Lobby Ambassador - Waldorf Astoria Monarch Beach Resort and Club Job at Waldorf

Lobby Ambassador - Waldorf Astoria Monarch Beach Resort and Club

The award‑winning Forbes 4‑Star and AAA 5‑Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Lobby Ambassador to join the Front Office Team!

Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid‑back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150‑foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and beverage outlets, including 4 restaurants, a beach club, lounge, marketplace, and in‑room dining.

What Will I Be Doing?

The Lobby Ambassador plays a key role in creating a warm and welcoming environment for all guests entering the hotel. As the face of the property, this individual ensures a seamless arrival experience by greeting guests, offering assistance, and providing information to enhance their stay. The Lobby Ambassador acts as a liaison between guests and hotel departments to ensure personalized service and guest satisfaction.

Key Responsibilities

• Greet all guests entering the lobby with a warm, professional, and friendly demeanor.
• Proactively engage with guests to provide assistance, directions, and information about hotel services, amenities, and local attractions.
• Coordinate with Front Desk, Concierge, and Bell Services teams to ensure smooth guest experiences.
• Monitor lobby activity to anticipate guest needs and ensure a clean, welcoming environment.
• Assist with VIP arrivals, group check‑ins, and special guest requests.
• Maintain knowledge of hotel services, promotions, events, and current happenings in the area.
• Provide support with luggage handling, transportation arrangements, and other guest needs as appropriate.
• Build rapport with frequent guests and recognize returning guests to foster loyalty.
• Ensure lobby visibility at least 80% of shift, supporting all Front of House operations and team members.
• Maintain flow of lobby traffic, mitigate congestion, provide attention and service to guests waiting in line, action requests when possible.

Classification

Full‑Time

Shift

Various – must be available to weekdays, weekends, and holidays.

Pay Rate

The pay rate for this role is $25 per hour and is based on applicable and specialized experience and location.

What Are We Looking For?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Values

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

Key Attributes

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best‑in‑Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

Available benefits may vary depending on property‑specific terms and conditions of employment.

Work Locations

Waldorf Astoria Monarch Beach Resort & Club

Schedule

Full‑time

Brand

Waldorf Astoria Hotels & Resorts

Job

Guest Services, Operations, and Front Office