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Gravity Haus

Gravity Haus Club & Spa Supervisor

Gravity Haus, Vail, Colorado, United States, 81657

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Gravity Haus Club & Spa Supervisor Join us this Winter in Vail! The Club & Spa Supervisor assists the Spa and Club Operations Manager in daily operations, managing facility cleanliness, club and spa front‑desk staff, co‑working space, members lounge, and retail offerings. The role ensures a safe, welcoming environment and high standards of member and guest satisfaction while supporting the financial health of the business.

Employee housing may be available for this position, depending on availability at the time of hire.

Key Responsibilities Team Leadership & Operations

Interview, hire, train, schedule, and manage Club Front Desk team members with focus on efficiency, morale, and service standards.

Participate as an active member of the Vail Club leadership team.

Provide Manager on Duty (MOD) coverage in rotation with the Operations Manager, Fitness Director, and Spa Lead.

Support the implementation of processes that ensure facility cleanliness, safety, and smooth daily operations.

Collaborate with support departments (Accounting, Engineering, Housekeeping) to improve operations.

Member & Guest Experience

Deliver and model Gravity Haus’s high standards of hospitality to all guests and members.

Develop initiatives to enhance the member and guest experience, driving strong guest satisfaction ratings.

Work closely with the Membership team to drive new memberships and increase retention.

Serve as an ambassador for Gravity Haus’s mission, vision, and core values in all interactions.

Finance & Retail Oversight

Assist with budgetary decisions related to staffing, equipment, and offerings.

Support retail operations in collaboration with the Spa and Club Operations Manager.

Follow cash handling and nightly reconciliation procedures to ensure financial accuracy.

Spa, Fitness & Membership Support

Supervise aspects of spa operations, including training, scheduling, and supporting spa revenue goals in collaboration with the Spa and Club Operations Manager.

Partner with the Fitness Manager to promote dryland programming, including group classes and personal training.

What We're Looking For

Frontline experience in spa, fitness, or hotel operations strongly preferred.

Prior team supervision or leadership experience.

Strong interpersonal and communication skills, with the ability to resolve guest concerns quickly and professionally.

Ability to analyze and interpret financial reports, budgets, and inventory data.

Proficiency with Microsoft Office/Google Suite; Mind Body Online (MBO) experience preferred.

Ability to problem‑solve effectively in a fast‑paced environment.

Self‑motivated and accountable, with a strong service orientation.

Commitment to the outdoors, sustainability, and personal growth.

Bachelor’s degree preferred.

Physical Requirements

Ability to stand and work on feet for extended periods.

Ability to lift up to 70 lbs. occasionally.

Flexibility to work weekends, holidays, and peak seasonal periods.

About Gravity Haus Gravity Haus is a community‑driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play—all rooted in the spirit of the outdoors and intentional living.

At the heart of everything we do are our

core values , which guide our culture, service, and growth:

Keep Growing

Bring Others Along

Create Powerful Moments

Be “All‑In” + Go the Distance

Make it Better than You Found It

What We Can Offer You When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full‑time team members enjoy health insurance, a 401(k) with company match, and an All‑In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part‑time team member benefits vary.

Salary Description $22.00-$26.00/hour

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Other

Industries Hospitality

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