DSV - Global Transport and Logistics
Operational Key Account Manager
DSV - Global Transport and Logistics, Indianapolis, Indiana, us, 46262
Apply for the
Operational Key Account Manager
role at
DSV - Global Transport and Logistics .
DSV was founded in 1976 by ten independent hauliers in Denmark. Today it is the world’s third largest provider of global transportation and logistics solutions, operating in over 80 countries to deliver products to production lines, outlets, stores and consumers worldwide.
Location:
USA – Indianapolis, Vincennes Road Division:
Air & Sea Job Posting Title:
Operational Key Account Manager Time Type:
Full Time
Summary As a Key Account Manager in Operations at DSV, you will manage and grow key accounts, work closely with clients to ensure satisfaction, and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Act as primary contact for key accounts and build relationships at all levels.
Penetrate customer organization to identify and build relationships at all levels.
Work across DSV’s network and divisions to maintain and grow share of wallet.
Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes.
Provide clients with market insights to best predict and maneuver market challenges.
Create, maintain and update SOPs.
Lead client onboarding and implementation.
Oversee day‑to‑day operational activities and identify risks, pain points and service gaps.
Lead collaboration efforts across internal stakeholders involved with the client.
Respond to spot quote requests and identify upselling opportunities.
Ensure data quality KPIs are met including timeliness and billing days.
Achieve and maintain acceptable AR rating.
Monitor, analyze and action customer performance according to committed volumes.
Monitor, analyze and action DSV performance according to KPIs in the Service Level Agreement.
Ensure client reporting requirements are met and conduct effective client business reviews on a scheduled cadence.
Facilitate and support contract and rate negotiations.
Identify new opportunities and structure deal teams to execute opportunities to a win.
Develop account plans and outline satisfaction, threats and development opportunities.
Create and deploy bespoke logistics solutions according to client needs and challenge the norm.
Determine necessity and feasibility of EDI and other tech solutions that will support eBooking.
Analyze volume and workflows to optimize productivity and uncover cost savings for the client.
Manage rate optimization and yield management.
Travel as necessary.
Educational Background / Work Experience
Bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.
5+ years of experience in key account management in the transportation and logistics industry is preferred.
Experience with supply chain management, transportation, warehousing, and distribution.
Skills & Competencies
Strong communication and interpersonal skills.
Excellent problem‑solving and decision‑making skills.
Ability to work independently and as part of a team.
Strong organizational and time‑management skills.
Knowledge of transportation and logistics industry trends and best practices.
Proficient in Microsoft Office Suite and other relevant software.
Preferred Qualifications
Master’s degree in business, logistics, supply chain management, or a related field.
Experience with international logistics and customs regulations.
Experience with sales and business development.
Language Skills
Fluent in English (written and spoken).
Computer Literacy
Proficient in Microsoft Office Suite and other relevant software.
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.
Compensation
– Expected base pay: $59,500 – $89,000 annually. Actual base compensation will be determined based on various factors including job knowledge, geographic location, skills, and experience.
Benefits
– Health benefits (medical, prescription, dental, vision, and life insurance), flexible and health spending accounts, short and long‑term disability coverage, and wellness resources. 401(k) plan with company matching up to 5% and paid time off, paid holidays, and additional floating holidays.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of DSV and will be processed accordingly without fees.
Equal Employment Opportunity
– DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function General Business, Other, and Customer Service
Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr
Operational Key Account Manager
role at
DSV - Global Transport and Logistics .
DSV was founded in 1976 by ten independent hauliers in Denmark. Today it is the world’s third largest provider of global transportation and logistics solutions, operating in over 80 countries to deliver products to production lines, outlets, stores and consumers worldwide.
Location:
USA – Indianapolis, Vincennes Road Division:
Air & Sea Job Posting Title:
Operational Key Account Manager Time Type:
Full Time
Summary As a Key Account Manager in Operations at DSV, you will manage and grow key accounts, work closely with clients to ensure satisfaction, and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.
Key Responsibilities
Act as primary contact for key accounts and build relationships at all levels.
Penetrate customer organization to identify and build relationships at all levels.
Work across DSV’s network and divisions to maintain and grow share of wallet.
Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes.
Provide clients with market insights to best predict and maneuver market challenges.
Create, maintain and update SOPs.
Lead client onboarding and implementation.
Oversee day‑to‑day operational activities and identify risks, pain points and service gaps.
Lead collaboration efforts across internal stakeholders involved with the client.
Respond to spot quote requests and identify upselling opportunities.
Ensure data quality KPIs are met including timeliness and billing days.
Achieve and maintain acceptable AR rating.
Monitor, analyze and action customer performance according to committed volumes.
Monitor, analyze and action DSV performance according to KPIs in the Service Level Agreement.
Ensure client reporting requirements are met and conduct effective client business reviews on a scheduled cadence.
Facilitate and support contract and rate negotiations.
Identify new opportunities and structure deal teams to execute opportunities to a win.
Develop account plans and outline satisfaction, threats and development opportunities.
Create and deploy bespoke logistics solutions according to client needs and challenge the norm.
Determine necessity and feasibility of EDI and other tech solutions that will support eBooking.
Analyze volume and workflows to optimize productivity and uncover cost savings for the client.
Manage rate optimization and yield management.
Travel as necessary.
Educational Background / Work Experience
Bachelor’s degree in business, logistics, supply chain management, or a related field is preferred.
5+ years of experience in key account management in the transportation and logistics industry is preferred.
Experience with supply chain management, transportation, warehousing, and distribution.
Skills & Competencies
Strong communication and interpersonal skills.
Excellent problem‑solving and decision‑making skills.
Ability to work independently and as part of a team.
Strong organizational and time‑management skills.
Knowledge of transportation and logistics industry trends and best practices.
Proficient in Microsoft Office Suite and other relevant software.
Preferred Qualifications
Master’s degree in business, logistics, supply chain management, or a related field.
Experience with international logistics and customs regulations.
Experience with sales and business development.
Language Skills
Fluent in English (written and spoken).
Computer Literacy
Proficient in Microsoft Office Suite and other relevant software.
Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.
Compensation
– Expected base pay: $59,500 – $89,000 annually. Actual base compensation will be determined based on various factors including job knowledge, geographic location, skills, and experience.
Benefits
– Health benefits (medical, prescription, dental, vision, and life insurance), flexible and health spending accounts, short and long‑term disability coverage, and wellness resources. 401(k) plan with company matching up to 5% and paid time off, paid holidays, and additional floating holidays.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of DSV and will be processed accordingly without fees.
Equal Employment Opportunity
– DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function General Business, Other, and Customer Service
Transportation, Logistics, Supply Chain and Storage
#J-18808-Ljbffr