IGT
Responsibilities
Building Bright Futures! Brightstar seeks a Lottery Field Services Technician in Lansing, MI. The Lottery Field Services Technician is responsible for servicing Brightstar equipment at retailer (customer) locations and will be part of our award‑winning lottery services organization. The Field Service Technician maintains service equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of Brightstar equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc. and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Benefits Building Bright Futures
Brightstar employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year (new hires will receive floating holidays on a pro‑rated basis according to their start date)
3 weeks of paid vacation (accrued) per year, prorated first year
Accrued sick time
401(k) with employer match and 100% vested on day one
Company‑paid parental leave, life insurance, short‑term disability, and long‑term disability
Qualifications
High school degree or GED equivalent required.
2 - 3 years of experience in a customer service‑related position
2 - 3 years of experience in technical repairs
Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
Must be able to drive a 20ft box truck on occasion, CDL license NOT required.
Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to transport with the assistance of a colleague and lifting equipment, up to 800lbs. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.
Must reside in proximity to the area of coverage.
Keys to Success
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self‑leadership
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting salary range is $17.45 to $23.27. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles may be eligible for short‑term incentive or other discretionary bonuses. More senior roles may be eligible for long‑term incentive bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
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Responsible for transporting, installing (if applicable), and maintaining Brightstar equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Attend driver training and follow Brightstar vehicle policy regarding the use and maintenance of the company vehicle.
Maintain equipment to promote continuous operation of Brightstar equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc. and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Benefits Building Bright Futures
Brightstar employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
Company vehicle to take home for work use only (Field Services only, depending on location)
Medical benefits on day one of being a Brightstar employee
12 paid holidays plus two floating holidays per year (new hires will receive floating holidays on a pro‑rated basis according to their start date)
3 weeks of paid vacation (accrued) per year, prorated first year
Accrued sick time
401(k) with employer match and 100% vested on day one
Company‑paid parental leave, life insurance, short‑term disability, and long‑term disability
Qualifications
High school degree or GED equivalent required.
2 - 3 years of experience in a customer service‑related position
2 - 3 years of experience in technical repairs
Must possess a valid driver's license, have a good driving record, and demonstrate the ability to perceive colors correctly.
Must be able to drive a 20ft box truck on occasion, CDL license NOT required.
Physical Requirements: Must be able to climb a ladder, lift and carry equipment weighing up to fifty (50) pounds for a significant distance (e.g., from a parked vehicle to a point within the Retailer's location or to the rooftop of the retailer's location). Must be able to transport with the assistance of a colleague and lifting equipment, up to 800lbs. Must be able to sit and drive for prolonged periods of time, demonstrate dexterity when working with tools and work with moving parts and electrical current. May work at heights (rooftop) for installation of equipment, work in close quarters, and/or be exposed to inclement weather during some installations.
Must reside in proximity to the area of coverage.
Keys to Success
Building collaborative relationships
Decision making
Drive results
Foster innovation
Personal energy
Self‑leadership
At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting salary range is $17.45 to $23.27. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.
Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles may be eligible for short‑term incentive or other discretionary bonuses. More senior roles may be eligible for long‑term incentive bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.
All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.
#J-18808-Ljbffr