Flip
TITLE: Customer Content Marketer
REPORTING TO: CMO
LOCATION: Williamsburg, BK (Onsite Monday - Friday)
ABOUT FLIP Ever call your local taxi company, healthcare provider, or favorite eCommerce brand, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Brooklinen, Princess Polly, and Hexclad Cookware, to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every year. We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day. Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all‑in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.
WHAT YOU’LL DO
Produce and publish a compelling piece of content every week. The focus will be case studies allowing either our eCom/Retail or Healthcare customers to tell their story on the impact of using Flip for voice automation
Create engaging, high-quality videos that feature customers and their Flip experiences and its impact on their business
Edit, cut, and polish footage into scroll‑stopping content for LinkedIn, YouTube, X, and our website
Collaborate with our marketing, sales, and customer support teams to capture authentic stories
Experiment with formats, trends, and ideas to keep our content fresh and Flippin’ exciting
Create content about Flip events, initiatives, and insights to engage with our audiences on multiple channels including website, CRM, presentations, and social channels
Write compelling copy for case studies and posts, and help with simple visual design when needed
We don’t do boring content here at Flip – you’ll need to be able to make case studies people want to watch or read. Not the same old thing every other brand puts out there
SKILLSET
A knack for storytelling and connecting with people – you care about the impact
Proven video editing skills (Premiere Pro, CapCut, or your favorite magic tool)
Proficient with Adobe Creative Suite
An eye for what makes content pop online across core social platforms
An ability to organize information, templatize assets where appropriate, and create workflows to ensure efficiency
Works quickly and puts ego aside
Eagerness to use AI tools and use them to complement your creativity
A genuine love for people, creativity, and capturing good vibes
Know what it looks like to work at a startup, and have an entrepreneurial drive
MORE ABOUT US
We’re international, spanning the US, UK, and Canada
We’ve raised +$30M to date including our recent $20M Series A – backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
We are hiring two Customer Content Marketers in this role; one for our eCom/retail vertical and one for our Healthcare vertical.
Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
In office 5 days/week
Final compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval.
Compensation Range: $80,000 USD – $120,000 USD
Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.
#J-18808-Ljbffr
LOCATION: Williamsburg, BK (Onsite Monday - Friday)
ABOUT FLIP Ever call your local taxi company, healthcare provider, or favorite eCommerce brand, and have a crazy good Voice AI answer? That’s Flip. Hundreds of brands from Brooklinen, Princess Polly, and Hexclad Cookware, to Tory Burch, Belk and the NFL trust Flip to have millions of phone calls with their customers every year. We’ve built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we’ve built. Both are true today and increasingly so every day. Many on our team would tell you this is their favorite place they’ve ever worked, and the hardest they’ve ever worked. It’s ideal for people who want to go all‑in, do the work, ride the roller coaster, and have a great Flippin time doing it. We’re a small and mighty team of 50 today with offices in NYC, LA, and the UK.
WHAT YOU’LL DO
Produce and publish a compelling piece of content every week. The focus will be case studies allowing either our eCom/Retail or Healthcare customers to tell their story on the impact of using Flip for voice automation
Create engaging, high-quality videos that feature customers and their Flip experiences and its impact on their business
Edit, cut, and polish footage into scroll‑stopping content for LinkedIn, YouTube, X, and our website
Collaborate with our marketing, sales, and customer support teams to capture authentic stories
Experiment with formats, trends, and ideas to keep our content fresh and Flippin’ exciting
Create content about Flip events, initiatives, and insights to engage with our audiences on multiple channels including website, CRM, presentations, and social channels
Write compelling copy for case studies and posts, and help with simple visual design when needed
We don’t do boring content here at Flip – you’ll need to be able to make case studies people want to watch or read. Not the same old thing every other brand puts out there
SKILLSET
A knack for storytelling and connecting with people – you care about the impact
Proven video editing skills (Premiere Pro, CapCut, or your favorite magic tool)
Proficient with Adobe Creative Suite
An eye for what makes content pop online across core social platforms
An ability to organize information, templatize assets where appropriate, and create workflows to ensure efficiency
Works quickly and puts ego aside
Eagerness to use AI tools and use them to complement your creativity
A genuine love for people, creativity, and capturing good vibes
Know what it looks like to work at a startup, and have an entrepreneurial drive
MORE ABOUT US
We’re international, spanning the US, UK, and Canada
We’ve raised +$30M to date including our recent $20M Series A – backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
We are hiring two Customer Content Marketers in this role; one for our eCom/retail vertical and one for our Healthcare vertical.
Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
In office 5 days/week
Final compensation may vary based on location, experience, and qualifications. This role is also eligible for equity, in accordance with company policy, and subject to board approval.
Compensation Range: $80,000 USD – $120,000 USD
Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.
#J-18808-Ljbffr