ComResource
Desktop Engineer / Systems Engineer
Hiring an engineer with a desktop engineering focus with specific focus on Intune application packing and deployment, scripting (PowerShell/etc.), VDI (AVD), group policy, Desired Configuration Management and other supporting skills.
Summary We are seeking a highly skilled and experienced Engineer to join our team. This cross-over role will require the ability to bridge the gap between traditional desktop engineering and DevOps practices, with a focus on building and maintaining a robust and secure desktop environment. The ideal candidate will have a strong background in desktop engineering, DevOps Engineering, and IT operations, with experience in automation, scripting, and troubleshooting.
Job Description The Business Enablement Engineer position is responsible for designing, implementing, and maintaining the organization's desktop infrastructure and applications. This includes creating and maintaining documentation, providing training to coworkers, and ensuring compliance with organizational security policies and maintaining our traditional software and technologies as we migrate into a modern environment. The successful candidate will work closely with various teams, including IT operations, Information Security, Project Management and the business lines, to ensure seamless integration of desktop services and resolve complex technical issues.
Essential Duties
Create and maintain comprehensive documentation of desktop engineering processes, procedures, and configurations, including knowledge base articles, technical guides, and training materials.
Provide training and support to coworkers on desktop engineering best practices for relevant technologies.
Build and maintain packages for distribution using Ivanti EPM and Microsoft Intune, ensuring software updates, patches, and configurations are properly applied and tested.
Developing, implementing and maintaining security and configuration policies. (GPO, DCM, Intune)
Provide tier 3 support, providing timely and efficient solutions for complex technical issues related to desktop infrastructure, applications and configuration issues.
Collaborate with the Information Security team to ensure patching and configurations are implemented and up-to-date, and that all security policies and procedures are followed.
Stay current with emerging technologies and trends in desktop engineering, DevOps, and IT operations, applying this knowledge to improve existing processes and implement new solutions.
Build and maintain gold images for desktop deployments, ensuring consistency and standardization across the organization.
Participate in multi-group collaborations with other teams to ensure prompt and effective resolution of critical technical problems.
Nice to have Skills
Build and maintain an Azure Virtual Desktop (AVD) environment, including configuring and troubleshooting virtual machines, user profiles, and application delivery.
Experience with Fiserv Products
Experience working in the financial field
Minimum Requirements These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
5+ years of experience in desktop engineering, with a focus on automation, scripting, and troubleshooting (PowerShell, Ansible, Terraform, etc.).
3+ years of experience with Azure Virtual Desktop (AVD) or similar virtualization technologies.
Experience with Ivanti EPM and Microsoft Intune, including package creation, distribution, and management.
Strong understanding of IT service management frameworks such as ITIL, and experience with incidents, problems, and the change management processes.
Proficiency in scripting languages such as PowerShell, Python, or Bash.
Experience with containerization technologies such as Docker, and cloud computing platforms such as Azure or AWS.
Familiarity with security best practices and compliance frameworks, including PCI-DSS, and NIST.
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Summary We are seeking a highly skilled and experienced Engineer to join our team. This cross-over role will require the ability to bridge the gap between traditional desktop engineering and DevOps practices, with a focus on building and maintaining a robust and secure desktop environment. The ideal candidate will have a strong background in desktop engineering, DevOps Engineering, and IT operations, with experience in automation, scripting, and troubleshooting.
Job Description The Business Enablement Engineer position is responsible for designing, implementing, and maintaining the organization's desktop infrastructure and applications. This includes creating and maintaining documentation, providing training to coworkers, and ensuring compliance with organizational security policies and maintaining our traditional software and technologies as we migrate into a modern environment. The successful candidate will work closely with various teams, including IT operations, Information Security, Project Management and the business lines, to ensure seamless integration of desktop services and resolve complex technical issues.
Essential Duties
Create and maintain comprehensive documentation of desktop engineering processes, procedures, and configurations, including knowledge base articles, technical guides, and training materials.
Provide training and support to coworkers on desktop engineering best practices for relevant technologies.
Build and maintain packages for distribution using Ivanti EPM and Microsoft Intune, ensuring software updates, patches, and configurations are properly applied and tested.
Developing, implementing and maintaining security and configuration policies. (GPO, DCM, Intune)
Provide tier 3 support, providing timely and efficient solutions for complex technical issues related to desktop infrastructure, applications and configuration issues.
Collaborate with the Information Security team to ensure patching and configurations are implemented and up-to-date, and that all security policies and procedures are followed.
Stay current with emerging technologies and trends in desktop engineering, DevOps, and IT operations, applying this knowledge to improve existing processes and implement new solutions.
Build and maintain gold images for desktop deployments, ensuring consistency and standardization across the organization.
Participate in multi-group collaborations with other teams to ensure prompt and effective resolution of critical technical problems.
Nice to have Skills
Build and maintain an Azure Virtual Desktop (AVD) environment, including configuring and troubleshooting virtual machines, user profiles, and application delivery.
Experience with Fiserv Products
Experience working in the financial field
Minimum Requirements These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
5+ years of experience in desktop engineering, with a focus on automation, scripting, and troubleshooting (PowerShell, Ansible, Terraform, etc.).
3+ years of experience with Azure Virtual Desktop (AVD) or similar virtualization technologies.
Experience with Ivanti EPM and Microsoft Intune, including package creation, distribution, and management.
Strong understanding of IT service management frameworks such as ITIL, and experience with incidents, problems, and the change management processes.
Proficiency in scripting languages such as PowerShell, Python, or Bash.
Experience with containerization technologies such as Docker, and cloud computing platforms such as Azure or AWS.
Familiarity with security best practices and compliance frameworks, including PCI-DSS, and NIST.
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