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eXcell

Desktop Support Technician

eXcell, Atlanta, Georgia, United States, 30383

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At

CompucomStaffing , you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Atlanta, GA. This is a 90‑day contract‑to‑hire opportunity. Schedule is Monday‑Friday, 8:30 - 5:30 EST daily.

Duties and Responsibilities

Managing the day‑to‑day technology requirements of an office of 140+ associates

Desktop and laptop support (Windows & macOS)

Microsoft 365 administration and troubleshooting, including Exchange, AD, and Intune

ServiceNow ticketing and ITSM workflow management

Asset and inventory management of onsite depot and remote resolution support as available

Work with remote support tools and field service operations

Skills and Qualifications

Experienced IT professional, providing comprehensive onsite desktop support across campus environments

Skilled in inventory management, hardware and software troubleshooting and remediation, and user support for Microsoft environments using both Apple Mac, Dell, and Lenovo hardware (Windows OS, Office 365, Teams, Intune, and Active Directory)

Demonstrates exceptional interpersonal and communication skills, ensuring positive end‑user experiences and efficient issue resolution

Agile and adaptable in both onsite and remote work settings, leveraging ServiceNow for ticket management, incident tracking, and resolution

Proficient in remote support tools and on‑premises troubleshooting to maintain seamless technology operations across multiple locations

Strong customer service and communication abilities

Flexible and dependable in hybrid work environments

A+ certification is a plus, and experience in hardware remediation

Wage Range The hourly rate for this position is between $17.25 and $25.30 per hour. Factors that may affect starting pay include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits The company offers a comprehensive benefit package that you can elect into, including but not limited to medical, dental, vision, life, AD&D, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), and FSA/HSA pre‑tax benefits. Compensation and benefits information is accurate as of the date of this posting. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp‑to‑Corp. We are unable to sponsor H‑1B visas at this time.

CompucomStaffing

™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com.

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