DC Department of Human Resources
IT Specialist (Application Software and Hardware)
DC Department of Human Resources, Washington, District of Columbia, us, 20022
IT Specialist (Application Software and Hardware)
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Job Summary This position is located in the Department of Small and Local Business Development (DSLBD), Office of the Director. The DSLBD supports the development, economic growth, and retention of District-based businesses, and promotes economic development throughout the District's commercial corridors. The purpose of this position is to provide technical application development and equipment support services to DSLBD's Information Technology (IT) applications/systems.
Duties And Responsibilities Ensures the installation, configuration, maintenance of systems application software, equipment, and approval of appropriate testing of new or modified systems software and equipment. Supports the implementation of customized system software required by application software installations. Provides technical assistance to both developmental and technical staff in using systems software. Provides customer support services to end users for applications, software, and equipment. Diagnoses, troubleshoots, and resolves hardware/software problems/issues. Performs triage and technical assistance in a multi-platform environment. Gathers incident information, troubleshoot, update, resolve or elevate to appropriate groups. Demonstrates self‑initiative and operates with minimal supervision. Uses strong time management, multi‑tasking, organization, and administrative skills and is highly proficient with Microsoft Office Suite as well as Mac OS X products and programs. Develops, customizes, and/or acquires applications software programs; and tests, debugs, and maintains software programs. Ensures the application of information security policies, principles, and practices to the delivery of application software services. Provides technical IT advice to managers within DSLBD. Works with the Office of the Chief Technology Officer (OCTO) technical support to resolve application problems and system outages. Tests and deploys software based on implementation plans. Maintains and supports deployed applications. Stays abreast of applications development tools, hardware equipment, and off the‑shelf software products coming onto the market; and maintains and increases own knowledge.
Qualifications And Education Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Individuals must have IT‑related experience demonstrating each of the four competencies listed below:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers.
Oral Communication - Expresses information to individuals or groups effectively.
Problem Solving - Identifies problems; determines accuracy and relevance of information.
And specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must be equivalent to at least the next lower grade in the normal line of progression.
Licenses and Certifications NONE
Working Conditions/Environment The work is performed in an adequately lighted, heated, and ventilated office environment. A hybrid remote telework/in‑office schedule option is available.
Other Significant Facts Tour of Duty: Monday – Friday: 8:30am – 5:00pm
Pay Plan, Series and Grade: CS-2210-12
Promotion Potential: No known promotion potential
Duration of Appointment: Career Service Regular
Collective Bargaining Unit: None
Position Designation: Security sensitive positions are positions of special trust that may be reasonably expected to affect the access to or control of activities, systems or resources that are subject to misappropriation, malicious mischief, damage, or loss or impairment of communications or control.
Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona‑fide District residency for the seven‑year (7‑year) period will result in forfeiture of employment.
EEO Statement The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above‑protected categories is prohibited.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Human Resources Services
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Job Summary This position is located in the Department of Small and Local Business Development (DSLBD), Office of the Director. The DSLBD supports the development, economic growth, and retention of District-based businesses, and promotes economic development throughout the District's commercial corridors. The purpose of this position is to provide technical application development and equipment support services to DSLBD's Information Technology (IT) applications/systems.
Duties And Responsibilities Ensures the installation, configuration, maintenance of systems application software, equipment, and approval of appropriate testing of new or modified systems software and equipment. Supports the implementation of customized system software required by application software installations. Provides technical assistance to both developmental and technical staff in using systems software. Provides customer support services to end users for applications, software, and equipment. Diagnoses, troubleshoots, and resolves hardware/software problems/issues. Performs triage and technical assistance in a multi-platform environment. Gathers incident information, troubleshoot, update, resolve or elevate to appropriate groups. Demonstrates self‑initiative and operates with minimal supervision. Uses strong time management, multi‑tasking, organization, and administrative skills and is highly proficient with Microsoft Office Suite as well as Mac OS X products and programs. Develops, customizes, and/or acquires applications software programs; and tests, debugs, and maintains software programs. Ensures the application of information security policies, principles, and practices to the delivery of application software services. Provides technical IT advice to managers within DSLBD. Works with the Office of the Chief Technology Officer (OCTO) technical support to resolve application problems and system outages. Tests and deploys software based on implementation plans. Maintains and supports deployed applications. Stays abreast of applications development tools, hardware equipment, and off the‑shelf software products coming onto the market; and maintains and increases own knowledge.
Qualifications And Education Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
Individuals must have IT‑related experience demonstrating each of the four competencies listed below:
Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers.
Oral Communication - Expresses information to individuals or groups effectively.
Problem Solving - Identifies problems; determines accuracy and relevance of information.
And specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. To be creditable, one (1) year of specialized experience must be equivalent to at least the next lower grade in the normal line of progression.
Licenses and Certifications NONE
Working Conditions/Environment The work is performed in an adequately lighted, heated, and ventilated office environment. A hybrid remote telework/in‑office schedule option is available.
Other Significant Facts Tour of Duty: Monday – Friday: 8:30am – 5:00pm
Pay Plan, Series and Grade: CS-2210-12
Promotion Potential: No known promotion potential
Duration of Appointment: Career Service Regular
Collective Bargaining Unit: None
Position Designation: Security sensitive positions are positions of special trust that may be reasonably expected to affect the access to or control of activities, systems or resources that are subject to misappropriation, malicious mischief, damage, or loss or impairment of communications or control.
Residency Preference: When claiming residency preference, you are required, and must agree in writing, to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona‑fide District residency for the seven‑year (7‑year) period will result in forfeiture of employment.
EEO Statement The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above‑protected categories is prohibited.
Seniority level Entry level
Employment type Full‑time
Job function Information Technology
Industries Human Resources Services
#J-18808-Ljbffr