Insolation Technology LTD
Customer Experience Associate
Insolation Technology LTD, Houston, Texas, United States, 77246
About the job Customer Experience Associate
Customer Experience Associate
Do you love listening to and helping others with immediate solutions and enjoyable customer experiences? Are you a tenacious problem-solver committed to enhancing customer service?
Our team in Insolation Technology LTDCustomer Center would love to meet you!
As a Customer experience associatefor a fast-growing company with significant career advancement opportunities, you would help bring to life our mission, values and commitment to Client-focused culture and service.
Key job responsibilities:
You’ll be a part of our growing Communications Team to help create a positive customer experience that supports our business expansion and showcase US as an employer and vendor of choice. You’ll work directly with managers, customers, and clients.
A day in the life
Provide extraordinary customer service and customer experience, listening intently to their needs and responding promptly and professionally to customers, equipment requests and inquiries by telephone and other channels
Enter data for the quick dispatch and documentation of the partners needs using our company website
Dispatch and communicate the partners needs to our branches accurately and in a timely manner
Establish and maintain a rapport with customers by working to anticipate their needs and share concerns with supervisors
De-escalate situations involving frustrated customers, listening and offering patient assistance and support
Collaborate with other call center professionals to improve customer service and experience
Participate in regular professional development trainings and maintain updated knowledge of all equipment, services, and policies
Additional duties as assigned by the Call Center Manager
About US:
As a company, and as individuals, we value honesty, openness, personal excellence. We are committed to each and every customer we provide our services to Large or Small. We hold ourselves accountable to our customers, partners, employees, shareholders by honoring our commitments, providing results and striving to be in the industry. It is our mission to provide our customers with the best possible experience when utilizing our offerings, day by day it is our intention to continue to be a leader and an online provider that our customers can depend upon and trust.
Qualifications:
Dependable and punctual record of attendance with intrinsic customer-focused motivation
Friendly, positive demeanor showing patience, empathy, and clear understanding of professional boundaries with clients and colleagues
An ability to learn quickly, multi-task, and utilize effective communication skills
Flexible and adaptable with a positive disposition to changes in a fast-paced environment
Ability to listen patiently and explain concepts in a clear, simple manner to customers
Ability to maintain a calm and polite manner in stressful situations
Understand and exceed Key Performance Indicators set by the Call Center Manager
Familiarity and ability to use Microsoft Office (Outlook, Word, Excel, Teams)
Ability to quickly learn and apply new technologies and processes
Excellent attention to details and fast typing skills
Familiarity with customer-relationship management (CRM) software programs preferred
Education and Experience
4+ year of previous customer service experience
High school diploma
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
401(k)
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
1 year
Weekly day range:
Monday to Friday
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
Call Center: 1 year (Preferred)
Multitasking/Fast Paced environment: 1 year (Preferred)
#J-18808-Ljbffr
Do you love listening to and helping others with immediate solutions and enjoyable customer experiences? Are you a tenacious problem-solver committed to enhancing customer service?
Our team in Insolation Technology LTDCustomer Center would love to meet you!
As a Customer experience associatefor a fast-growing company with significant career advancement opportunities, you would help bring to life our mission, values and commitment to Client-focused culture and service.
Key job responsibilities:
You’ll be a part of our growing Communications Team to help create a positive customer experience that supports our business expansion and showcase US as an employer and vendor of choice. You’ll work directly with managers, customers, and clients.
A day in the life
Provide extraordinary customer service and customer experience, listening intently to their needs and responding promptly and professionally to customers, equipment requests and inquiries by telephone and other channels
Enter data for the quick dispatch and documentation of the partners needs using our company website
Dispatch and communicate the partners needs to our branches accurately and in a timely manner
Establish and maintain a rapport with customers by working to anticipate their needs and share concerns with supervisors
De-escalate situations involving frustrated customers, listening and offering patient assistance and support
Collaborate with other call center professionals to improve customer service and experience
Participate in regular professional development trainings and maintain updated knowledge of all equipment, services, and policies
Additional duties as assigned by the Call Center Manager
About US:
As a company, and as individuals, we value honesty, openness, personal excellence. We are committed to each and every customer we provide our services to Large or Small. We hold ourselves accountable to our customers, partners, employees, shareholders by honoring our commitments, providing results and striving to be in the industry. It is our mission to provide our customers with the best possible experience when utilizing our offerings, day by day it is our intention to continue to be a leader and an online provider that our customers can depend upon and trust.
Qualifications:
Dependable and punctual record of attendance with intrinsic customer-focused motivation
Friendly, positive demeanor showing patience, empathy, and clear understanding of professional boundaries with clients and colleagues
An ability to learn quickly, multi-task, and utilize effective communication skills
Flexible and adaptable with a positive disposition to changes in a fast-paced environment
Ability to listen patiently and explain concepts in a clear, simple manner to customers
Ability to maintain a calm and polite manner in stressful situations
Understand and exceed Key Performance Indicators set by the Call Center Manager
Familiarity and ability to use Microsoft Office (Outlook, Word, Excel, Teams)
Ability to quickly learn and apply new technologies and processes
Excellent attention to details and fast typing skills
Familiarity with customer-relationship management (CRM) software programs preferred
Education and Experience
4+ year of previous customer service experience
High school diploma
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
401(k)
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
1 year
Weekly day range:
Monday to Friday
Weekend availability
Education:
High school or equivalent (Preferred)
Experience:
Call Center: 1 year (Preferred)
Multitasking/Fast Paced environment: 1 year (Preferred)
#J-18808-Ljbffr