MDVIP
Success Manager – MDVIP
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Success Manager
role at
MDVIP .
Location: Orlando, FL.
MDVIP Overview MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance.
Key Responsibilities
Practice Success & Growth Strategy
Develop & execute business plans, identify improvement areas, and implement strategic initiatives that drive revenue, increase patient membership, and enhance operational efficiency.
Implement targeted programs to reduce cancellations, increase new memberships, optimize pricing strategies, and streamline operations for long‑term success.
Lead onboarding of new practices and staff, providing ongoing training and performance coaching to ensure an exceptional patient experience. Develop first‑year growth plans for all new affiliates.
Serve as a strategic business consultant, helping physicians optimize patient engagement, streamline workflows, and leverage best practices.
Maintain consistent communication through in‑person visits, calls, texts, and emails, resolving concerns efficiently and encouraging participation in growth initiatives.
Observe practice operations, identify gaps, and provide hands‑on guidance to enhance productivity, service quality, and membership retention.
Territory & Account Management
Proactively identify at‑risk practices, expansion opportunities, and new growth initiatives within the assigned territory.
Analyze practice performance and recommend continuous improvement plans based on data‑driven insights.
Conduct regular on‑site and virtual office visits, adjusting frequency based on performance assessments and implementing plans for underperforming accounts.
Collaborate with internal teams—including Sales, Marketing, and Corporate Support—to drive territory success and identify appropriate tools and resources.
Lead physician engagement efforts, influencing participation in key corporate initiatives such as networking events, practice relocations, and technology implementations.
Accountability & Performance Excellence
Track key performance metrics, log progress in CRM (Salesforce), and report on milestones and growth opportunities.
Actively participate in weekly team meetings, training sessions, and industry webinars to stay ahead of trends and new offerings.
Demonstrate strong organizational skills, critical thinking, and accountability by effectively managing multiple accounts and resolving issues promptly.
Take responsibility for outcomes, collaborate with internal teams to address challenges proactively, and maintain a continuous feedback loop to improve processes.
Key Competencies
Goal‑Oriented and Results‑Driven: Focuses on achieving goals and getting things done efficiently and effectively.
Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
Handles Tough Conversations Well: Discusses difficult issues honestly and respectfully without avoiding them.
Collaborative: Works well with others, values teamwork, and helps everyone succeed together.
Minimum Qualifications
Bachelor’s degree in a relevant discipline.
Three (3) years related work experience in account management.
One (1) year related work experience in sales.
Proficiency in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and Word. Basic knowledge of PowerPoint.
Preferred Qualifications
Experience working in healthcare, medical sales, or clinic operations.
Experience with travel and expense reporting tools, mapping software, and CRM systems.
Why Join MDVIP?
Be part of a mission‑driven organization leading innovation in personalized healthcare.
Drive transformation and growth in a dynamic, fast‑paced environment.
Competitive compensation: attractive base salary complemented by performance‑based incentives for eligible roles.
Comprehensive benefits: health, dental, vision insurance, and retirement plans.
Professional development: access to ongoing training and leadership development programs.
Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job‑related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements: medical/prescription drug coverage, dental coverage, vision coverage, flexible spending account, health savings account, dependent care flexible spending account, basic and supplemental life insurance & accidental death and dismemberment, disability income protection plan, employee assistance program, 401(k) retirement program, vacation, paid holidays and personal time, paid sick and family medical leave time as required by law.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Wellness and Fitness Services
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Success Manager
role at
MDVIP .
Location: Orlando, FL.
MDVIP Overview MDVIP is a national leader in personalized healthcare, empowering over 425,000 members to achieve their health and wellness goals through a network of more than 1,400 concierge primary care physicians. Our program emphasizes preventive medicine, offering comprehensive screenings, advanced diagnostics, and individualized wellness plans. Recognized as a Great Place to Work® since 2018, MDVIP is committed to excellence in patient care and employee satisfaction.
Position Summary As a Success Manager, you will be responsible for building strong relationships with physicians and Practice Management, driving business outcomes, and ensuring their success with our solutions. You will leverage your medical knowledge and sales expertise to develop tailored strategies that enhance productivity, increase membership, and improve overall practice performance. Your success will be measured based on membership and revenue growth, member retention, and practice performance.
Key Responsibilities
Practice Success & Growth Strategy
Develop & execute business plans, identify improvement areas, and implement strategic initiatives that drive revenue, increase patient membership, and enhance operational efficiency.
Implement targeted programs to reduce cancellations, increase new memberships, optimize pricing strategies, and streamline operations for long‑term success.
Lead onboarding of new practices and staff, providing ongoing training and performance coaching to ensure an exceptional patient experience. Develop first‑year growth plans for all new affiliates.
Serve as a strategic business consultant, helping physicians optimize patient engagement, streamline workflows, and leverage best practices.
Maintain consistent communication through in‑person visits, calls, texts, and emails, resolving concerns efficiently and encouraging participation in growth initiatives.
Observe practice operations, identify gaps, and provide hands‑on guidance to enhance productivity, service quality, and membership retention.
Territory & Account Management
Proactively identify at‑risk practices, expansion opportunities, and new growth initiatives within the assigned territory.
Analyze practice performance and recommend continuous improvement plans based on data‑driven insights.
Conduct regular on‑site and virtual office visits, adjusting frequency based on performance assessments and implementing plans for underperforming accounts.
Collaborate with internal teams—including Sales, Marketing, and Corporate Support—to drive territory success and identify appropriate tools and resources.
Lead physician engagement efforts, influencing participation in key corporate initiatives such as networking events, practice relocations, and technology implementations.
Accountability & Performance Excellence
Track key performance metrics, log progress in CRM (Salesforce), and report on milestones and growth opportunities.
Actively participate in weekly team meetings, training sessions, and industry webinars to stay ahead of trends and new offerings.
Demonstrate strong organizational skills, critical thinking, and accountability by effectively managing multiple accounts and resolving issues promptly.
Take responsibility for outcomes, collaborate with internal teams to address challenges proactively, and maintain a continuous feedback loop to improve processes.
Key Competencies
Goal‑Oriented and Results‑Driven: Focuses on achieving goals and getting things done efficiently and effectively.
Trusted Advisor: Builds strong relationships by offering helpful advice and being reliable.
Confident and Unflappable: Stays calm and confident, even in stressful or uncertain situations.
Handles Tough Conversations Well: Discusses difficult issues honestly and respectfully without avoiding them.
Collaborative: Works well with others, values teamwork, and helps everyone succeed together.
Minimum Qualifications
Bachelor’s degree in a relevant discipline.
Three (3) years related work experience in account management.
One (1) year related work experience in sales.
Proficiency in Microsoft Office, with advanced skills in Outlook and intermediate proficiency in Excel and Word. Basic knowledge of PowerPoint.
Preferred Qualifications
Experience working in healthcare, medical sales, or clinic operations.
Experience with travel and expense reporting tools, mapping software, and CRM systems.
Why Join MDVIP?
Be part of a mission‑driven organization leading innovation in personalized healthcare.
Drive transformation and growth in a dynamic, fast‑paced environment.
Competitive compensation: attractive base salary complemented by performance‑based incentives for eligible roles.
Comprehensive benefits: health, dental, vision insurance, and retirement plans.
Professional development: access to ongoing training and leadership development programs.
Positive work environment: consistently recognized as a Great Place to Work®, fostering a culture of collaboration and excellence.
MDVIP is an Equal Opportunity Employer and is committed to fostering an inclusive and diverse workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected status. We believe that diversity and inclusion drive innovation and strengthen our company culture.
If you require accommodation during the application or interview process, please let us know, and we will be happy to assist.
Our compensation reflects the cost of labor across appropriate US geographic markets. Pay is based on several factors including but not limited to market location and may vary depending on job‑related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements: medical/prescription drug coverage, dental coverage, vision coverage, flexible spending account, health savings account, dependent care flexible spending account, basic and supplemental life insurance & accidental death and dismemberment, disability income protection plan, employee assistance program, 401(k) retirement program, vacation, paid holidays and personal time, paid sick and family medical leave time as required by law.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Other
Industries Wellness and Fitness Services
#J-18808-Ljbffr