Staffbase
Advanced Customer Success Manager
Staffbase is looking for an Advanced Customer Success Manager to join our team in North America and support our Mid-Market customer relationships. You will act as a partner to customer teams in the mid‑market segment, helping them drive business outcomes, increase platform adoption, and ensure renewals.
About Staffbase We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI‑native Employee Experience Platform. Our industry‑leading and award‑winning agentic AI communications channels – intranet, employee app and email solutions – create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St.Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication.
What you'll be doing
Own and manage a book of Mid‑Market customers, developing strategic success plans aligned with customer goals
Lead regular Partnership Reviews and monthly Partnership Syncs with customer teams
Guide customer teams through onboarding, rollout, and long‑term adoption of the Staffbase platform
Identify and mitigate risk early, working cross‑functionally with Product, Support, and Sales teams to ensure customer success
Proactively demonstrate value and identify and support expansion opportunities in collaboration with Account Executives
Advocate for customer needs internally and contribute to product feedback loops
Serve as a trusted partner to customer teams managing platform adoption and engagement
Own and manage customer renewals, expansion, and upsell
What you'll need to be successful
3–6 years of experience in Customer Success, Account Management, or related client‑facing roles, preferably in SaaS
Proven experience managing renewals and retaining customers
Strong communication and interpersonal skills; able to build relationships with customer teams
Experience managing and owning a portfolio of accounts
Familiarity with digital tools and SaaS adoption metrics
Self‑motivated with a growth mindset and a strong sense of ownership
Experience collaborating cross‑functionally with internal teams to drive customer success
What you'll get
Competitive Compensation
- attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility
- flexible working time models, option of hybrid work, with a yearly flex work allowance of $1,608
Growth Budget
- yearly budget of $1,100 for external training
Recharge
- 31 vacation days annually (incl. one floating holiday), plus pro‑rata fully paid Fridays off during August (Recharge Fridays)
Wellbeing
- Monthly Wellbeing Allowance ($40 USD), covering fitness, mental health, hobbies, relaxation
Support
- 401(k) plan with company match and health plans, including dental & vision; parental leave of 12 weeks paid
Volunteer Day
- one day off per year for supporting a social project
Employee Referral Program
- referral bonus for successful hires
In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Pay Range: $87,000 – $102,000 base salary per year. Other rewards may include commissions and program‑specific awards. We also provide health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Technology, Information and Internet
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About Staffbase We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI‑native Employee Experience Platform. Our industry‑leading and award‑winning agentic AI communications channels – intranet, employee app and email solutions – create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St.Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we're shaping the future of workplace communication.
What you'll be doing
Own and manage a book of Mid‑Market customers, developing strategic success plans aligned with customer goals
Lead regular Partnership Reviews and monthly Partnership Syncs with customer teams
Guide customer teams through onboarding, rollout, and long‑term adoption of the Staffbase platform
Identify and mitigate risk early, working cross‑functionally with Product, Support, and Sales teams to ensure customer success
Proactively demonstrate value and identify and support expansion opportunities in collaboration with Account Executives
Advocate for customer needs internally and contribute to product feedback loops
Serve as a trusted partner to customer teams managing platform adoption and engagement
Own and manage customer renewals, expansion, and upsell
What you'll need to be successful
3–6 years of experience in Customer Success, Account Management, or related client‑facing roles, preferably in SaaS
Proven experience managing renewals and retaining customers
Strong communication and interpersonal skills; able to build relationships with customer teams
Experience managing and owning a portfolio of accounts
Familiarity with digital tools and SaaS adoption metrics
Self‑motivated with a growth mindset and a strong sense of ownership
Experience collaborating cross‑functionally with internal teams to drive customer success
What you'll get
Competitive Compensation
- attractive salary packages including LTIP (Long Term Incentive Plan)
Flexibility
- flexible working time models, option of hybrid work, with a yearly flex work allowance of $1,608
Growth Budget
- yearly budget of $1,100 for external training
Recharge
- 31 vacation days annually (incl. one floating holiday), plus pro‑rata fully paid Fridays off during August (Recharge Fridays)
Wellbeing
- Monthly Wellbeing Allowance ($40 USD), covering fitness, mental health, hobbies, relaxation
Support
- 401(k) plan with company match and health plans, including dental & vision; parental leave of 12 weeks paid
Volunteer Day
- one day off per year for supporting a social project
Employee Referral Program
- referral bonus for successful hires
In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. Pay Range: $87,000 – $102,000 base salary per year. Other rewards may include commissions and program‑specific awards. We also provide health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Other
Industries Technology, Information and Internet
#J-18808-Ljbffr