Northwest Family Law, P.S.
Legal Intake Specialist
Northwest Family Law, P.S., Kirkland, Washington, United States, 98034
Base pay range
$25.00/hr - $29.00/hr
Must reside within 2 hours from our Kirkland, WA location.
Our growing Family Law Firm in Kirkland is looking to add another experienced legal intake specialist to join our team!
Do you want to work where your effort really makes a difference? Do you love talking with clients and helping people through difficult transitions? Are you compassionate, trustworthy and sensitive to client's needs? Are you looking to enter the legal field and work for a firm that can help you grow and cares about you as much as we care our clients? This could be the right position for you.
When people call our firm for help, they're often going through an emotionally and financially difficult period. Our legal intake specialist will provide clients with the ultimate customer service experience. You’ll survey prospective clients and empathize with them on the details of their case, schedule consultations, and support our marketing efforts to ensure we are generating quality leads. We’ll provide the training and resources to help you flourish in your role on a tight‑knit and supportive legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!
Overview The Intake Specialist handles the Firm’s relationships with clients, potential clients, former clients, referral sources, professional contacts, and the general public.
Responsibilities
Speak to leads and identify whether they are qualified by asking a series of questions designed to determine the ideal client, target the correct legal issues, gauge urgency/motivation, and determine potential for a conflict of interest.
Respond to each new incoming lead in a timely manner.
Prepare the attorney with all the information needed for a successful conversation/consultation.
Assist legal assistant/office manager with onboarding the client to the firm (opening the file, notifying the legal team).
Make referrals to appropriate firms/other sources, share free resources, or provide other assistance for leads who are not ideal or who do not schedule a consultation.
Stay in contact with leads to keep the door open for future contact.
Update the Firm’s databases, reports, marketing sources and/or spreadsheets to track incoming calls, qualified leads, consultations scheduled, referral sources, and other key metrics.
Education & Experience
Prior customer service experience required.
Education and/or work experience equivalent to a bachelor’s degree.
Experience with a cloud-based/web-based CRM and case management system.
Knowledge of the legal industry or previous legal experience is an asset.
Proficiency with Microsoft Office products, especially Excel, Word, and Outlook.
Outstanding communication skills and a strong sense of empathy.
If you have a passion for families and family law and are looking for an opportunity to contribute to a dynamic legal team, submit your resume detailing relevant experience. We hope to invite you to Round 2 of the hiring process where we will require responses to written questions and a 30–60‑minute introductory video.
Job Type Full‑time
Pay $25.00 – $29.00 per hour, OT eligible
Benefits
Generous PTO
EAP
401(k)
Medical insurance
Vision insurance
Schedule
8‑hour shift either 8‑4:30 PM or 9:30‑6 PM (times could vary)
Monday to Friday
Additional Information Referrals increase your chances of interviewing at Northwest Family Law, P.S. by 2x.
#J-18808-Ljbffr
Must reside within 2 hours from our Kirkland, WA location.
Our growing Family Law Firm in Kirkland is looking to add another experienced legal intake specialist to join our team!
Do you want to work where your effort really makes a difference? Do you love talking with clients and helping people through difficult transitions? Are you compassionate, trustworthy and sensitive to client's needs? Are you looking to enter the legal field and work for a firm that can help you grow and cares about you as much as we care our clients? This could be the right position for you.
When people call our firm for help, they're often going through an emotionally and financially difficult period. Our legal intake specialist will provide clients with the ultimate customer service experience. You’ll survey prospective clients and empathize with them on the details of their case, schedule consultations, and support our marketing efforts to ensure we are generating quality leads. We’ll provide the training and resources to help you flourish in your role on a tight‑knit and supportive legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!
Overview The Intake Specialist handles the Firm’s relationships with clients, potential clients, former clients, referral sources, professional contacts, and the general public.
Responsibilities
Speak to leads and identify whether they are qualified by asking a series of questions designed to determine the ideal client, target the correct legal issues, gauge urgency/motivation, and determine potential for a conflict of interest.
Respond to each new incoming lead in a timely manner.
Prepare the attorney with all the information needed for a successful conversation/consultation.
Assist legal assistant/office manager with onboarding the client to the firm (opening the file, notifying the legal team).
Make referrals to appropriate firms/other sources, share free resources, or provide other assistance for leads who are not ideal or who do not schedule a consultation.
Stay in contact with leads to keep the door open for future contact.
Update the Firm’s databases, reports, marketing sources and/or spreadsheets to track incoming calls, qualified leads, consultations scheduled, referral sources, and other key metrics.
Education & Experience
Prior customer service experience required.
Education and/or work experience equivalent to a bachelor’s degree.
Experience with a cloud-based/web-based CRM and case management system.
Knowledge of the legal industry or previous legal experience is an asset.
Proficiency with Microsoft Office products, especially Excel, Word, and Outlook.
Outstanding communication skills and a strong sense of empathy.
If you have a passion for families and family law and are looking for an opportunity to contribute to a dynamic legal team, submit your resume detailing relevant experience. We hope to invite you to Round 2 of the hiring process where we will require responses to written questions and a 30–60‑minute introductory video.
Job Type Full‑time
Pay $25.00 – $29.00 per hour, OT eligible
Benefits
Generous PTO
EAP
401(k)
Medical insurance
Vision insurance
Schedule
8‑hour shift either 8‑4:30 PM or 9:30‑6 PM (times could vary)
Monday to Friday
Additional Information Referrals increase your chances of interviewing at Northwest Family Law, P.S. by 2x.
#J-18808-Ljbffr