Crisis Connections
Join to apply for the
988 Crisis Services Clinician
role at
Crisis Connections .
Job Type: Full-time.
Position Details
Position Title:
Crisis Services Clinician of 988 Crisis Services
Reports to:
Clinical Supervisor of 988 Crisis Services
Location:
Remote work (Candidates must be located in WA, AZ, OH, or TX)
Payrate:
$36.16 per hour + $4 shift differential
Union Representation:
OPEIU Representation
Schedule/Shift:
8 pm‑4:00 am; Thursday‑Monday
Program Summary Crisis Connections has been responding to calls for help and serving as a community safety net since 1964. We offer an array of support services that are free and easily accessible addressing “all things crisis.” Our core programs include the 24‑Hour Crisis Line, King County 2‑1‑1, Teen Link, WA Warm Line, WA Recovery Help Line, and support after suicide services. With over 350 trained volunteers and 160 staff, CC provides support, resources and certified training for King County and other communities statewide.
Position Summary The Crisis Services Clinician for 988 is a qualified Mental Health Professional who is trained to oversee calls, provide risk assessment oversight, and clinical decision‑making for calls that come in from the National Suicide Prevention Lifeline. This position is responsible for overseeing all activities of the 988‑call line while working within a team of other clinical staff and paraprofessionals. The selected candidate must bring clinical expertise in crisis intervention, de‑escalation, and mental health. Responsibilities include monitoring the delivery of services via phone and, in the future, chat/text. The Crisis Services Clinician will ensure that callers receive appropriate emotional support and referrals to the appropriate level of care.
Required Qualifications and Skills
Master’s degree in psychology, counseling, social work or related field required.
Mental Health Professional as defined by WAC 246‑341‑0200.
Independent or associate licensure in counseling or social work preferred.
Experience working with individuals in crisis.
Telephone assessment or help line experience preferred.
Excellent verbal, written, and typing skills.
Prefer experience in King County Public Mental Health System.
Evidence of ability to work effectively with a multi‑disciplinary clinical staff in a fast‑paced environment.
Supervisory responsibilities: None.
Job Duties & Responsibilities
Direct oversight of Phone Workers and general oversight of other staff working the 988‑phone line during scheduled shifts, including close monitoring and coaching of Phone Workers, assigning and reviewing tasks of the Crisis Intervention Specialist (CIS), and providing consultation and direction to other clinical staff when engaged in crisis work.
Supporting Phone Workers in assessing risk of harm, mental illness and ensuring that best clinical intervention practices are implemented.
Ensuring completion of appropriate screening and linkage to Next Day Appointments, Children’s Crisis Outreach and Response System, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders and other outreach services for 988 callers.
Providing ongoing and immediate feedback to CIS and Phone Worker staff.
Ensuring all policies and procedures are followed by staff answering the 988‑phone line.
Assisting phone workers in identification of callers who are known to the Crisis Department and may have case plans on file.
Ensuring all calls are documented accurately and completely using the assigned electronic health record.
Providing Quality Assurance to the National Suicide Safety Assessment forms.
Ensuring that all services delivered are consistent with compassionate, respectful, professional and recovery‑oriented services.
Contributing to a virtual team atmosphere that is professional, congenial and respectful.
Key Performance Indicators
988/ National Suicide Prevention Lifeline Program Standards
Call abandonment rate 5% or less.
Call answer rate within 30 seconds.
All staff working within the 988 Service Line share the responsibility to meet these contract metrics.
Training and Professional Development
Supporting Clinical Director of 988 Crisis Services in providing training and job shadowing to new staff with clinical best practices and training recommendations from the National Suicide Prevention Lifeline/Vibrant.
Maintaining required licensure and staying updated on current professional literature and trends in the behavioral health field.
Maintaining a minimum of 12 hours of training per FTE on approved topics relevant to the job function.
Working Conditions Individuals in this position should be able to sit or stand for lengthy periods of time, wear a headset or earphones while taking calls and attending meetings, manage several IT/software platforms at once, and function in an environment with moderate noise and distraction. This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.
Thriving Employees Means a Thriving Mission We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
Benefits
Excellent medical, dental, and vision coverage including an 100% employer‑paid option for certain plans and coverage tiers.
Annual wage increases.
Generous paid time off & 12 paid holidays.
Discount on ORCA transit pass.
Free parking & flexible schedules.
Growth opportunities.
Self‑care tools & weekly check‑ins with your supervisor.
Voluntary Benefits
Short‑term and long‑term disability.
Flexible Spending Accounts (FSA).
403B Retirement Plan.
Offers of Employment All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.
Computer Skills Assessment Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length and timed. HR will provide a link to complete the test after screening qualified candidates.
Technology Requirement
Smart phone with ability to download the Microsoft Multi‑factor Authentication (MFA) application.
For Remote / Hybrid Positions
High speed internet (wired Ethernet connection preferred). No cellular or hotspots.
A quiet and confidential designated working area.
Disclaimer The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
Equal Employment Opportunity & Non‑Discrimination Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.
CRISIS CONNECTIONS IS AN EQUAL OPPORTUNITY EMPLOYER. WE VALUE HAVING EMPLOYEES WHOSE SKILLS, EXPERIENCE AND BACKGROUND REFLECT THE DIVERSE POPULATIONS WE SERVE.
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988 Crisis Services Clinician
role at
Crisis Connections .
Job Type: Full-time.
Position Details
Position Title:
Crisis Services Clinician of 988 Crisis Services
Reports to:
Clinical Supervisor of 988 Crisis Services
Location:
Remote work (Candidates must be located in WA, AZ, OH, or TX)
Payrate:
$36.16 per hour + $4 shift differential
Union Representation:
OPEIU Representation
Schedule/Shift:
8 pm‑4:00 am; Thursday‑Monday
Program Summary Crisis Connections has been responding to calls for help and serving as a community safety net since 1964. We offer an array of support services that are free and easily accessible addressing “all things crisis.” Our core programs include the 24‑Hour Crisis Line, King County 2‑1‑1, Teen Link, WA Warm Line, WA Recovery Help Line, and support after suicide services. With over 350 trained volunteers and 160 staff, CC provides support, resources and certified training for King County and other communities statewide.
Position Summary The Crisis Services Clinician for 988 is a qualified Mental Health Professional who is trained to oversee calls, provide risk assessment oversight, and clinical decision‑making for calls that come in from the National Suicide Prevention Lifeline. This position is responsible for overseeing all activities of the 988‑call line while working within a team of other clinical staff and paraprofessionals. The selected candidate must bring clinical expertise in crisis intervention, de‑escalation, and mental health. Responsibilities include monitoring the delivery of services via phone and, in the future, chat/text. The Crisis Services Clinician will ensure that callers receive appropriate emotional support and referrals to the appropriate level of care.
Required Qualifications and Skills
Master’s degree in psychology, counseling, social work or related field required.
Mental Health Professional as defined by WAC 246‑341‑0200.
Independent or associate licensure in counseling or social work preferred.
Experience working with individuals in crisis.
Telephone assessment or help line experience preferred.
Excellent verbal, written, and typing skills.
Prefer experience in King County Public Mental Health System.
Evidence of ability to work effectively with a multi‑disciplinary clinical staff in a fast‑paced environment.
Supervisory responsibilities: None.
Job Duties & Responsibilities
Direct oversight of Phone Workers and general oversight of other staff working the 988‑phone line during scheduled shifts, including close monitoring and coaching of Phone Workers, assigning and reviewing tasks of the Crisis Intervention Specialist (CIS), and providing consultation and direction to other clinical staff when engaged in crisis work.
Supporting Phone Workers in assessing risk of harm, mental illness and ensuring that best clinical intervention practices are implemented.
Ensuring completion of appropriate screening and linkage to Next Day Appointments, Children’s Crisis Outreach and Response System, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders and other outreach services for 988 callers.
Providing ongoing and immediate feedback to CIS and Phone Worker staff.
Ensuring all policies and procedures are followed by staff answering the 988‑phone line.
Assisting phone workers in identification of callers who are known to the Crisis Department and may have case plans on file.
Ensuring all calls are documented accurately and completely using the assigned electronic health record.
Providing Quality Assurance to the National Suicide Safety Assessment forms.
Ensuring that all services delivered are consistent with compassionate, respectful, professional and recovery‑oriented services.
Contributing to a virtual team atmosphere that is professional, congenial and respectful.
Key Performance Indicators
988/ National Suicide Prevention Lifeline Program Standards
Call abandonment rate 5% or less.
Call answer rate within 30 seconds.
All staff working within the 988 Service Line share the responsibility to meet these contract metrics.
Training and Professional Development
Supporting Clinical Director of 988 Crisis Services in providing training and job shadowing to new staff with clinical best practices and training recommendations from the National Suicide Prevention Lifeline/Vibrant.
Maintaining required licensure and staying updated on current professional literature and trends in the behavioral health field.
Maintaining a minimum of 12 hours of training per FTE on approved topics relevant to the job function.
Working Conditions Individuals in this position should be able to sit or stand for lengthy periods of time, wear a headset or earphones while taking calls and attending meetings, manage several IT/software platforms at once, and function in an environment with moderate noise and distraction. This position will expose you to conversations about suicide, mental health issues and staff responding to crisis situations.
Thriving Employees Means a Thriving Mission We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.
Benefits
Excellent medical, dental, and vision coverage including an 100% employer‑paid option for certain plans and coverage tiers.
Annual wage increases.
Generous paid time off & 12 paid holidays.
Discount on ORCA transit pass.
Free parking & flexible schedules.
Growth opportunities.
Self‑care tools & weekly check‑ins with your supervisor.
Voluntary Benefits
Short‑term and long‑term disability.
Flexible Spending Accounts (FSA).
403B Retirement Plan.
Offers of Employment All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.
Computer Skills Assessment Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length and timed. HR will provide a link to complete the test after screening qualified candidates.
Technology Requirement
Smart phone with ability to download the Microsoft Multi‑factor Authentication (MFA) application.
For Remote / Hybrid Positions
High speed internet (wired Ethernet connection preferred). No cellular or hotspots.
A quiet and confidential designated working area.
Disclaimer The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.
Equal Employment Opportunity & Non‑Discrimination Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.
In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.
CRISIS CONNECTIONS IS AN EQUAL OPPORTUNITY EMPLOYER. WE VALUE HAVING EMPLOYEES WHOSE SKILLS, EXPERIENCE AND BACKGROUND REFLECT THE DIVERSE POPULATIONS WE SERVE.
#J-18808-Ljbffr