Brother USA
Field Technician, Application (Garment Technology)
Brother USA, Memphis, Tennessee, us, 37544
Field Technician, Application (Garment Technology)
Join to apply for the
Field Technician, Application (Garment Technology)
role at
Brother USA .
Company Overview Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for award‑winning printers, sewing machines, P‑touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly‑owned subsidiary of Brother Industries Limited (BIL), founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother? Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of inclusion, collaboration, customer‑centric focus, and social responsibility. We value work‑life balance and flexibility, offering a hybrid office schedule, casual dress code, and flexible Fridays to support focused work and early weekends. Our commitment to employee growth and development is demonstrated through facilitated courses, certificate programs, and resources for self‑paced learning.
Role Overview The Field Technician, Application (Garment Technology) provides technical knowledge, training, and support to internal and external customers and subsidiary partners for the Garment Technology (GT) product line. Duties include traveling to customer sites, trade shows for field installations, service, and training; creating product demos; formulating installation, maintenance, diagnostics, and establishing scientific principles for piezo‑electric technological solutions; and producing instructional support materials such as development videos and PDF documents.
Duties & Responsibilities Install / Service Calls
Perform installation and repairs onsite at customer locations
Coordinate with internal travel agency and service coordinator to determine the most cost‑effective service method
Maintain expense records and submit reports per company policy
Communicate with Brother Industry Limited (BIL) personnel to report technical issues and provide solutions when needed
Provide technical support to Industrial Product Division (IPD) personnel, including detailed trip reports for service calls, installations, seminars, and trade shows
Training
Develop customized training programs per customer base (screen‑printer, mass‑production, retail)
Educate customers on mechanical, software, and maintenance aspects of GT products
Conduct technical seminars at Brother facilities and in the field, offering hands‑on training (e.g., printing on garments)
Assess customer needs during installation to tailor training accordingly
Train distributors (resellers) on installation, usage, maintenance, repair of GT products and reporting requirements
Customer Service / Phone Support
Provide telephone support to customers, dealers, distributors, and sales staff for troubleshooting Brother piezo‑inkjet solutions and applications
Support Material
Produce and edit creative videos for maintenance and diagnostic support of piezo‑inkjet solutions
Create PDF guides that address common customer issues and general troubleshooting
Maintain updated knowledge by reviewing all factory releases and updates
Inform customers of technical updates during service visits or phone support interactions
Education & Experience
Minimum 3 years of experience in maintenance, diagnosis, and repair of printing equipment
Minimum 3 years supporting customers by answering technical support questions
Languages
Spanish preferred
Software & Technical Skills
Microsoft Office (Word, Excel, PowerPoint) – Basic required
Adobe Photoshop, Illustrator, Corel Draw – Intermediate preferred
Other Skills / Knowledge / Abilities
Strong verbal and written communication skills
Experience in developing and conducting customized training programs
Strong organizational skills
Additional Details This role will be a hybrid field‑based position. Employees may work remotely up to two days per week, with office days determined by management.
Base Salary The targeted base salary range for this position is $60,000 – $75,000 per year. Base salary is determined by education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and market data.
Bonus Eligibility This role is not eligible to participate in Brother’s bonus incentive plan. The base pay represents the entirety of the role’s annual cash compensation.
Auto Allowance Eligible for an auto allowance of $515.00 monthly, paid in the first pay period of each month. May be used at the employee’s discretion, intended for vehicle maintenance for business commuting. This allowance is in addition to the company’s Travel & Entertainment policy.
Benefits We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one. 401(k) retirement savings plan with up to 100% match of the first 4% of employee contributions, with employer matches vesting immediately. Educational assistance program reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.
Mission, Vision & Culture Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers—accountability, authenticity, boldness, and excellence—to enable us to consistently deliver on our vision, mission, and shared values.
About Our Locations Brother’s corporate headquarters for the Americas is in Bridgewater, NJ. A manufacturing and distribution facility in Bartlett, TN spans 1.5 million square feet. Other facilities include Westminster, CO; Richmond, VA; and Perris, CA. Outside sales teams work remotely within their territories.
Equal Opportunity Employer Statement Brother International Corporation ("Brother") is an equal‑opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact eoe_applicant_accommodations@brother.com.
Seniority level Not Applicable
Employment type Full‑time
Job function Information Technology
Industries Computers and Electronics Manufacturing
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Field Technician, Application (Garment Technology)
role at
Brother USA .
Company Overview Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for award‑winning printers, sewing machines, P‑touch labelers, and more. Brother International Corporation (BIC) was established in 1954, marking over 70 years of operations in the United States. Our Americas headquarters is located in Bridgewater, New Jersey. BIC is a wholly‑owned subsidiary of Brother Industries Limited (BIL), founded in 1908 in Nagoya, Japan, and operates in more than 30 countries worldwide. Brother’s Americas presence includes subsidiaries in Canada, Mexico, Brazil, Argentina, Chile, and Peru.
Why Work at Brother? Brother has consistently been recognized as a best place to work, reflecting our commitment to fostering a workplace culture aligned with our core values of inclusion, collaboration, customer‑centric focus, and social responsibility. We value work‑life balance and flexibility, offering a hybrid office schedule, casual dress code, and flexible Fridays to support focused work and early weekends. Our commitment to employee growth and development is demonstrated through facilitated courses, certificate programs, and resources for self‑paced learning.
Role Overview The Field Technician, Application (Garment Technology) provides technical knowledge, training, and support to internal and external customers and subsidiary partners for the Garment Technology (GT) product line. Duties include traveling to customer sites, trade shows for field installations, service, and training; creating product demos; formulating installation, maintenance, diagnostics, and establishing scientific principles for piezo‑electric technological solutions; and producing instructional support materials such as development videos and PDF documents.
Duties & Responsibilities Install / Service Calls
Perform installation and repairs onsite at customer locations
Coordinate with internal travel agency and service coordinator to determine the most cost‑effective service method
Maintain expense records and submit reports per company policy
Communicate with Brother Industry Limited (BIL) personnel to report technical issues and provide solutions when needed
Provide technical support to Industrial Product Division (IPD) personnel, including detailed trip reports for service calls, installations, seminars, and trade shows
Training
Develop customized training programs per customer base (screen‑printer, mass‑production, retail)
Educate customers on mechanical, software, and maintenance aspects of GT products
Conduct technical seminars at Brother facilities and in the field, offering hands‑on training (e.g., printing on garments)
Assess customer needs during installation to tailor training accordingly
Train distributors (resellers) on installation, usage, maintenance, repair of GT products and reporting requirements
Customer Service / Phone Support
Provide telephone support to customers, dealers, distributors, and sales staff for troubleshooting Brother piezo‑inkjet solutions and applications
Support Material
Produce and edit creative videos for maintenance and diagnostic support of piezo‑inkjet solutions
Create PDF guides that address common customer issues and general troubleshooting
Maintain updated knowledge by reviewing all factory releases and updates
Inform customers of technical updates during service visits or phone support interactions
Education & Experience
Minimum 3 years of experience in maintenance, diagnosis, and repair of printing equipment
Minimum 3 years supporting customers by answering technical support questions
Languages
Spanish preferred
Software & Technical Skills
Microsoft Office (Word, Excel, PowerPoint) – Basic required
Adobe Photoshop, Illustrator, Corel Draw – Intermediate preferred
Other Skills / Knowledge / Abilities
Strong verbal and written communication skills
Experience in developing and conducting customized training programs
Strong organizational skills
Additional Details This role will be a hybrid field‑based position. Employees may work remotely up to two days per week, with office days determined by management.
Base Salary The targeted base salary range for this position is $60,000 – $75,000 per year. Base salary is determined by education, experience, knowledge, skills, and abilities of the successful candidate, as well as factors such as internal equity, cost of labor in the hiring location, and market data.
Bonus Eligibility This role is not eligible to participate in Brother’s bonus incentive plan. The base pay represents the entirety of the role’s annual cash compensation.
Auto Allowance Eligible for an auto allowance of $515.00 monthly, paid in the first pay period of each month. May be used at the employee’s discretion, intended for vehicle maintenance for business commuting. This allowance is in addition to the company’s Travel & Entertainment policy.
Benefits We offer a comprehensive benefits package with diverse plan options to meet your family’s needs, including health, vision, and dental insurance—all effective from day one. 401(k) retirement savings plan with up to 100% match of the first 4% of employee contributions, with employer matches vesting immediately. Educational assistance program reimburses up to 100% of tuition, lab fees, textbooks, and other related expenses for qualifying programs.
Mission, Vision & Culture Our mission is to live our “at your side” promise to simplify and enrich the lives of our customers, employees, and communities. We aim to be where people and technology meet, providing products and solutions that enhance how people live, work, and create. We look to our strategic culture drivers—accountability, authenticity, boldness, and excellence—to enable us to consistently deliver on our vision, mission, and shared values.
About Our Locations Brother’s corporate headquarters for the Americas is in Bridgewater, NJ. A manufacturing and distribution facility in Bartlett, TN spans 1.5 million square feet. Other facilities include Westminster, CO; Richmond, VA; and Perris, CA. Outside sales teams work remotely within their territories.
Equal Opportunity Employer Statement Brother International Corporation ("Brother") is an equal‑opportunity employer and makes employment decisions without regard to race, color, religion, sex, disability, or any other characteristic protected by applicable laws. Brother is committed to providing reasonable accommodations to individuals with disabilities throughout the application or interview process. If you need an accommodation, please contact eoe_applicant_accommodations@brother.com.
Seniority level Not Applicable
Employment type Full‑time
Job function Information Technology
Industries Computers and Electronics Manufacturing
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