Capital One
Agency Finance Manager
The Loan Operations Manager will be responsible for managing a team of associates responsible for FannieMae, Freddie Mac and Ginnie Mae loan servicing. The Loan Operations team is responsible for various functions within the Servicing Loan Operations Team including new loan boarding, escrow disbursements, loan documentation, data entry, escrow analysis, UCC, investor custodial accounts, for the Agency Finance portfolio of loans that are underwritten through Fannie Mae, Freddie Mac, and Ginnie Mae (Government‑Sponsored Enterprise or GSEs). This individual will also be responsible for providing information to both internal stakeholders (other LOBs) and external stakeholders (borrowers, insurance agents, third party providers, and the GSEs). Additionally, they will be responsible for identifying, researching, solving and/or responding to requests, inquiries, and problematic situations in a timely manner.
Responsibilities
Manage insurance compliance and reporting to GSE's
Vendor compliance and oversight
Oversight and quality review of New Loan Boarding
Serve as a liaison between the Loan Servicing Team, Asset Management, Closing, Capital Markets, and Origination teams
Ensure compliance with Agency guidelines
Ensure compliance with Master Servicing procedures for the loan servicing portfolio
Proactively manage, research, identify and resolve payment problems, monetary and non‑monetary delinquencies and other complex borrower related issues
Track Loan Operations metrics and ensure teams are well managed
Ability to understand complex customer needs
Apply experience and analysis to develop creative and innovative solutions for various issues
Provide guidance to the team on all aspects of GSE requirements, communication, and reporting
Work directly with the Agency Finance technology team on dashboards and enhanced reporting tools
Basic Qualifications
Bachelor's Degree or Military Experience
At least 4 years of experience working in Commercial Real Estate
At least 3 years of experience in management
Preferred Qualifications
5+ years of experience working with GSE‑backed multifamily loans
4+ years of experience managing a loan servicing team
3+ years of Fannie Mae and Freddie Mac experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Charlotte, NC: $115,200 - $131,500 for Agency Operations Manager
McLean, VA: $126,700 - $144,600 for Agency Operations Manager
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. RecruitingAccommodation@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
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Responsibilities
Manage insurance compliance and reporting to GSE's
Vendor compliance and oversight
Oversight and quality review of New Loan Boarding
Serve as a liaison between the Loan Servicing Team, Asset Management, Closing, Capital Markets, and Origination teams
Ensure compliance with Agency guidelines
Ensure compliance with Master Servicing procedures for the loan servicing portfolio
Proactively manage, research, identify and resolve payment problems, monetary and non‑monetary delinquencies and other complex borrower related issues
Track Loan Operations metrics and ensure teams are well managed
Ability to understand complex customer needs
Apply experience and analysis to develop creative and innovative solutions for various issues
Provide guidance to the team on all aspects of GSE requirements, communication, and reporting
Work directly with the Agency Finance technology team on dashboards and enhanced reporting tools
Basic Qualifications
Bachelor's Degree or Military Experience
At least 4 years of experience working in Commercial Real Estate
At least 3 years of experience in management
Preferred Qualifications
5+ years of experience working with GSE‑backed multifamily loans
4+ years of experience managing a loan servicing team
3+ years of Fannie Mae and Freddie Mac experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Charlotte, NC: $115,200 - $131,500 for Agency Operations Manager
McLean, VA: $126,700 - $144,600 for Agency Operations Manager
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.
Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. RecruitingAccommodation@capitalone.com.
Capital One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr