Asurion
Lead Retail Sales Technician (Electronic Repair Expert)
Asurion, Birmingham, Alabama, United States, 35275
Lead Retail Sales Technician (Electronic Repair Expert)
Trussville, AL
Starting Pay: $ 18.16
per hour + uncapped sales & repair incentive potential. Average incentive potential of $554/month, unlimited earning potential.
Overview Our
Lead Retail Sales Technician
role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Apply today to join the uBreakiFix team to Serve, Solve, and Sell with us.
What you can expect to do
Back of house:
Fix devices as needed (phones, tablets, laptops)
Diagnose tech issues and conduct tests for quality device repair
Front of house:
Provide excellent customer service
Ensure team members use product knowledge and sales tactics that meet our ‘Serve, Solve, and Sell’ method with every customer interaction
Provide tailored tech repair and subscription coverage solutions to customers based on needs and opportunity
Supervise, train and coach tech experts
Stand in as store manager when needed
Maintain service‑level agreements (SLAs) on turnaround time (TAT) for repairs
Ensure all work orders (WOs) are addressed by end of day (EOD)
Oversee all buybacks and return material authorizations (RMAs)
Manage back of house (BOH) and ensure new processes and procedures are followed
Order and manage inventory
Ensure PPE supplies are ordered and utilized, and safety standards are met
Here’s what you’ll bring to the team
1+ years of customer service/retail sales experience
6+ months of experience with product service support and technology repair
1+ years of retail supervisory experience or equivalent (preferred)
High school diploma or GED (preferred)
Inventory supervisory experience; inventory counts, live inventory management or equivalent
Proficient in Microsoft Office with an emphasis on Excel
Effective verbal and written communication skills
Customer service skills
Motivation to meet and exceed evolving key performance goals
Technical, problem‑solving, and organizational talents
Ability to work flexible retail hours, including weekends and holidays
Reliability and flexibility in difficult situations
The ability to quickly adapt in an ever‑changing environment
Benefits/Perks
Competitive hourly and incentive‑based pay
Generous medical, dental and vision benefits program
401(K) retirement savings plan with employer match
Paid time off
Early access to pay
Tuition reimbursement
Ongoing training to grow your skills
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service, Sales, and Information Technology
Industries IT Services and IT Consulting
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.
#J-18808-Ljbffr
Starting Pay: $ 18.16
per hour + uncapped sales & repair incentive potential. Average incentive potential of $554/month, unlimited earning potential.
Overview Our
Lead Retail Sales Technician
role has big-time impact! If you enjoy helping people fix and get to know their tech and want to work in an environment where teamwork is valued, this role could be for you. At uBreakiFix by Asurion, we provide great customer service and a positive experience for our employees. We have a culture of teamwork and create career growth pathways based on your interests. Apply today to join the uBreakiFix team to Serve, Solve, and Sell with us.
What you can expect to do
Back of house:
Fix devices as needed (phones, tablets, laptops)
Diagnose tech issues and conduct tests for quality device repair
Front of house:
Provide excellent customer service
Ensure team members use product knowledge and sales tactics that meet our ‘Serve, Solve, and Sell’ method with every customer interaction
Provide tailored tech repair and subscription coverage solutions to customers based on needs and opportunity
Supervise, train and coach tech experts
Stand in as store manager when needed
Maintain service‑level agreements (SLAs) on turnaround time (TAT) for repairs
Ensure all work orders (WOs) are addressed by end of day (EOD)
Oversee all buybacks and return material authorizations (RMAs)
Manage back of house (BOH) and ensure new processes and procedures are followed
Order and manage inventory
Ensure PPE supplies are ordered and utilized, and safety standards are met
Here’s what you’ll bring to the team
1+ years of customer service/retail sales experience
6+ months of experience with product service support and technology repair
1+ years of retail supervisory experience or equivalent (preferred)
High school diploma or GED (preferred)
Inventory supervisory experience; inventory counts, live inventory management or equivalent
Proficient in Microsoft Office with an emphasis on Excel
Effective verbal and written communication skills
Customer service skills
Motivation to meet and exceed evolving key performance goals
Technical, problem‑solving, and organizational talents
Ability to work flexible retail hours, including weekends and holidays
Reliability and flexibility in difficult situations
The ability to quickly adapt in an ever‑changing environment
Benefits/Perks
Competitive hourly and incentive‑based pay
Generous medical, dental and vision benefits program
401(K) retirement savings plan with employer match
Paid time off
Early access to pay
Tuition reimbursement
Ongoing training to grow your skills
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Customer Service, Sales, and Information Technology
Industries IT Services and IT Consulting
As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our nearly 300 million customers get the most out of their devices, appliances and connections.
#J-18808-Ljbffr