a sales organization to help facilitate selling/consulting to a network of customers An individual who writes well (blogs, whitepapers, practice guides), is confident in a public setting and can both lead panels/seminars or is welcome as an expert speaker or panelist, representing industry is important 5+ years of combined authentication, fraud prevention, information or strategic planning experience Ability to take initiative and work independently with minimal supervision in a structured environment Facilitation skills, including ability to facilitate decision-making and broker agreements amongst diverse, differing, and/or conflicting perspectives/priorities Experience articulating a complex problem, design, or build strategy How you’ll benefit
Private Medical Insurance Group Life Insurance Electric Car Scheme - Tusker Payroll Giving Cycle To Work Shopping Discount s Tastecard Eye Test Ericsson Care Line (EAP) Discretionary Time Off (DTO) Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process #LI-RV1 #LI-JB1 There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you. To learn how we process your personal data during the recruitment process, please refer to our
Privacy Notice . Who we are: Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today. Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location. Apply for this job
* indicates a required field First Name * Last Name * Email * Phone Country * Phone * Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile Have you ever been employed by Vonage or any other company within the Ericsson Group, including Ericsson, RedBee Media, FYI Television (US), Cradlepoint, Iconectiv (Telcordia), or Emodo? * Select... Do you currently have, and will you continue to have, the legal right to work in the country where this role is based without the need for employer support (such as a visa or work permit)? * Select... Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in Vonage’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Select... Voluntary Self-Identification of Disability
Form CC-305 Page 1 of 1 OMB Control Number 1250-0005 Expires 04/30/2026 Why are you being asked to complete this form? We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years. Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, for example,: Alcohol or other substance use disorder (not currently using drugs illegally) Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS Blind or low vision Cancer (past or present) Cardiovascular or heart disease Celiac disease Cerebral palsy Deaf or serious difficulty hearing Diabetes Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders Epilepsy or other seizure disorder Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome Intellectual or developmental disability Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD Missing limbs or partially missing limbs Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS) Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities Partial or complete paralysis (any cause) Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema Short stature (dwarfism) Traumatic brain injury Disability Status Select... PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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