XBP Global
Customer Service Technical Specialist/Billing Assistant
XBP Global, Chicago, Illinois, United States, 60290
Customer Service Technical Specialist / Billing Assistant
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Customer Service Technical Specialist / Billing Assistant
role at
XBP Global .
About XBP XBP Global is a workflow automation leader that leverages decades of industry experience, a global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.
Job Description Daily tasks and responsibilities include but are not limited to the following:
Maintain accurate and current records of all billing transactions
Assist with the preparation of billing reports and supporting month-end and year-end closing procedures
Investigate and resolve billing errors and discrepancies
Demonstrate flexibility in satisfying customer demands which include mail services and reprographics services
Receive package deliveries and prepare outgoing package shipments
Provide the highest level of prompt and friendly customer service
Capacity to handle a heavy volume of print production, tax processing, and meet important deadlines
Availability to provide after-hours support when needed
Establish operating procedures and quality standards
Test and evaluate new equipment and materials
Perform necessary adjustments as outlined in the operators’ manuals for set equipment
Follow start-up, shutdown, and clean-up procedures for equipment
Monitor operations and make mechanical adjustments as needed, to ensure proper quality output
Occasionally perform limited operations on other automated equipment
Participate in cross-training
Provide backfill as needed
Skills and Requirements
Minimum of 6 months of customer service experience
High school diploma or equivalent (GED)
Experience as a Site Representative and/or a minimum of 6 months demonstrated knowledge and experience in a related functional area
Directly related equipment operation experience
Demonstrated proficiency in the operation of related equipment
Computer experience (Word, Excel, PowerPoint, Google Suite required)
Excellent verbal and written communication skills
Strong organizational skills, attention to detail
Ability to work independently and as part of a team
Ability to handle multiple projects simultaneously
Ability to learn various programs and applications
Ability to lift up to 55 lbs.
Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
Compensation The pay range for this position starts at $25/hr; base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Disclaimer XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.
Seniority Level Entry level
Employment Type Part-time
Job Function Accounting/Auditing and Finance
Industries Technology, Information and Internet
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Customer Service Technical Specialist / Billing Assistant
role at
XBP Global .
About XBP XBP Global is a workflow automation leader that leverages decades of industry experience, a global footprint and Agentic AI to rethink business process automation and enable digital transformation for our clients. We are approximately 11,000 professionals strong, present across 20 countries, and support over 2,500 clients worldwide.
Job Description Daily tasks and responsibilities include but are not limited to the following:
Maintain accurate and current records of all billing transactions
Assist with the preparation of billing reports and supporting month-end and year-end closing procedures
Investigate and resolve billing errors and discrepancies
Demonstrate flexibility in satisfying customer demands which include mail services and reprographics services
Receive package deliveries and prepare outgoing package shipments
Provide the highest level of prompt and friendly customer service
Capacity to handle a heavy volume of print production, tax processing, and meet important deadlines
Availability to provide after-hours support when needed
Establish operating procedures and quality standards
Test and evaluate new equipment and materials
Perform necessary adjustments as outlined in the operators’ manuals for set equipment
Follow start-up, shutdown, and clean-up procedures for equipment
Monitor operations and make mechanical adjustments as needed, to ensure proper quality output
Occasionally perform limited operations on other automated equipment
Participate in cross-training
Provide backfill as needed
Skills and Requirements
Minimum of 6 months of customer service experience
High school diploma or equivalent (GED)
Experience as a Site Representative and/or a minimum of 6 months demonstrated knowledge and experience in a related functional area
Directly related equipment operation experience
Demonstrated proficiency in the operation of related equipment
Computer experience (Word, Excel, PowerPoint, Google Suite required)
Excellent verbal and written communication skills
Strong organizational skills, attention to detail
Ability to work independently and as part of a team
Ability to handle multiple projects simultaneously
Ability to learn various programs and applications
Ability to lift up to 55 lbs.
Ability to consistently adhere to business procedure guidelines and policies, and company safety standards
Compensation The pay range for this position starts at $25/hr; base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
Disclaimer XBP Global recruiters or representatives will only contact you from emails ending with @xbpamericas, @xbpasia, @exelaonline.com, @exelatech.com, @lexicode.com, @rustconsulting.com or @ersgroup.com. We would never ask you for payment or ask you to deposit a cheque into your personal bank account during the recruitment process.
Seniority Level Entry level
Employment Type Part-time
Job Function Accounting/Auditing and Finance
Industries Technology, Information and Internet
#J-18808-Ljbffr