CER Group NA
Account Manager
Location: Novi, Michigan
Job Responsibilities Conducts regular contact and communication with purchasing and other key program personnel relative to relationship development and closure of commercial issues. Consults with the application team in the identification and closure of commercial issues with the objective of increasing market share, optimizing profitability, and maintaining the positive perception of our customer as a world‑class supplier. Generally, completes the following duties and responsibilities under the guidance and direction of senior sales personnel.
Essential Duties and Responsibilities
Generally assigned to programs that are less complex in nature, i.e. carry‑over programs or programs involving existing technologies
Promotes us to the customer. Aligns customer communications with corporate policies, philosophy, structure, capabilities, business plans, and strategy. Works to ensure customers view us as innovative, proactive, and capable
Provides input in the development of objectives and strategies and carries out assignments to achieve the goals of the Application Team, General Managers, and Director of Sales
Considers customer direction; market demand; competitor direction; corporate competitive position (i.e. capabilities price, quality, penetration, market perception); and corporate and group strategy while engaging the customer in the resolution of issues and/or the exploration of new opportunities
Stays abreast of potential new business opportunities. Remains knowledgeable of customer's business strategy, participates in the assessment of validity and relevance of opportunities, and appropriately communicates information and opportunities with us
Helps define and communicate customer requirements to the application teams. Attends Product Development and other program team meetings to provide commercial goals and provide input into the resolution of commercial issues
Responds to commercial information requests from Engineering. Attends production runs with manufacturing representatives, as required. Responds to tooling questions (generally non‑technical) such as timing and cost. Processes quotes and follows up on deliveries, as required
Completes tasks and resolves issues to ensure compliance to program objectives and commercial targets
Assures timely and accurate documentation of sales and marketing deliverables as established, per the product delivery process. Ensures timely flow of business documents between the customer and us. Ensures documentation of key positions and agreements. Ensures documented agreements meet finance guidelines and requirements
Assists in the development and leads negotiation of program pricing and responds to internal, corporate, and customer pricing requests. Generally, under the guidance and parameters set by senior sales personnel and application team management; reviews and submits quotes and other commercially‑related correspondence to the customer, provides target pricing, responds to quotation feedback. Drives closure on commercial issues
Assists, as required, in resolving quality and production issues and commercial aspects of engineering change issues as they related to the Customer
Tracks "loss monies " and open cost issues and develops and implements closure strategy to resolve timely
Consults with application team and matrix support organization regarding cost reduction proposals. Provides input concerning priority, likelihood of customer acceptance, and applicability to program business strategy. Coordinates submission of proposals and responds to customer inquiries
Develops customer presentations
Supports Internal/External Audit efforts regarding ISO 9001:2015 IATF 16949 Certification for remote site location (Group Office)
Supports the requirements as detailed in Standard Operating Procedure 8000 (Quality Management System)
Qualifications Education Requirements
Bachelor's degree (or bachelor's equivalency) in Business Administration, Engineering, or other related field, or combination of equivalent education and work experience
Experience / Special Knowledge / Skills
Three (3) years' of experience in automotive sales, program management, or engineering management preferred
Knowledge of customer, product, and supply base
Customer‑networking abilities
Strong communication skills: written, verbal, and technical presentations
Strong organizational skills and the ability to successfully coordinate and complete multiple tasks within and across departments to meet established and changing deadlines
Demonstrated successful performance with independent problem solving and presentations
Proficient with word processing, spreadsheets, presentations, and database applications
Valid driver's license
A successful candidate will be subject to a background check and must receive satisfactory results of the same, as a condition of joining the team.
By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.
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Job Responsibilities Conducts regular contact and communication with purchasing and other key program personnel relative to relationship development and closure of commercial issues. Consults with the application team in the identification and closure of commercial issues with the objective of increasing market share, optimizing profitability, and maintaining the positive perception of our customer as a world‑class supplier. Generally, completes the following duties and responsibilities under the guidance and direction of senior sales personnel.
Essential Duties and Responsibilities
Generally assigned to programs that are less complex in nature, i.e. carry‑over programs or programs involving existing technologies
Promotes us to the customer. Aligns customer communications with corporate policies, philosophy, structure, capabilities, business plans, and strategy. Works to ensure customers view us as innovative, proactive, and capable
Provides input in the development of objectives and strategies and carries out assignments to achieve the goals of the Application Team, General Managers, and Director of Sales
Considers customer direction; market demand; competitor direction; corporate competitive position (i.e. capabilities price, quality, penetration, market perception); and corporate and group strategy while engaging the customer in the resolution of issues and/or the exploration of new opportunities
Stays abreast of potential new business opportunities. Remains knowledgeable of customer's business strategy, participates in the assessment of validity and relevance of opportunities, and appropriately communicates information and opportunities with us
Helps define and communicate customer requirements to the application teams. Attends Product Development and other program team meetings to provide commercial goals and provide input into the resolution of commercial issues
Responds to commercial information requests from Engineering. Attends production runs with manufacturing representatives, as required. Responds to tooling questions (generally non‑technical) such as timing and cost. Processes quotes and follows up on deliveries, as required
Completes tasks and resolves issues to ensure compliance to program objectives and commercial targets
Assures timely and accurate documentation of sales and marketing deliverables as established, per the product delivery process. Ensures timely flow of business documents between the customer and us. Ensures documentation of key positions and agreements. Ensures documented agreements meet finance guidelines and requirements
Assists in the development and leads negotiation of program pricing and responds to internal, corporate, and customer pricing requests. Generally, under the guidance and parameters set by senior sales personnel and application team management; reviews and submits quotes and other commercially‑related correspondence to the customer, provides target pricing, responds to quotation feedback. Drives closure on commercial issues
Assists, as required, in resolving quality and production issues and commercial aspects of engineering change issues as they related to the Customer
Tracks "loss monies " and open cost issues and develops and implements closure strategy to resolve timely
Consults with application team and matrix support organization regarding cost reduction proposals. Provides input concerning priority, likelihood of customer acceptance, and applicability to program business strategy. Coordinates submission of proposals and responds to customer inquiries
Develops customer presentations
Supports Internal/External Audit efforts regarding ISO 9001:2015 IATF 16949 Certification for remote site location (Group Office)
Supports the requirements as detailed in Standard Operating Procedure 8000 (Quality Management System)
Qualifications Education Requirements
Bachelor's degree (or bachelor's equivalency) in Business Administration, Engineering, or other related field, or combination of equivalent education and work experience
Experience / Special Knowledge / Skills
Three (3) years' of experience in automotive sales, program management, or engineering management preferred
Knowledge of customer, product, and supply base
Customer‑networking abilities
Strong communication skills: written, verbal, and technical presentations
Strong organizational skills and the ability to successfully coordinate and complete multiple tasks within and across departments to meet established and changing deadlines
Demonstrated successful performance with independent problem solving and presentations
Proficient with word processing, spreadsheets, presentations, and database applications
Valid driver's license
A successful candidate will be subject to a background check and must receive satisfactory results of the same, as a condition of joining the team.
By applying for this role, you confirm that all information submitted is accurate and complete. You further acknowledge that providing false or fraudulent information during the application process is cause for denial of an offer, revocation of any existing offer, or other adverse action, up to and including termination after the start of your commencement of work.
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