Heartland Veterinary Partners
Client Service Representative - Chilhowee Veterinary Clinic
Heartland Veterinary Partners, Maryville, Tennessee, United States, 37803
Client Service Representative – Chilhowee Veterinary Clinic
Chilhowee Veterinary Clinic is your full‑service animal hospital, a pet‑friendly animal wellness center, and caring family practice located in Maryville, TN. We care for your pet whether it needs just annual shots and a check‑up, general preventive care, spaying or neutering, surgery or dentistry. At our clinic we promote a calm, soothing, professional atmosphere so you feel comfortable and comforted when needing a veterinarian.
More About The Role Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. The CSR manages practice reception, maintains veterinary medical records, handles accounts and cash processing, performs data entry, word processing and mail services, and ensures every patient is well‑cared for and every client has an exceptional experience.
Ideal candidate will have 2+ years of veterinary medicine experience (1 year required for consideration), be computer literate with data entry experience, and possess excellent phone skills. Schedule includes every other Saturday (7:30 am – 12 pm).
Competencies
Patience & Compassion – remain professional while making Doctors, teammates, clients, and patients feel comfortable.
Collaboration & Teamwork – coordinate actions with Doctors and practice team, provide timely feedback, and share ideas.
Communicating – convey instructions to clients and teammates for successful patient care.
Active Listening – follow doctors’ instructions and understand client and teammate needs.
Organization Skills – track lab specimens, medications, patient instructions, and workflow while managing multiple patients and clients.
Client Satisfaction – ensure all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Lead practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensure all public areas are clean and presentable for patients; clean and straighten areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Process cash, checks, charge card payments and credit account payments.
Schedule appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assist in updating client/patient files as needed.
Prepare and send client correspondence.
Send reminder notices to clients for periodic notifications; conduct re‑calls to clients on a timely basis from a call back list.
Perform a backup of the computer system on a regular basis, as directed.
Perform and oversee posting of daily business.
Welcome clients and patients to the practice with a warm and friendly demeanor and ensure an excellent experience during the practice visit.
Answer incoming telephone calls applying proper telephone etiquette.
Present clients with medications, instructions, new client kits and any other take‑home items.
Handle emergency situations with great care, patience, and following established clinic policies and procedures.
Address client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements / Qualifications
Ability to work on weekends as required.
High school diploma or equivalent.
Previous veterinary experience preferred.
Client satisfaction references preferred.
Practice OSHA safety techniques including proper PPE.
Benefits Offered
Paid time off.
Health insurance; dental insurance; vision insurance.
Retirement benefits or accounts.
Bonus incentive.
Flexible work schedules.
Career and professional development.
Employee Assistance Program.
Employee Referral Program.
Benefits offered may vary depending on full or part‑time employment status according to company policy.
Pay Range USD $14.00 – $16.00 /hr.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Veterinary Services
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More About The Role Reporting into the Practice Manager, the Client Service Representative (CSR) provides an exceptional experience to our clients during every interaction. The CSR manages practice reception, maintains veterinary medical records, handles accounts and cash processing, performs data entry, word processing and mail services, and ensures every patient is well‑cared for and every client has an exceptional experience.
Ideal candidate will have 2+ years of veterinary medicine experience (1 year required for consideration), be computer literate with data entry experience, and possess excellent phone skills. Schedule includes every other Saturday (7:30 am – 12 pm).
Competencies
Patience & Compassion – remain professional while making Doctors, teammates, clients, and patients feel comfortable.
Collaboration & Teamwork – coordinate actions with Doctors and practice team, provide timely feedback, and share ideas.
Communicating – convey instructions to clients and teammates for successful patient care.
Active Listening – follow doctors’ instructions and understand client and teammate needs.
Organization Skills – track lab specimens, medications, patient instructions, and workflow while managing multiple patients and clients.
Client Satisfaction – ensure all activities and interactions result in the highest level of client satisfaction.
Essential Responsibilities
Lead practice opening and closing procedures per Practice Manager instructions and practice procedures.
Ensure all public areas are clean and presentable for patients; clean and straighten areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
Process cash, checks, charge card payments and credit account payments.
Schedule appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
Assist in updating client/patient files as needed.
Prepare and send client correspondence.
Send reminder notices to clients for periodic notifications; conduct re‑calls to clients on a timely basis from a call back list.
Perform a backup of the computer system on a regular basis, as directed.
Perform and oversee posting of daily business.
Welcome clients and patients to the practice with a warm and friendly demeanor and ensure an excellent experience during the practice visit.
Answer incoming telephone calls applying proper telephone etiquette.
Present clients with medications, instructions, new client kits and any other take‑home items.
Handle emergency situations with great care, patience, and following established clinic policies and procedures.
Address client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.
Requirements / Qualifications
Ability to work on weekends as required.
High school diploma or equivalent.
Previous veterinary experience preferred.
Client satisfaction references preferred.
Practice OSHA safety techniques including proper PPE.
Benefits Offered
Paid time off.
Health insurance; dental insurance; vision insurance.
Retirement benefits or accounts.
Bonus incentive.
Flexible work schedules.
Career and professional development.
Employee Assistance Program.
Employee Referral Program.
Benefits offered may vary depending on full or part‑time employment status according to company policy.
Pay Range USD $14.00 – $16.00 /hr.
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Veterinary Services
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