University of Washington
Overview
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem‑solving skills, and dedication to build stronger minds and a healthier world. The School of Dentistry is seeking a Patient Care Coordinator (PCC) to join their team. This part‑time, 32 hr/4‑day per week position works under the supervision of the Campus Dental Center Clinic Manager and coordinates patient services in a clinical setting with multiple dental specialties. Duties and Responsibilities
Act as liaison and advocate among the hospital, patient family, referring physicians, outside agencies, and staff from other hospitals by providing information regarding treatment services needed. Triage medical information for initial contact and provide information to patients or referring physicians. Use effective oral and written communication with a variety of healthcare professionals, patients and their advocates, hospital and clinic personnel, representatives of insurance companies, and other organizations related to the healthcare industry. Maintain knowledge of billing and medical/dental record documentation requirements, diagnostic tests and procedures, and specialized pre‑surgical procedure instructions with guidelines. Contact insurance organizations to ensure prior approval requirements are met before patients enter the system such as pre‑authorization and referrals; present necessary medical information prior to admissions; provide specific medical information to the Revenue Cycle Office to maximize reimbursement to the school and dentists, collecting payment from patient at time of service or prior as needed. Coordinate patient appointments, admissions, or surgery and provide treatment charges for visit types, procedures, and surgeries to patients or prospective patients at the clinic and hospital. Patient Care Coordination Coordinate patient’s surgical procedures with both internal and external clinic and hospital partners, including scheduling and ensuring delivery of medically prescribed surgical obturators and stents. Obtain and organize necessary records, equipment, tools, supplies, and implants for patient care. Coordinate patient transfer/referral to and from other hospitals and private practice in the WWAMI district and beyond. Schedule pre‑op, intra‑op, and post‑op surgery, ensuring appropriate providers attend surgeries as indicated. Scheduling Surgery Manage OR block time, release block time, and handle scheduling, rescheduling, and canceling of surgeries on the ESI scheduling system. Assist with completion of surgery packets and other related duties. General Clinic Responsibilities Review registration data such as demographics, insurance, referrals, and next of kin; update online or provide information to appropriate personnel. Answer telephone professionally and direct calls appropriately; cover the front desk when needed. Schedule appointments, manage and maintain dentist schedules, and provide support services for both patients and dentists. Set up and manage patient payment plans and contracts; advise and explain payment policies and procedures to patients. Collect and apply payment to procedures, batch deposit receipts, and coordinate with the Revenue Cycle Office. Liaise with patient revenue cycle staff, clinic manager, and office administration regarding status of insurance pre‑authorizations, payments, write‑offs, fee adjustments, and contract payments. Perform other duties as requested. Minimum Requirements
A Bachelor’s Degree in a medically related or public relations field AND two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Pay Rate Information
Pay Range Minimum: $52,164.00 annual Pay Range Maximum: $74,676.00 annual Benefits
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift
First Shift (United States of America) Employment Type
This is a regular position Full‑Time Equivalent
80.00% Union/Bargaining Unit
SEIU Local 925 Nonsupervisory About The UW
Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem‑solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206‑543‑6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
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As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem‑solving skills, and dedication to build stronger minds and a healthier world. The School of Dentistry is seeking a Patient Care Coordinator (PCC) to join their team. This part‑time, 32 hr/4‑day per week position works under the supervision of the Campus Dental Center Clinic Manager and coordinates patient services in a clinical setting with multiple dental specialties. Duties and Responsibilities
Act as liaison and advocate among the hospital, patient family, referring physicians, outside agencies, and staff from other hospitals by providing information regarding treatment services needed. Triage medical information for initial contact and provide information to patients or referring physicians. Use effective oral and written communication with a variety of healthcare professionals, patients and their advocates, hospital and clinic personnel, representatives of insurance companies, and other organizations related to the healthcare industry. Maintain knowledge of billing and medical/dental record documentation requirements, diagnostic tests and procedures, and specialized pre‑surgical procedure instructions with guidelines. Contact insurance organizations to ensure prior approval requirements are met before patients enter the system such as pre‑authorization and referrals; present necessary medical information prior to admissions; provide specific medical information to the Revenue Cycle Office to maximize reimbursement to the school and dentists, collecting payment from patient at time of service or prior as needed. Coordinate patient appointments, admissions, or surgery and provide treatment charges for visit types, procedures, and surgeries to patients or prospective patients at the clinic and hospital. Patient Care Coordination Coordinate patient’s surgical procedures with both internal and external clinic and hospital partners, including scheduling and ensuring delivery of medically prescribed surgical obturators and stents. Obtain and organize necessary records, equipment, tools, supplies, and implants for patient care. Coordinate patient transfer/referral to and from other hospitals and private practice in the WWAMI district and beyond. Schedule pre‑op, intra‑op, and post‑op surgery, ensuring appropriate providers attend surgeries as indicated. Scheduling Surgery Manage OR block time, release block time, and handle scheduling, rescheduling, and canceling of surgeries on the ESI scheduling system. Assist with completion of surgery packets and other related duties. General Clinic Responsibilities Review registration data such as demographics, insurance, referrals, and next of kin; update online or provide information to appropriate personnel. Answer telephone professionally and direct calls appropriately; cover the front desk when needed. Schedule appointments, manage and maintain dentist schedules, and provide support services for both patients and dentists. Set up and manage patient payment plans and contracts; advise and explain payment policies and procedures to patients. Collect and apply payment to procedures, batch deposit receipts, and coordinate with the Revenue Cycle Office. Liaise with patient revenue cycle staff, clinic manager, and office administration regarding status of insurance pre‑authorizations, payments, write‑offs, fee adjustments, and contract payments. Perform other duties as requested. Minimum Requirements
A Bachelor’s Degree in a medically related or public relations field AND two years of experience in a tertiary patient care setting involving interaction with a variety of medical services, contact with patients and families, interaction with physicians, and proficiency in medical terminology. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Pay Rate Information
Pay Range Minimum: $52,164.00 annual Pay Range Maximum: $74,676.00 annual Benefits
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift
First Shift (United States of America) Employment Type
This is a regular position Full‑Time Equivalent
80.00% Union/Bargaining Unit
SEIU Local 925 Nonsupervisory About The UW
Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem‑solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment
The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206‑543‑6450 or dso@uw.edu. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
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