Lobby Ambassador - Waldorf Astoria Monarch Beach Resort and Club Job at Hilton i

Overview

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Lobby Ambassador to join the Front Office Team! Located in the beautiful coastal town of Dana Point adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid‑back vibe and fun, active lifestyle.

The resort is perched on 175 acres atop a 150‑foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and beverage outlets, including 4 restaurants, a beach club, lounge, marketplace, and in‑room dining.

What Will I Be Doing?

The Lobby Ambassador plays a key role in creating a warm and welcoming environment for all guests entering the hotel. As the face of the property, this individual ensures a seamless arrival experience by greeting guests, offering assistance, and providing information to enhance their stay. The Lobby Ambassador acts as a liaison between guests and hotel departments to ensure personalized service and guest satisfaction.

Key Responsibilities

• Greet all guests entering the lobby with a warm, professional, and friendly demeanor.
• Proactively engage with guests to provide assistance, directions, and information about hotel services, amenities, and local attractions.
• Coordinate with Front Desk, Concierge, and Bell Services teams to ensure smooth guest experiences.
• Monitor lobby activity to anticipate guest needs, maintain a clean, welcoming environment, and assist with VIP arrivals, group check‑ins, and special guest requests.
• Maintain knowledge of hotel services, promotions, events, and current happenings in the area; provide support with luggage handling, transportation arrangements, and other guest needs as appropriate.
• Build rapport with frequent guests and recognize returning guests to foster loyalty; maintain lobby visibility 80% of shift to support all Front of House operations and team members.
• Maintain flow of lobby traffic and mitigate congestion.
• Provide attention and service to guests waiting in line, and act on requests when possible.

Job Details

Classification: Full‑Time
Shift: Various – must be available to weekdays, weekends, and holidays.
Pay Rate: $25 per hour, based on applicable experience and location.

What Are We Looking For?

We value the following principles:

• Hospitality – we’re passionate about delivering exceptional guest experiences.
• Integrity – we do the right thing, all the time.
• Leadership – we’re leaders in our industry and in our communities.
• Teamwork – we’re team players in everything we do.
• Ownership – we’re the owners of our actions and decisions.
• Urgency – we operate with a sense of urgency and discipline.

We also look for these key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Benefits

• Access to pay when you need it through DailyPay.
• Medical Insurance Coverage for you and your family.
• Mental health resources, including Employee Assistance Program.
• Best‑in‑Class Paid Time Off (PTO).
• Go Hilton travel program: 100 nights of discounted travel.
• Parental leave to support new parents.
• Debt‑Free Education – access to college degrees and professional certifications.
• 401K plan with company match.
• Hilton Shares: employee stock purchase program (ESPP) – 15% discount.
• Career growth and development opportunities.
• Team Member Resource Groups.
• Recognition and rewards programs.

Available benefits may vary depending on property‑specific terms and conditions of employment.