CFS
Client Support Specialist
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. Full time | Onsite | Full benefits About the company and opportunity: Industry-leading Security Solutions Provider with nearly 50 years of success Family-owned, people-first culture that values teamwork, integrity, and long-term relationships Known for delivering cutting-edge technology with a personal touch Offers stability, competitive compensation, and full benefits Growth-oriented environment with strong internal promotion opportunities Supportive leadership that empowers employees to make an impact every day Salary range- $45,000-55,000 Overview of the Client Support Specialist role: Act as the first point of contact for client inquiries via phone, email, or chat Troubleshoot and resolve product or service issues with professionalism and care Document all client interactions accurately in the CRM system Collaborate with Sales, IT, and Operations teams to resolve complex requests Educate clients on product features, updates, and best practices Follow up to ensure issues are resolved and clients are satisfied Escalate critical issues to the appropriate teams as needed Suggest process improvements to enhance service efficiency and client experience Stay current on company products, updates, and policies Preferred qualifications for the Client Support Specialist: 2+ years of experience in client support or customer service Strong communication and problem-solving skills
#LI-EM1 #ZRCFS #INNOV2025 #LI-onsite
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully. Full time | Onsite | Full benefits About the company and opportunity: Industry-leading Security Solutions Provider with nearly 50 years of success Family-owned, people-first culture that values teamwork, integrity, and long-term relationships Known for delivering cutting-edge technology with a personal touch Offers stability, competitive compensation, and full benefits Growth-oriented environment with strong internal promotion opportunities Supportive leadership that empowers employees to make an impact every day Salary range- $45,000-55,000 Overview of the Client Support Specialist role: Act as the first point of contact for client inquiries via phone, email, or chat Troubleshoot and resolve product or service issues with professionalism and care Document all client interactions accurately in the CRM system Collaborate with Sales, IT, and Operations teams to resolve complex requests Educate clients on product features, updates, and best practices Follow up to ensure issues are resolved and clients are satisfied Escalate critical issues to the appropriate teams as needed Suggest process improvements to enhance service efficiency and client experience Stay current on company products, updates, and policies Preferred qualifications for the Client Support Specialist: 2+ years of experience in client support or customer service Strong communication and problem-solving skills
#LI-EM1 #ZRCFS #INNOV2025 #LI-onsite