Onsite DocuSign Systems Analyst II (Austin TX)

Overview Client is seeking a skilled and proactive professional to support and maintain our

DocuSign platform

including eSignature, CLM, notary and other DocuSign capabilities. This role will be instrumental in ensuring

seamless contract workflows , maintaining system integrity, and driving vendor accountability. The ideal candidate will have experience in

enterprise contract systems, vendor coordination, and governance

best practices.

Key Responsibilities

DocuSign platform support

including

eSignature, CLM, Notary

and other capabilities

Deep technical knowledge on all the

DocuSign capabilities

including

eSignature, CLM, Notary and other capabilities

Administer and configure

DocuSign CLM workflows, smart rules, eForms , and automation tools

Provide technical support and training to business users across divisions

(e.g., CSD, ROW, PEPS, PRO, etc.)

Well versed in

integration capabilities

with other platforms such as

Salesforce

Monitor system performance and coordinate with

DocuSign

on release notes, feature updates, and ticket resolution

Maintain security protocols and integration standards for all the integrations with other systems.

Other duties as assigned

Contract Oversight & Governance

Collaborate with the

CLM Steering Committee

and user groups to align business logic and workflow configurations

Support contract review and approval processes for

AFAs, ILAs, IACs, POs, and other agreement types

Ensure compliance with confidentiality and evaluation protocols during vendor selection and contract execution

Vendor Management

Serve as liaison between

and DocuSign vendor representatives

for strategic planning and issue resolution

Track and report on

DocuSign ticket volumes, usage metrics, and integration opportunities.

Coordinate contract renewals,

add-ons (e.g., DocuSign Monitor),

and funding allocations with procurement and finance teams

Qualifications

Bachelor’s degree in Information Systems, Business Administration, or related field.

5 years of experience with

DocuSign eSign, CLM or similar contract management platforms.

Strong understanding of

enterprise IT governance, vendor relations, and contract lifecycle processes.

Excellent communication, documentation, and stakeholder engagement skills.

Preferred Skills and Qualifications

Familiarity with

systems and workflows preferred .

Experience with

Active Directory, Now ticketing, and CLM integration tools .

Knowledge of

cybersecurity protocols related to SaaS platforms .

Ability to

lead training sessions and contribute to Center of Excellence initiatives

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