TalentWealth
This range is provided by TalentWealth. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $90,000.00/yr - $130,000.00/yr
Additional compensation types
Annual Bonus
TalentWealth Recruiting is a specialized recruiting firm focused on the financial services industry, partnering with independent wealth management practices nationwide. Our client—a highly respected, well‑established 6 billion AUM RIA—seeks a Senior Client Service Associate to join their team.
Job Summary This role will have onsite responsibility for 7 Client Service Associate professionals and be part of a 25+ Client Service/Operations team reporting to the Managing Director of Client Service and Operations. The Client Services Manager serves as a bridge between Wealth Advisors, Compliance, Trading, and Reporting teams, ensuring processes are efficient, scalable, and aligned with the firm’s mission to deliver exceptional client experiences.
Essential Duties and Responsibilities Leadership & Team Management
Lead, mentor, and develop a team of 7 Client Service Associates, fostering a culture of accountability, collaboration, and professional growth.
Allocate workload, set priorities, and monitor performance to ensure client service standards are consistently met.
Provide training, coaching, and cross‑functional development opportunities to enhance team capabilities.
Conduct regular team meetings to align on goals, address challenges, and share best practices.
Client Service & Operations Oversight
Oversee client onboarding, account opening, and documentation processes across multiple custodial platforms.
Ensure timely and accurate processing of client requests, including transfers, distributions, and account maintenance.
Monitor client account activity, reconcile reporting, and oversee quarterly performance reporting.
Partner with Wealth Advisors to ensure client needs are met with professionalism and efficiency.
Serve as an escalation point for complex client service issues, ensuring prompt resolution.
Process & Compliance Management
Develop and refine scalable processes to support firm growth and operational efficiency.
Coordinate with Compliance on recordkeeping, advisory contracts, billing, and regulatory testing.
Ensure adherence to firm policies, industry regulations, and custodial requirements.
Collaborate with technology and operations teams to optimize workflows and leverage systems effectively.
Cross‑Functional Collaboration
Partner with Trading, Research, and Reporting teams to ensure smooth execution of investment strategies and accurate client reporting.
Coordinate with custodians (e.g., Schwab, Fidelity) to resolve operational issues and enhance client service delivery.
Support advisors with scheduling, meeting preparation, and client presentation materials as needed.
Qualifications
A true team player and strong department leader
Experience with Black Diamond, Salesforce, and iCapital Portal
Understanding of alternative investment subscription documents and private placement memoranda
Experience at a Registered Investment Advisor (RIA) firm
High ethical standards
Able to coalesce Client Services and Operations so that the company experiences superior customer service
Multi‑tasker and flexible: Able to manage multiple tasks and projects simultaneously in a fast‑paced environment, and adjust priorities for self and staff as needed
Experience working with major custodians such as Schwab and/or Fidelity
Effective organizational, time management, resolution, and prioritization skills
Excellent interpersonal skills and a customer service approach to problem solving
Adept at process development, refinement, and optimization
Strong problem‑solving, analytical, and project management skills
Excellent written and oral communication skills
Proficiency with Microsoft Excel and other Microsoft Office products
Educational and License Requirements
Financial services industry: 3 years (Preferred)
Registered Investment Advisor Firm: 2 years (Preferred)
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance, General Business, and Customer Service
Industries: Financial Services, Investment Management, banking
Benefits
Medical insurance
401(k)
Vision insurance
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Base pay range $90,000.00/yr - $130,000.00/yr
Additional compensation types
Annual Bonus
TalentWealth Recruiting is a specialized recruiting firm focused on the financial services industry, partnering with independent wealth management practices nationwide. Our client—a highly respected, well‑established 6 billion AUM RIA—seeks a Senior Client Service Associate to join their team.
Job Summary This role will have onsite responsibility for 7 Client Service Associate professionals and be part of a 25+ Client Service/Operations team reporting to the Managing Director of Client Service and Operations. The Client Services Manager serves as a bridge between Wealth Advisors, Compliance, Trading, and Reporting teams, ensuring processes are efficient, scalable, and aligned with the firm’s mission to deliver exceptional client experiences.
Essential Duties and Responsibilities Leadership & Team Management
Lead, mentor, and develop a team of 7 Client Service Associates, fostering a culture of accountability, collaboration, and professional growth.
Allocate workload, set priorities, and monitor performance to ensure client service standards are consistently met.
Provide training, coaching, and cross‑functional development opportunities to enhance team capabilities.
Conduct regular team meetings to align on goals, address challenges, and share best practices.
Client Service & Operations Oversight
Oversee client onboarding, account opening, and documentation processes across multiple custodial platforms.
Ensure timely and accurate processing of client requests, including transfers, distributions, and account maintenance.
Monitor client account activity, reconcile reporting, and oversee quarterly performance reporting.
Partner with Wealth Advisors to ensure client needs are met with professionalism and efficiency.
Serve as an escalation point for complex client service issues, ensuring prompt resolution.
Process & Compliance Management
Develop and refine scalable processes to support firm growth and operational efficiency.
Coordinate with Compliance on recordkeeping, advisory contracts, billing, and regulatory testing.
Ensure adherence to firm policies, industry regulations, and custodial requirements.
Collaborate with technology and operations teams to optimize workflows and leverage systems effectively.
Cross‑Functional Collaboration
Partner with Trading, Research, and Reporting teams to ensure smooth execution of investment strategies and accurate client reporting.
Coordinate with custodians (e.g., Schwab, Fidelity) to resolve operational issues and enhance client service delivery.
Support advisors with scheduling, meeting preparation, and client presentation materials as needed.
Qualifications
A true team player and strong department leader
Experience with Black Diamond, Salesforce, and iCapital Portal
Understanding of alternative investment subscription documents and private placement memoranda
Experience at a Registered Investment Advisor (RIA) firm
High ethical standards
Able to coalesce Client Services and Operations so that the company experiences superior customer service
Multi‑tasker and flexible: Able to manage multiple tasks and projects simultaneously in a fast‑paced environment, and adjust priorities for self and staff as needed
Experience working with major custodians such as Schwab and/or Fidelity
Effective organizational, time management, resolution, and prioritization skills
Excellent interpersonal skills and a customer service approach to problem solving
Adept at process development, refinement, and optimization
Strong problem‑solving, analytical, and project management skills
Excellent written and oral communication skills
Proficiency with Microsoft Excel and other Microsoft Office products
Educational and License Requirements
Financial services industry: 3 years (Preferred)
Registered Investment Advisor Firm: 2 years (Preferred)
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Finance, General Business, and Customer Service
Industries: Financial Services, Investment Management, banking
Benefits
Medical insurance
401(k)
Vision insurance
#J-18808-Ljbffr