City and County of San Francisco
IT Support Administrator l (1091) - 311 Customer Service Center & Department of
City and County of San Francisco, San Francisco, California, United States, 94199
IT Support Administrator I (ID: 1091)
Under general supervision, the IT Support Administrator I provides technical support for SF311’s networks, data center, distinctive computers and devices; installs, maintains and enhances software, hardware and peripherals; performs basic helpdesk functions, coordinates user training, performs data and access protection processes and related computerized data input and record maintenance.
Job Description Under general supervision, the IT Support Administrator I provides technical support for SF311’s networks, data center, distinctive computers and devices; installs, maintains and enhances software, hardware and peripherals; performs basic helpdesk functions, coordinates user training, performs data and access protection processes and related computerized data input and record maintenance.
Under general direction, the Service Desk Support position provides endpoint computing and technical support for over 8,000 Department of Public Health users across hospitals, clinics, and remote sites. This entry‑level role delivers frontline IT assistance, system administration, and troubleshooting for hardware, software, and operating systems. Strong customer service, communication, and problem‑solving skills are essential. The ideal candidate is a collaborative, adaptable professional who thrives in a fast‑paced, diverse environment.
Common Examples of Important and Essential Duties
Assist users with logins, passwords and file and application access.
Troubleshoot workstation, printer, network and server issues.
Monitor and operate computer and telecommunications systems.
Coordinate and maintain inventory, storage areas and server rooms.
Install, configure and maintain hardware and software and backups.
Prepare and maintain documentation of assets and procedures.
Participate in disaster recovery planning, testing and implementation.
Performs other related duties as assigned.
Please note that incumbents in this classification may be required to perform the full range of duties as listed in the class specification.
Nature of Work Moderately physical in that the activities performed are of an administrative nature; required to lift and carry up to 35 pounds, bend or crawl under desks, use common tools; moderate noise level exposure in that it functions in an open office setting with computers and call takers answering calls 24x7; no travel required for this position.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting, Hospitals and Health Care, and Consumer Services
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Job Description Under general supervision, the IT Support Administrator I provides technical support for SF311’s networks, data center, distinctive computers and devices; installs, maintains and enhances software, hardware and peripherals; performs basic helpdesk functions, coordinates user training, performs data and access protection processes and related computerized data input and record maintenance.
Under general direction, the Service Desk Support position provides endpoint computing and technical support for over 8,000 Department of Public Health users across hospitals, clinics, and remote sites. This entry‑level role delivers frontline IT assistance, system administration, and troubleshooting for hardware, software, and operating systems. Strong customer service, communication, and problem‑solving skills are essential. The ideal candidate is a collaborative, adaptable professional who thrives in a fast‑paced, diverse environment.
Common Examples of Important and Essential Duties
Assist users with logins, passwords and file and application access.
Troubleshoot workstation, printer, network and server issues.
Monitor and operate computer and telecommunications systems.
Coordinate and maintain inventory, storage areas and server rooms.
Install, configure and maintain hardware and software and backups.
Prepare and maintain documentation of assets and procedures.
Participate in disaster recovery planning, testing and implementation.
Performs other related duties as assigned.
Please note that incumbents in this classification may be required to perform the full range of duties as listed in the class specification.
Nature of Work Moderately physical in that the activities performed are of an administrative nature; required to lift and carry up to 35 pounds, bend or crawl under desks, use common tools; moderate noise level exposure in that it functions in an open office setting with computers and call takers answering calls 24x7; no travel required for this position.
Seniority Level Entry level
Employment Type Full‑time
Job Function Information Technology
Industries IT Services and IT Consulting, Hospitals and Health Care, and Consumer Services
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