AccruePartners
IT Support Analyst - spots 3&4
AccruePartners, Charlotte, North Carolina, United States, 28245
Team Overview
A collaborative IT operations team committed to supporting employees across all departments. You’ll join a customer-focused environment where solving technical challenges, enabling productivity, and maintaining reliable systems are top priorities. The team values strong communication, continuous learning, and providing excellent end‑user support in a growing organization.
What They Offer You
A hybrid/onsite work environment with opportunities for hands‑on technical growth
Exposure to Microsoft 365, networking, and security tools in a fast‑paced IT setting
A supportive culture that emphasizes professional development and teamwork
The chance to directly impact daily operations and employee experience
Location
Hybrid/Onsite – South Charlotte
What You Will Do
Serve as the first line of IT support, resolving issues through ticketing systems, phone, or remote sessions
Support and manage Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and user account management in Entra ID
Troubleshoot basic networking issues including LAN/WAN, Wi‑Fi, printers, IP conflicts, and VPN setup
Configure and maintain laptops, desktops, peripherals, and mobile devices
Oversee new hire onboarding, including device imaging, email setup, and permissions/access
Monitor and respond to alerts from tools such as Microsoft Defender and Sentinel
Install, configure, and support software applications
Document incidents, processes, and knowledge base articles to improve team efficiency
Deliver responsive, high‑quality customer service in a fast‑paced environment
How You Will Qualify
1–3 years of IT support experience (help desk, service desk, or desktop support)
Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint)
Familiarity with Microsoft Entra ID (formerly Azure AD) or Active Directory
Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN)
Experience with a ticketing system and troubleshooting end‑user issues
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Staffing and Recruiting
#J-18808-Ljbffr
What They Offer You
A hybrid/onsite work environment with opportunities for hands‑on technical growth
Exposure to Microsoft 365, networking, and security tools in a fast‑paced IT setting
A supportive culture that emphasizes professional development and teamwork
The chance to directly impact daily operations and employee experience
Location
Hybrid/Onsite – South Charlotte
What You Will Do
Serve as the first line of IT support, resolving issues through ticketing systems, phone, or remote sessions
Support and manage Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) and user account management in Entra ID
Troubleshoot basic networking issues including LAN/WAN, Wi‑Fi, printers, IP conflicts, and VPN setup
Configure and maintain laptops, desktops, peripherals, and mobile devices
Oversee new hire onboarding, including device imaging, email setup, and permissions/access
Monitor and respond to alerts from tools such as Microsoft Defender and Sentinel
Install, configure, and support software applications
Document incidents, processes, and knowledge base articles to improve team efficiency
Deliver responsive, high‑quality customer service in a fast‑paced environment
How You Will Qualify
1–3 years of IT support experience (help desk, service desk, or desktop support)
Strong working knowledge of Microsoft 365 (Outlook, Teams, Excel, SharePoint)
Familiarity with Microsoft Entra ID (formerly Azure AD) or Active Directory
Basic networking knowledge (IP, DNS, DHCP, firewalls, VPN)
Experience with a ticketing system and troubleshooting end‑user issues
Seniority Level
Entry level
Employment Type
Full‑time
Job Function
Information Technology
Staffing and Recruiting
#J-18808-Ljbffr