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EssilorLuxottica Group

LensCrafters - Team Lead

EssilorLuxottica Group, Madison, Wisconsin, us, 53774

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If you’ve worn a pair of glasses, we’ve already met.

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products (such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions), iconic brands that consumers love (such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa), as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences (such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network), and leading e-commerce platforms.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn !

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

GENERAL FUNCTION The Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. Ensures customers & patients are always delighted. Assists in the achievement of store success by managing key optical & lab processes (if applicable) & systems to exceptional results.

MAJOR DUTIES AND RESPONSIBILITIES While working in Retail

Ensure the LensCrafters team provides unsurpassed Customer Service

Proactive & solution driven, accurate execution & product knowledge

Assists customers with selections, provides recommendations, assists sales associates

Serves as a responsible alternate store key holder

While working in Lab, if applicable

Custom fits glasses & precisely place prescription in lenses

Works with associates to strengthen their knowledge, skill, & certification for foundational product & store processes related to lens and lab technology

Ensures finished eyewear meets optical standards & customer requirements

Creates a safe working environment for all, demonstrates safe work practices

Responsible for basic operation, cleaning & ongoing maintenance of lab tools & systems

BASIC QUALIFICATIONS

HS diploma / GED

Strong optical & retail experience

Knowledge of current optical theory & merchandise

Strong communicator & listener

Strong inter-personal skills

Strong basic math skills

Sales skills

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