HSBC
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity Global Trade Solutions Department (GTS) is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.
Today, HSBC is the leading international trade bank and GTS sits as part of Commercial Banking. We support customers’ right through the trade cycle, from raw materials – to manufacturing and shipment - to discounting and collecting invoices. We do this by working with Commercial Banking and Global Banking relationship managers, providing solutions appropriate for the customers' need.
The jobholder will work in Global Trade Solutions Services centre, being a part of Wholesale Operations department and cooperate with other areas of the Bank to ensure successful execution of their goals.
What you’ll do The GTS CS Manager is a client-facing role and will deliver globally connected, excellent and market leading service to clients in line with GTS global segmentation model. The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients.
Delivers Krakow’s GTS strategy and operating model, aligned with the global GTS target operating model
Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions.
Handle, own and resolve clients’ transactional queries, issues and complaints.
Coordinate with Transaction Services staff, GSD, BDMs, RMs and other internal/external staff for service performance and issues.
Provide transactional trade advisory to assigned clients, Business Development Managers (BDMs) and Relationship Managers (RMs), and provide input to account planning.
Take full ownership of clients' transactional needs and coordinate between clients, Transaction Services, Business Development, GSD (where applicable), CMB, GBM & other internal/ external parties for transaction fulfilment and service performance.
Advise clients on trade transactional practices & products.
Interact with clients (and clients' customers, applicable to RF) to collect client payments & apply risk controls.
Encourage client adoption of self-serve solutions to enable proactive service.
Understand clients' transactional routines, build relationships & identifies potential increases in revenue flows for Business Development to explore.
What you need to succeed in this role
Provide transactional trade advisory to assigned clients, Business Development Managers (BDMs) and Relationship Managers (RMs), and provide input to account planning.
Take full ownership of clients' transactional needs and coordinate between clients, Transaction Services, Business Development, GSD (where applicable), CMB, GBM & other internal/external parties for transaction fulfilment and service performance.
Advise clients on trade transactional practices & products.
Interact with clients (and clients' customers, applicable to RF) to collect client payments & apply risk controls.
Encourage client adoption of self-serve solutions to enable proactive service.
Understand clients' transactional routines, build relationships & identify potential increases in revenue flows for Business Development to explore.
Monitor client experience, client feedback & service quality.
What we offer
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN).
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
Online behavioural test (for external candidates only)
Telephone screen (for external candidates only)
Job Interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now! You’ll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.
#J-18808-Ljbffr
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your career opportunity Global Trade Solutions Department (GTS) is where HSBC began in 1865, when we financed commerce between Europe, North America and Asia.
Today, HSBC is the leading international trade bank and GTS sits as part of Commercial Banking. We support customers’ right through the trade cycle, from raw materials – to manufacturing and shipment - to discounting and collecting invoices. We do this by working with Commercial Banking and Global Banking relationship managers, providing solutions appropriate for the customers' need.
The jobholder will work in Global Trade Solutions Services centre, being a part of Wholesale Operations department and cooperate with other areas of the Bank to ensure successful execution of their goals.
What you’ll do The GTS CS Manager is a client-facing role and will deliver globally connected, excellent and market leading service to clients in line with GTS global segmentation model. The jobholder is responsible for managing, owning and handling the transactional needs of assigned clients.
Delivers Krakow’s GTS strategy and operating model, aligned with the global GTS target operating model
Contribute to achieving the overall business objective of revenue growth through revenue retention, reduced sales time on service, proactive management of GTS service performance and increased clients’ usage of self-serve solutions.
Handle, own and resolve clients’ transactional queries, issues and complaints.
Coordinate with Transaction Services staff, GSD, BDMs, RMs and other internal/external staff for service performance and issues.
Provide transactional trade advisory to assigned clients, Business Development Managers (BDMs) and Relationship Managers (RMs), and provide input to account planning.
Take full ownership of clients' transactional needs and coordinate between clients, Transaction Services, Business Development, GSD (where applicable), CMB, GBM & other internal/ external parties for transaction fulfilment and service performance.
Advise clients on trade transactional practices & products.
Interact with clients (and clients' customers, applicable to RF) to collect client payments & apply risk controls.
Encourage client adoption of self-serve solutions to enable proactive service.
Understand clients' transactional routines, build relationships & identifies potential increases in revenue flows for Business Development to explore.
What you need to succeed in this role
Provide transactional trade advisory to assigned clients, Business Development Managers (BDMs) and Relationship Managers (RMs), and provide input to account planning.
Take full ownership of clients' transactional needs and coordinate between clients, Transaction Services, Business Development, GSD (where applicable), CMB, GBM & other internal/external parties for transaction fulfilment and service performance.
Advise clients on trade transactional practices & products.
Interact with clients (and clients' customers, applicable to RF) to collect client payments & apply risk controls.
Encourage client adoption of self-serve solutions to enable proactive service.
Understand clients' transactional routines, build relationships & identify potential increases in revenue flows for Business Development to explore.
Monitor client experience, client feedback & service quality.
What we offer
Annual performance-based bonus
Additional bonuses for recognition awards
Multisport card
Private medical care
Life insurance
One-time reimbursement of home office set-up (up to 800 PLN).
Corporate parties & events
CSR initiatives
Nursery discounts
Financial support with trainings and education
Social fund
Free parking
If your CV meets our criteria, you should expect the following steps in the recruitment process:
Online behavioural test (for external candidates only)
Telephone screen (for external candidates only)
Job Interview with the hiring manager
We are looking to hire as soon as possible so don’t wait and apply now! You’ll achieve more when you join HSBC.
We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.
In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com
Join our Talent Community so that we can keep you updated and informed of the latest happenings at HSBC.
#J-18808-Ljbffr