ECI
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid‑market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets under management put their trust in ECI.
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by
our commitment to empowering our employees around the world.
The Opportunity We are seeking an enthusiastic, personable, and qualified
Field Services Engineer
to join our amazing team! In this role, you will provide end‑user desktop support to multiple users running Windows, Exchange and Office 365 environments.
The
Field Services Engineer
will provide desktop support and end‑user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalable all problems to the next level of support for guidance as well as contact third‑party vendors for warranty service repair.
In this onsite role, you may be designated to one or more of our flagship clients in PA. You may occasionally be required to travel within the PA area.
What you will do
Resolve level 1 and 2 support cases and work orders associated with end‑user issues, physical and cloud infrastructure, and project related tasks
See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
Occasional travel within the tri‑state area as needed.
Support work includes
User desktop support – Requests and Incidents
Effectively escalating to senior IT team members at Moore Walking the trading desk floor to assist traders with IT requests/issues
RCA Work when not on user support tickets
Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes
Who you are
Excellent communication skills with a strong ability to articulate technical information to non‑technical people. Jargon need not apply here!
Excellent prioritization skills and an ability to see the world through the eyes of the customer
Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education in the following: Microsoft Office 365 (O365)
Microsoft Operating Systems such as Windows Server and Windows 10/11
Installing and configuring computer hardware operating systems and applications
Active Directory including account creation, modification and password resets
Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
Client VPN setup and troubleshooting
Understanding of e‑mail and spam technologies, and how messaging flows through these systems
Basic understanding of cyber‑security concepts and technologies, such as Multi‑Factor Authentication (MFA)
Hands‑on hardware experience with desktops, laptops, and servers
Familiarity with file system support including permissions, sharing, backups and restores
Experience with cloud platforms such as Microsoft 365 suite
Hybrid Cloud
AD & DCs
Online Exchange O365 and On‑prem Exchange server
Windows 10 and 11 desktop/laptop
Bonus points if you have
Experience with Managed Service Providers (MSP)
Experience with VM Ware
Experience with Azure
ECI’s culture is all about connection -
connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $90,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job eve r, we’d like to hear from you!!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
#LI-Onsite
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
At ECI, we believe success is driven by passion and purpose. Our passion for technology is only surpassed by
our commitment to empowering our employees around the world.
The Opportunity We are seeking an enthusiastic, personable, and qualified
Field Services Engineer
to join our amazing team! In this role, you will provide end‑user desktop support to multiple users running Windows, Exchange and Office 365 environments.
The
Field Services Engineer
will provide desktop support and end‑user server administration for all client issues while responding to Level 1 and 2 service tickets. You will work shoulder to shoulder with an awesome team and escalable all problems to the next level of support for guidance as well as contact third‑party vendors for warranty service repair.
In this onsite role, you may be designated to one or more of our flagship clients in PA. You may occasionally be required to travel within the PA area.
What you will do
Resolve level 1 and 2 support cases and work orders associated with end‑user issues, physical and cloud infrastructure, and project related tasks
See the world through the eyes of the customer by setting client expectations appropriately throughout the troubleshooting process
Resolve incidents and requests related to, but not limited to the following: Mail Application/Office 365 issues, Client/Server Connectivity issues, Time Sensitive and VIP Workstation incidents, File Restores, Remote Access incidents (Citrix and Terminal Services), Password Resets, Networked Printer Issues to name a few
Execute basic system maintenance including software and operating system patching, software version upgrades and critical patch applications
Provide support of Active Directory such as add/remove users, password resets, Group Policy application, task scheduling
Interface with common technology support tools such as Remote Monitoring and Management (RMM), Mobile Device Management (MDM)
Occasional travel within the tri‑state area as needed.
Support work includes
User desktop support – Requests and Incidents
Effectively escalating to senior IT team members at Moore Walking the trading desk floor to assist traders with IT requests/issues
RCA Work when not on user support tickets
Knowledge and experience working with the above technologies and able to troubleshoot issues by reviewing/analyzing logs and event viewer processes
Who you are
Excellent communication skills with a strong ability to articulate technical information to non‑technical people. Jargon need not apply here!
Excellent prioritization skills and an ability to see the world through the eyes of the customer
Bachelor’s Degree in Information Technology related field, or 3+ years of equivalent combination of technical experience and education in the following: Microsoft Office 365 (O365)
Microsoft Operating Systems such as Windows Server and Windows 10/11
Installing and configuring computer hardware operating systems and applications
Active Directory including account creation, modification and password resets
Microsoft Office products including Outlook, Excel, Word, PowerPoint and SharePoint
Client VPN setup and troubleshooting
Understanding of e‑mail and spam technologies, and how messaging flows through these systems
Basic understanding of cyber‑security concepts and technologies, such as Multi‑Factor Authentication (MFA)
Hands‑on hardware experience with desktops, laptops, and servers
Familiarity with file system support including permissions, sharing, backups and restores
Experience with cloud platforms such as Microsoft 365 suite
Hybrid Cloud
AD & DCs
Online Exchange O365 and On‑prem Exchange server
Windows 10 and 11 desktop/laptop
Bonus points if you have
Experience with Managed Service Providers (MSP)
Experience with VM Ware
Experience with Azure
ECI’s culture is all about connection -
connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $90,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more! If you believe you’d be a great fit and are ready for your best job eve r, we’d like to hear from you!!
Love Your Job, Share Your Technology Passion, Create Your Future Here!
#LI-Onsite
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr