Hilton Grand Vacations
Marketing Representative, Pre Arrival
Hilton Grand Vacations, Waikoloa, Hawaii, United States, 96738
Marketing Representative, Pre Arrival
Hilton Grand Vacations
As a Marketing Representative, Pre-Arrival you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our owners and guests.
Benefits
Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Marketing Representative, Pre-Arrival have a targeted annual earnings of $100,000 per year, with some Team Members earning substantially more based on their individual performance.
Medical, Dental, and Vision insurance from Day One
Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities
and more!
Schedule Details Our Marketing Representative, Pre-Arrival will work a flexible schedule to include weekends and holidays.
Responsibilities
Contact Owners and guests through multiple touch points, such as outbound calls and email, offering the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
Manage call list provided and make required number of outbound phone calls per day to meet production requirements.
Sell local tours and activities while performing exceptional vacation planning concierge services.
Promote HGV Ultimate Access events.
Remote work is a possible option depending on business need, meeting IT and workspace qualifications and meeting minimum performance standards.
Proactively work with management to resolve any customer‑related challenges that may arise.
Willing and able to complete any reasonable request from management.
Completes other administrative duties and tasks, as assigned by management.
Qualifications
High School Diploma/GED
Able to work flexible schedules including mornings, evenings, weekends and holidays
Minimum 1 year of customer service experience
Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
Excellent verbal and written communication
Previous sales‑related call center experience or timeshare experience
Previous tours and activity or concierge service experience
Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Seniority level
Entry level
Employment type
Full‑time
Job function
Marketing and Sales
Industries
Hospitality
Kailua‑Kona, HI $61,000.00‑$67,100.00 2 weeks ago
#J-18808-Ljbffr
As a Marketing Representative, Pre-Arrival you will be responsible for providing exceptional customer service while booking qualified timeshare tours for our owners and guests.
Benefits
Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan. Marketing Representative, Pre-Arrival have a targeted annual earnings of $100,000 per year, with some Team Members earning substantially more based on their individual performance.
Medical, Dental, and Vision insurance from Day One
Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
Generous Paid Time Off Program
Paid Sick Days
Team Member Recognition and numerous learning and advancement opportunities
and more!
Schedule Details Our Marketing Representative, Pre-Arrival will work a flexible schedule to include weekends and holidays.
Responsibilities
Contact Owners and guests through multiple touch points, such as outbound calls and email, offering the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
Manage call list provided and make required number of outbound phone calls per day to meet production requirements.
Sell local tours and activities while performing exceptional vacation planning concierge services.
Promote HGV Ultimate Access events.
Remote work is a possible option depending on business need, meeting IT and workspace qualifications and meeting minimum performance standards.
Proactively work with management to resolve any customer‑related challenges that may arise.
Willing and able to complete any reasonable request from management.
Completes other administrative duties and tasks, as assigned by management.
Qualifications
High School Diploma/GED
Able to work flexible schedules including mornings, evenings, weekends and holidays
Minimum 1 year of customer service experience
Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
Excellent verbal and written communication
Previous sales‑related call center experience or timeshare experience
Previous tours and activity or concierge service experience
Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Seniority level
Entry level
Employment type
Full‑time
Job function
Marketing and Sales
Industries
Hospitality
Kailua‑Kona, HI $61,000.00‑$67,100.00 2 weeks ago
#J-18808-Ljbffr